Project Manager
Resume:
DAVID P. HEATON
Coatesville, PA 19320
Cell: 610-***-****
****.********@*****.***
OBJECTIVE
Seeking an IT Project Management Position
SUMMARY
Dave's career has included experience in the development of IT
architecture, strategic systems planning, and application development and
implementation, coupled with experience in financial, manufacturing,
retail, and distribution industries. He is a results oriented professional
with over 20 years of diverse experience. Dave has also consulted in
printing, consumer products, transportation, telecommunications and
hospitality organizations. He is skilled in the identification and
implementation of systems technology to meet requirements of complex
engagements in a highly competitive, changing business environment.
AREAS OF EXPERTISE
. Project methodologies:
. Project tracking/reporting
. Project communications
. Achievable development plans and schedules
. Business assessment
. Scope/requirements definition
. Analysis of business problems/needs
. Full structured system development life cycle
. Quality-assurance strategy/process
. Internal and external client/customer service
. Process change/improvement
. Needs analysis
. Tactical/strategic planning
. Quality risk
. Critical thinking
. Performance management
. Change management
. Technology integration
. Conflict management
. Problem solving
. Decision making
. Negotiation, persuasion and communication
. Cross-functional team building and leadership
. Coaching/mentoring
PROFESSIONAL ACCOMPLISHMENTS
While at IKON introduced Project Management and Systems Development Life
Cycle (SDLC / Agile) methodology reducing error prone installation defects
to zero while also supporting the installation of several Distribution
Centers simultaneously vs. 1 as had occurred in the past;
While at HSBC introduced Portfolio Management, SDLC methodology, Project
Management, Change Management to project team facilitating the ability to
reduce installation timeline to 6 vs. 9 months as well as ultimately being
able to manage 7 installations at one time with same resource capacity;
While at RR Donnelley introduced Project Management to facilitate the
remediation process and produce an error free transition to the year 2000;
While at Kraft Foods introduced Project Management to facilitate the
conversion process and produced an error free transition;
While at Coles introduced Project Management to facilitate the installation
process and produced an error free transition;
While at Sears introduced Project Management to facilitate the conversion
process and produced an error free transition; and
While at Ladish Manufacturing introduced Project Management and SDLC
methodology to facilitate the installation process.
PROFESSIONAL EMPLOYMENT
IKON, Malvern, PA, June 2007- March 2009
Project Manager - Oracle Supply Chain Systems
As a Project Manager, Dave has implemented an Oracle Advanced Supply Chain
Planning application for this Fortune 500 Company's Distribution and
Configuration Centers. This application offers comprehensive support that
focuses on solving distribution and replenishment problems. As a result,
distribution planners can leverage a comprehensive Distribution Planner
Workbench that presents global visibility of material positions, automates
allocations and redistribution between regional and central distribution
centers throughout North America. Introduced Project Management and Systems
Development Life Cycle (SDLC) methodology reducing error prone installation
defects to zero while also supporting the installation of several
Distribution Centers simultaneously vs. 1 as had occurred in the past.
HSBC, Mount Prospect, Illinois October 2000 - October 2006
Manager - Triad / Decision Systems
Managed a Global Systems Group of 10 onshore and 20 offshore personnel,
supporting the implementation and maintenance of Triad applications
worldwide. Specific emphasis is placed on Project Planning and the use of a
Full Life Cycle Development Methodology. Triad is a portfolio management
and scoring system designed to help reduce losses and increase revenues,
and also Decision System, a powerful decision engine and application
generator. Triad and Decision System applications are currently used in
support of a Business Unit's Risk Management and Collection project team
initiatives, in over 26 locations including United Kingdom, Dubai, Malaysia
and Turkey, and servicing over 6,000 collections personnel. Introduced
Portfolio Management, SDLC methodology, Project Management, Change
Management to project team facilitating the ability to reduce installation
timeline to 6 vs. 9 months as well as ultimately being able to manage 7
installations at one time with same resource capacity.
Also, during my employment with HSBC, a Portfolio Management process was
employed with great success. As a member of the Portfolio Management team
and IT infrastructure project sponsor, new project work was reviewed
annually. IT project sponsors defined the resource demand as well as
resource capacity. Participating cross functional team involvement was also
identified, ultimately determining total project demand and capacity, and
associated implementation timeline requirements. Given the above
information, projects were prioritized by IT, by quarter, in consideration
of demand vs. capacity constraints. These IT recommendations were presented
to business management, with management involvement at all levels of the
company, for their consideration. This process ultimately translated into
authorized IT development expenditures by month, consistent with budget and
other constraints for the year for all business and IT staffs.
