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Customer Service Sales

Location:
Carlsbad, CA, 92009
Posted:
September 14, 2010

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Resume:

Patricia A Morrone, LE, CLT

**** ********** *****

Carlsbad, CA 92009

C: 480-***-****

Objective

I am looking to continue my Aesthetics career in a spa and wellness environment. I am a dedicated,

enthusiastic, highly motivated, individual who pays special attention to detail and enjoys working with

people. I have a passion for sharing with others my knowledge for skin care and overall health. With 7

years experience in the field of Aesthetics and a true love what I do, I feel I have a lot to offer clients. I

enjoy working as an individual and as a team towards a collective goal. I am resourceful and a fast learner

who enjoys new challenges.

Experience

Amomi Wellness Spa, Phoenix/Scottsdale, AZ

Aesthetician, (05/09-06/10)

Part time/on call Aesthetician at Medispa for woman that specializes in pregnancy. Responsibilities include:

Providing excellent customer service, maintaining a very clean & stocked work space, exceeding client

expectations, performing skin analysis, facials, waxing, eye lash/brow tinting, micro-dermabrasion, chemical

peels, promoting additional add on services, promoting future repeat business, retailing of products, assisting

with the phones, & booking of appointments, keeping laundry supply clean for linens at all times, stocking

of locker rooms, and greeting guests. Advising clients of benefits of various laser treatments to promote sales

and increased client results /satisfaction.

Advanced Retail Technologies, Inc.

Office Coordinator (07/06-04/09)

Responsibilities include: answering phones, overall office organization & structure, mailing of paychecks to

contractors, collection of accounts receivable as needed.

Carefree Resort & Villas, Carefree AZ

Licensed Aesthetician, (05/03-08/08)

Full time licensed Aesthetician for The Spa at Carefree Resort & Villas. Responsibilities included: servicing

our guests/clients by providing personalized, caring, service for facials, body scrubs, body wraps, waxing,

lash and brow tinting, make-up applications & retail sales. Additional responsibilities: maintaining the

inventory of professional products used in the facial rooms. As needed, I assisted the Spa coordinators with

booking appointments and getting our guests/clients prepared for their services. As needed, we helped with

marketing to local businesses and to our guests at the resort.

Rancho Manana Spa, Cave Creek AZ

Licensed Aesthetician, (01/04-04/04)

Worked part time at the Spa at Rancho Manana Resort. Responsibilities included: servicing our

guests/clients by providing personalized, caring, service for facials, body scrubs, body wraps, waxing, and

retail sales. Schedule consisted of a few days per week or as needed for a second job. I continued working at

Rancho Manana until obtaining a full time position with the Spa at the Carefree Resort that included benefits.

National Aesthetics Institute of Scottsdale, Scottsdale AZ

Aesthetics Student, (09/02-03/03)

I passed state boards and received my state license in April of 2003.

GlenOaks Hospital, Glendale Heights IL

Physical Therapy Aide, Office Coordinator (05/97 - 07/02)

Responsibilities included: assisting with patient care involving modalities such as ultrasound and electric

stimulation. Also, the scheduling of appointments, verification of patient benefits with insurance, collecting

co-payments, customer account inquiries, inventory management/purchasing for the department, active

CPR certification, registration of patient accounts, customer charge entry, cash handling, insurance

verification, maintaining current data in patient charts.

Discount Trophy, Bensenville IL

Customer Service Associate (1995-1997)

Responsibilities included: Handling incoming customer calls on three phone lines for wholesale trophy part

orders.

Assisted customers with their orders/needs/complaints/and shipping requests. Communicated directly

with shipping staff for custom orders and requests. Data entry of all orders and status checks for clients.

Processed incoming accounts receivables.

Education

National Laser Institute, Scottsdale AZ

Certified Laser Technician

Graduated: March 2010.

Certified in IPL photo facials, various lasers for hair reduction, tattoo removal.

Received current recertification in CPR. Laser Safety Office Certified

National Aesthetics Institute of Scottsdale, Scottsdale AZ

State Licensed in Aesthetics

Student

An aesthetician is one who is a licensed skin care professional. My abilities include: facials, waxing,

microdermabrasion (with and without crystals), oxygen therapy, lymphatic drainage, body wraps/treatments,

body bronzing, pressure point therapy, professional/corrective make-up design, and skin analysis. I also am

trained with chemical peeling including: lactic, glycolic, salicylic, and Jessner's solution. Skilled in facials

using: high frequency, wood's lamp skin analysis, galvanic current, and the spray and vacuum. Certification

received from fourteen different professional product lines: Repechage, Dermalogica, Dr. Danto, Hylunia,

Shauny, Echo 2, Joel Gerson, PCA (Physicians Choice of Arizona), Epicuren Discovery, Pevonia, Image

Skin Care, Benev Skin Care and True skin care / mineral cosmetics.

College of DuPage, Glen Ellyn IL

Human Services

I attended College of DuPage for 3 year’s part time to continue the education process, with a focus in

Human Services for counseling of Eating Disorders. I excelled in the specialized courses and have a

passion for brightening the lives of others. I since have changed my major to professional aesthetics

where I have incorporated the people skills learned in my coursework and life to my current career.

Related Coursework

During my education experience at the College of DuPage, I completed several nutrition courses. I

feel that nutrition is a very important component in addressing skin care and overall holistic well-

being. I like to incorporate nutrition as a part of my professional analysis of the skin and its various

types and conditions.

References –

Terri Kramer- Spa Director Cell: 602-***-****

Rita Davenport- Amomi Spa Director Cell: 480-***-**** Office: 602-***-****



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