DAVID P. HEATON

*** ******* *****

Coatesville, PA 19320

Cell: 610-***-****

abk54z@r.postjobfree.com

OBJECTIVE

Seeking an IT Project Management Position

SUMMARY

Dave's career has included experience in the development of IT

architecture, strategic systems planning, and application development and

implementation, coupled with experience in financial, manufacturing,

retail, and distribution industries. He is a results oriented professional

with over 20 years of diverse experience. Dave has also consulted in

printing, consumer products, transportation, telecommunications and

hospitality organizations. He is skilled in the identification and

implementation of systems technology to meet requirements of complex

engagements in a highly competitive, changing business environment.

AREAS OF EXPERTISE

. Project methodologies:

. Project tracking/reporting

. Project communications

. Achievable development plans and schedules

. Business assessment

. Scope/requirements definition

. Analysis of business problems/needs

. Full structured system development life cycle

. Quality-assurance strategy/process

. Internal and external client/customer service

. Process change/improvement

. Needs analysis

. Tactical/strategic planning

. Quality risk

. Critical thinking

. Performance management

. Change management

. Technology integration

. Conflict management

. Problem solving

. Decision making

. Negotiation, persuasion and communication

. Cross-functional team building and leadership

. Coaching/mentoring

PROFESSIONAL ACCOMPLISHMENTS

While at IKON introduced Project Management and Systems Development Life

Cycle (SDLC / Agile) methodology reducing error prone installation defects

to zero while also supporting the installation of several Distribution

Centers simultaneously vs. 1 as had occurred in the past;

While at HSBC introduced Portfolio Management, SDLC methodology, Project

Management, Change Management to project team facilitating the ability to

reduce installation timeline to 6 vs. 9 months as well as ultimately being

able to manage 7 installations at one time with same resource capacity;

While at RR Donnelley introduced Project Management to facilitate the

remediation process and produce an error free transition to the year 2000;

While at Kraft Foods introduced Project Management to facilitate the

conversion process and produced an error free transition;

While at Coles introduced Project Management to facilitate the installation

process and produced an error free transition;

While at Sears introduced Project Management to facilitate the conversion

process and produced an error free transition; and

While at Ladish Manufacturing introduced Project Management and SDLC

methodology to facilitate the installation process.

PROFESSIONAL EMPLOYMENT

IKON, Malvern, PA, June 2007- March 2009

Project Manager - Oracle Supply Chain Systems

As a Project Manager, Dave has implemented an Oracle Advanced Supply Chain

Planning application for this Fortune 500 Company's Distribution and

Configuration Centers. This application offers comprehensive support that

focuses on solving distribution and replenishment problems. As a result,

distribution planners can leverage a comprehensive Distribution Planner

Workbench that presents global visibility of material positions, automates

allocations and redistribution between regional and central distribution

centers throughout North America. Introduced Project Management and Systems

Development Life Cycle (SDLC) methodology reducing error prone installation

defects to zero while also supporting the installation of several

Distribution Centers simultaneously vs. 1 as had occurred in the past.

HSBC, Mount Prospect, Illinois October 2000 - October 2006

Manager - Triad / Decision Systems

Managed a Global Systems Group of 10 onshore and 20 offshore personnel,

supporting the implementation and maintenance of Triad applications

worldwide. Specific emphasis is placed on Project Planning and the use of a

Full Life Cycle Development Methodology. Triad is a portfolio management

and scoring system designed to help reduce losses and increase revenues,

and also Decision System, a powerful decision engine and application

generator. Triad and Decision System applications are currently used in

support of a Business Unit's Risk Management and Collection project team

initiatives, in over 26 locations including United Kingdom, Dubai, Malaysia

and Turkey, and servicing over 6,000 collections personnel. Introduced

Portfolio Management, SDLC methodology, Project Management, Change

Management to project team facilitating the ability to reduce installation

timeline to 6 vs. 9 months as well as ultimately being able to manage 7

installations at one time with same resource capacity.

Also, during my employment with HSBC, a Portfolio Management process was

employed with great success. As a member of the Portfolio Management team

and IT infrastructure project sponsor, new project work was reviewed

annually. IT project sponsors defined the resource demand as well as

resource capacity. Participating cross functional team involvement was also

identified, ultimately determining total project demand and capacity, and

associated implementation timeline requirements. Given the above

information, projects were prioritized by IT, by quarter, in consideration

of demand vs. capacity constraints. These IT recommendations were presented

to business management, with management involvement at all levels of the

company, for their consideration. This process ultimately translated into

authorized IT development expenditures by month, consistent with budget and

other constraints for the year for all business and IT staffs.