As with all processes, challenges will exist and this process was no
different. Several of these challenges presented themselves and are listed
below.
. Identify all resources to support strategy
. Estimate the resource demand
. Analyze resource capacity vs. resource demand
. Estimate the detailed resource requirements
Although the above issues did exist, they never represented a significant
issue. However control reports were produced to further monitor performance
and provide an opportunity for management to address these issues as they
occurred. These reports were produced during the Structured System
Development Life Cycle development phases which produced metrics to include
actual vs. planned variance and % complete metrics by task and project. A
target of plus or minus 10% variance was established, with an explanation
of all variances required. In addition production issues were identified by
type and location monthly and reviewed for further disposition. This
process, as I mentioned previously, was most helpful in planning,
implementing and managing technological change, achieving a more effective
use of information systems and allowing HSBC to better support their
business strategies.
SELF EMPLOYED, Lisle, Illinois 1996 - 2000
Principal - Year 2000 Solutions
Managed the AS/400 & Client Server assessment, remediation and contingency
planning phases of a Y2K engagement for a Financial Business unit of the
largest printer in North America. Particular focus was placed on Risk
Identification, Qualification, Response Development and Response Control.
Also managed a team of 10 consultants in the mainframe assessment and
remediation phase of a Y2K engagement for a Fortune 100 packaged food
producer. The program involved 5 recently merged companies and the analysis
of over 60,000 programs written in 16 languages and located a 2 processing
facilities. Key aspects of this engagement included Quality Planning,
Assurance and Control. Introduced Project Management to facilitate the
remediation process and produce an error free transition to the year 2000.
UNISYS CORPORATION, Lombard, Illinois 1994 - 1996
Senior Manager - Consulting environment
Managed the sale and delivery of large system engagements to retail
organizations. Activities focused on business development, proposal
generation, engagement management and staff recruiting, mentoring and
development.
Consulted with a nationally known retailer / manufacturer with over 2500
outlets and 2 manufacturing locations in the conversion of IT systems to
client server from large mainframe platforms. Key aspects of these efforts
included Organizational Planning, Staff Acquisition, Team Development,
Communications, Planning, Information Distribution, Performance Reporting
and ultimately Administrative Closure. Introduced Project Management to
facilitate the remediation process and produced an error free transition.
SELF EMPLOYED, Lisle, Illinois 1991 - 1994
Principal - Consulting environment
Responsible for researching and implementing industry specific, "Best of
Breed" packaged software solutions enabling clients to resolve specific
business issues with a focus on the retail industry.
Assisted a major financial institution in the search, selection and
implementation of a project management system in an enterprise-wide client
server environment. The system provided a more efficient means to identify
and allocate information technology resources and reduced operating costs.
Key aspects of this project included Procurement Planning, Solicitation
Planning, Solicitation, Source Selection, Contract Administration and
Closure.
Worked with the legal department of a major national retailer in the
search, selection and implementation of a document management system
enabling the client to manage over 5000 contracts in an automated fashion
and reduce operating costs. Introduced Project Management to facilitate the
conversion process and produced an error free transition.
COOPERS & LYBRAND 1985 - 1991
Manager - Management Consulting environment
Assisted manufacturing clients in planning, implementing and managing
technological change achieving a more effective use of information systems.
Sold and implemented a MRP project to the 2nd largest nationally known
metal forging company. Assisted the company with Federal TechMod compliance
by converting existing systems to a MRP environment in the installation of
Cullinet Purchasing, Requirements Planning and Preventive Maintenance
systems.
Managed the sale and delivery of a distribution engagement for a nationally
know retailer. Assisted the client in implementing a system containing
Order Entry, Accounts Receivable, Inventory Control and Sales Reporting
systems. Responsibilities included functional supervision of 20 consultants
modifying and installing the distribution system. Software was successfully
implemented at 5 regional processing centers and supported a growing
transaction volume without increasing staff. All of the above included
Project Plan Development, Scope Definition, Task Definition, Task
Sequencing and Task Duration Estimating as well as Schedule Development and
Control.
EDUCATION
West Liberty State College, West Liberty, WV - Bachelor of Science,
Business Administration. - Management
ACCREDITATIONS and CERTIFICATIONS
CDP
JOB RELATED TRAINING
PMI Workshop
Project Management Systems (e.g. Primavera, MS Project Management, etc.)
Structured Systems Development Life Cycle Methodology (SDLC / Agile)
Case Tools
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