Manager Customer Service
Resume:
Ursula Trimiar
Columbus, Ga. 31909
Phone: 706-***-****
E mail: ************@*******.***
Objective
A continued career with a company of high ethics and learning for a position that will allow me to use
my skills in management, marketing, administration and customer service in order to make a significant
contribution in achievement of company goals and growth.
Profile
Motivated, personable business professional with a “can do attitude” and a successful 12 year track record of
profitable managed businesses. Accustomed to handling sensitive, confidential records. Demonstrated history of
producing accurate, timely reports for deadlines. Exceptional time management and follow up skills.
Flexible and versatile – enjoy working as a team member in a fast paced, customer driven environment. Result
oriented with dedication to the client and impeccable customer service. Provide excellent communication and
interpersonal skills. Thrive to meet and exceed goals.
Skills Summary
1. Property Management 9. Military Housing 15. Employee Training
2. New Construction 10. Extensive Military 16. Team Building/
3. Project Management Knowledge Leadership
4. Administrative Skills 11. Hotel Management 17. Payroll
5. Business Development 12. Marketing & Sales 18. Policy & Procedures
6. Oral & Written 13. Accounting 19. Front Office Operations
Communications Principals 20. Microsoft Office, Outlook
7. Organizational Skills 14. Performance & & Yardi Proficiency
8. Client Relations Productivity 21. Budgets/Forecasts
Improvement 22. Cost Reduction
Professional Experience
Summary of Qualifications
12 years business management experience.
•
Extensive working knowledge of multifamily property management including resident relations, leasing,
•
marketing, rent collection, building and grounds maintenance, new construction, accounting principles, eviction
procedures and improving high vacancy multi family properties.
Strong organizational skills with the ability to multi task and manage multiple projects with attention to
•
detail.
Employment History
November 2007 – July 2010 FBFC Fort Benning, GA
Community Manager Patton Village (664 units)
Senior Community Manager for McGraw Village (597 units) – November 2007 until June 2008
March 2007 November 2007 FBFC Fort Benning, GA
Community Manager McGraw and McBride Village (597 units)
Senior Community Manager Indianhead Village (450 units) – March 2007 until August 2007
March 2006 – March 2007 FBFC Fort Benning, GA
Community Manager Indianhead Village (450 units)
Received two promotions to not only manage the first and second new construction community at Fort Benning but
also to remain as Senior Manager for previous properties, providing guidance to the management team on site.
Responsibilities/Accomplishments included, but were not limited to:
Key Property Management Person for New Housing Development: Solely responsible for construction
•
progress and proper completion of 1000 new homes, 2 Community Centers and 2 housing areas. Conduct unit and
site inspections with builder and developer and handle majority of communication between owner, builder and
Property Management Company.
Manage all aspects of the day to day operations of the community as hands on supervisor.
•
Instrumental in improving site management by implemented approved new property forms and
•
procedures.
Lead Manager for new utility billing program.
•
Communicate and delegate with office staff, maintenance, subcontractors and vendors.
•
Employee Development new employee selection, training and mentoring of the community staff.
•
Deliver accurate report on property status.
•
Decrease turnover and operational cost by taking customer satisfaction to a high level with residents.
Supervise the processing of resident service requests, warranty, maintenance and capital improvements.
•
Ensure compliance with company and military policies.
•
Special Recognition: Feb 2007: Certificate of Appreciation by the 192nd Infantry Brigade/ Sept 2007:
•
Manager of the Quarter/ June 2009: Perseverance Award
November 2005 March 2006 The Woodruff Companies Columbus, GA
Property Manager/ Carriage Hill Apartments
June 2005 – November 2005
Property Manager/ The Meadows Apartments
January 2005 – June 2005
Property Manager/ Northwood Apartments
Significantly improved financial performance of property by developing an effective rent collection
•
program, reducing eviction and increasing former account collections by over 25%.
Implement successful marketing strategies and customer retention to increase occupancy to meet 100%
•
occupancy goal.
Stabilized operations within a short time frame by improving profit and revenue.
•
Submit budget comparison, rent roll, accounting reports and correspondence to headquarters.
•
Approve monthly billing reconciliation and maintains petty cash fund.
•
Perform move out inspections, schedule unit turnovers and inspect vacant units to ensure rental readiness.
•
Oversee maintenance (service requests, punch, supplies, preventive and warranty).
•
Obtain bids for all contract services and oversee routine capital projects.
•
Special Recognition: Winner of highest in town occupancy for third quarter of 2005
•
March 2004 January 2005 The Woodruff Companies Columbus, GA
Assistant Manager/ Carriage Hill Apartments
September 2003 – March 2004 The Woodruff Companies Columbus, GA
Leasing Specialist/ The Lakes Apartments
Ensure rent collection and posting of all rentals in the accounting system.
•
Process applications, verifies income, past rental history and credit reports.
•
Meet prospective residents, show units and explain occupancy terms.
•
Maintain high closing ratio and manage an effective lease renewal program.
•
January 2000 December 2002 Atrium Hotel Mainz Mainz, Germany
Front Desk & Reservation Dept Supervisor with administrative duties
Ensure supervision and audit of the front desk, housekeeping, reservation department and administration.
•
Provide superior customer service by responding to all guest requests, problems, complaints and/or
•
accidents.
Coordinate and communicate with department managers.
•
Maintain central reservation system and maximize room revenue and occupancy.
•
August 1997 January 2000 Atrium Hotel Mainz Mainz, Germany
Vocational Training & Apprenticeship in hotel business management and administration
Train in all departments with focus on administration, front desk and reservation department to ensure
•
ability
to perform all jobs.
Education
January 2000: Business Degree
IHK Vocational College Mainz, Germany
October 14, 2004: Estate Selling Skills presented by Mark Cunningham
Cunningham Sales Institute at Columbus State University
November 2004 August 2005: Grace Hill Multi Family Housing (on line courses)
March 2005: 4 day C.L.A.S.S. seminar presented by Alyson Wilson
June 2005 December 2005: Online Real Estate Prelicense Course
March 2008: 10 hour O.S.H.A. Class presented by Gerald Phillips
National Safety Director/ Clark Realty Builders
January 2009 – July 2010 FBFC Online Classes
(Leasing 101, Fair Housing, Ethics for Supervisors, Business Ethics, Personnel Management)
Community Service/ Volunteer Work
Brown Bag Of Columbus
Ronald McDonald House
Relay For Life 2010
Monetary Donations to Haiti, Unicef, Red Cross, St. Anne Outreach
Parent Volunteer at Midland Academy, PTA Membership
Team Manager for CYSC
Contact this candidate