As with all processes, challenges will exist and this process was no

different. Several of these challenges presented themselves and are listed

below.

. Identify all resources to support strategy

. Estimate the resource demand

. Analyze resource capacity vs. resource demand

. Estimate the detailed resource requirements

Although the above issues did exist, they never represented a significant

issue. However control reports were produced to further monitor performance

and provide an opportunity for management to address these issues as they

occurred. These reports were produced during the Structured System

Development Life Cycle development phases which produced metrics to include

actual vs. planned variance and % complete metrics by task and project. A

target of plus or minus 10% variance was established, with an explanation

of all variances required. In addition production issues were identified by

type and location monthly and reviewed for further disposition. This

process, as I mentioned previously, was most helpful in planning,

implementing and managing technological change, achieving a more effective

use of information systems and allowing HSBC to better support their

business strategies.

SELF EMPLOYED, Lisle, Illinois 1996 - 2000

Principal - Year 2000 Solutions

Managed the AS/400 & Client Server assessment, remediation and contingency

planning phases of a Y2K engagement for a Financial Business unit of the

largest printer in North America. Particular focus was placed on Risk

Identification, Qualification, Response Development and Response Control.

Also managed a team of 10 consultants in the mainframe assessment and

remediation phase of a Y2K engagement for a Fortune 100 packaged food

producer. The program involved 5 recently merged companies and the analysis

of over 60,000 programs written in 16 languages and located a 2 processing

facilities. Key aspects of this engagement included Quality Planning,

Assurance and Control. Introduced Project Management to facilitate the

remediation process and produce an error free transition to the year 2000.

UNISYS CORPORATION, Lombard, Illinois 1994 - 1996

Senior Manager - Consulting environment

Managed the sale and delivery of large system engagements to retail

organizations. Activities focused on business development, proposal

generation, engagement management and staff recruiting, mentoring and

development.

Consulted with a nationally known retailer / manufacturer with over 2500

outlets and 2 manufacturing locations in the conversion of IT systems to

client server from large mainframe platforms. Key aspects of these efforts

included Organizational Planning, Staff Acquisition, Team Development,

Communications, Planning, Information Distribution, Performance Reporting

and ultimately Administrative Closure. Introduced Project Management to

facilitate the remediation process and produced an error free transition.

SELF EMPLOYED, Lisle, Illinois 1991 - 1994

Principal - Consulting environment

Responsible for researching and implementing industry specific, "Best of

Breed" packaged software solutions enabling clients to resolve specific

business issues with a focus on the retail industry.

Assisted a major financial institution in the search, selection and

implementation of a project management system in an enterprise-wide client

server environment. The system provided a more efficient means to identify

and allocate information technology resources and reduced operating costs.

Key aspects of this project included Procurement Planning, Solicitation

Planning, Solicitation, Source Selection, Contract Administration and

Closure.

Worked with the legal department of a major national retailer in the

search, selection and implementation of a document management system

enabling the client to manage over 5000 contracts in an automated fashion

and reduce operating costs. Introduced Project Management to facilitate the

conversion process and produced an error free transition.

COOPERS & LYBRAND 1985 - 1991

Manager - Management Consulting environment

Assisted manufacturing clients in planning, implementing and managing

technological change achieving a more effective use of information systems.

Sold and implemented a MRP project to the 2nd largest nationally known

metal forging company. Assisted the company with Federal TechMod compliance

by converting existing systems to a MRP environment in the installation of

Cullinet Purchasing, Requirements Planning and Preventive Maintenance

systems.

Managed the sale and delivery of a distribution engagement for a nationally

know retailer. Assisted the client in implementing a system containing

Order Entry, Accounts Receivable, Inventory Control and Sales Reporting

systems. Responsibilities included functional supervision of 20 consultants

modifying and installing the distribution system. Software was successfully

implemented at 5 regional processing centers and supported a growing

transaction volume without increasing staff. All of the above included

Project Plan Development, Scope Definition, Task Definition, Task

Sequencing and Task Duration Estimating as well as Schedule Development and

Control.

EDUCATION

West Liberty State College, West Liberty, WV - Bachelor of Science,

Business Administration. - Management

ACCREDITATIONS and CERTIFICATIONS

CDP

JOB RELATED TRAINING

PMI Workshop

Project Management Systems (e.g. Primavera, MS Project Management, etc.)

Structured Systems Development Life Cycle Methodology (SDLC / Agile)

Case Tools

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