Software High School
Resume:
KRISTINE BYRNE
Trafalgar, IN *****
abk4z7@r.postjobfree.com
OBJECTIVE
My goal is to obtain a position at a successful company, where the
atmosphere is friendly and I can help contribute to the success of the
department and company as a whole. I enjoy working in a fast-paced
environment where I can learn new skills and gain knowledge that will be
effective to the end users.
CERTIFICATIONS/TRAINING
. DELL HARDWARE CERTIFICATION: Obtained this certification through
online classes and training, August, 2006
. CISCO NETWORKING: Went through one (1) year of the training class,
2002
. CRUCIAL CONVERSATIONS: Attended this training class at Ontario
Systems, LLC, 2006
. WEB DEMO: Attended this training class at Ontario Systems, LLC, 2005
. INTERSYSTEMS CACHE: Attended Intersystems Cache 2007 class while
employed at Ontario Systems.
SKILLS
TECHNICAL
. NETWORKING - Basic troubleshooting skills of DHCP. Also, able to
configure small LAN and wireless networks
. OPERATING SYSTEMS - Five (5) Years experience working within and
supporting Microsoft Windows. Including advanced knowledge of Windows
2000 and Windows XP. Also, intermediate knowledge of Windows Vista,
Windows Server 2003, and Widows Server 2000
. SOFTWARE - Experience supporting and installing the following
software's
o Microsoft Windows 2000, XP Professional, XP Home, Vista, Server
2003
o Microsoft Office 2000, XP, 2003, 2007
o Adobe Acrobat 5, 6, 7, 8 (including readers)
o Astoria Client 4.3
o Arbortext Epic 5.0, 5.1
o Crystal Reports 8, 9, 10, 11
o FRX, MAS90
o Internet Explorer 5, 6, 7
o Multiple Recording software's, including Sonic! Record Now,
Nero, Roxio, Cakewalk Sonar 5
o Intersystem's Cache 5.0.12, 5.0.21
o Visual Studio .NET 2003, 2005, Visual Basic 6
o Multiple Anti-Virus software's including, McAfee VirusScan 8.0i,
VirusScan 8.5i, ePolicy Orchestrator3.5, Sophos Endpoint
Security, Trend Mirco Officescan
o AppStream
o PointSec Drive Encryption
o Computer Associates Unicenter Software Delivery
o Computer Associates Service Desk
. PROGRAMMING - Completed programming courses in Visual Studio .NET,
Visual Basic, C++, C#
PERSONAL
. Extremely motivated to learn new things and accomplish goals
. Very organized
. Works well in a team environment
. Communicates well with others in a professional and courteous manner
. Excellent documentation skills for processes and procedures
Education
Anderson University, Anderson IN
Major: Information Systems Minor: Spanish
Obtained Bachelor's Degree in December 2005, walked in May 2006.
Attended Anderson University part-time while finishing my senior year
of high school. Courses included Visual Studio .NET, C#, C++, Database
Administration (Microsoft Access), Marketing, and Accounting.
Alexandria - Monroe High School, Alexandria IN
Honors Degree, National Honor Society
Graduated in the top tenth percentile of my class. During my senior
year, I attended Anderson University and completed two IU English
courses and graduated with twelve (12) college credit hours.
Experience
Sallie Mae
Workstation Analyst July 2009 - Present
. Tier II Support Analyst for Hardware Technology
. Tier III backup Support Analyst for Software Technology
. Setup and configure PCs for new employees
. Install and configure software for users
. Troubleshoot and resolve software and operating system
errors
. Research and implement new technology to benefit the users
and the company
. Responsible for mass software deployments
. Work with vendors to resolve issues
. Work from a CA Service Desk priority-driven task system
Ontario Systems, LLC
Systems Administrator May 2005 - December 2008
. Setup and configure PCs for new employees, conference
rooms, and training rooms
. Install and configure software to users
. Troubleshoot and resolve software and operating system
errors
. Document and detail procedures and instructions
. Install and maintain peripherals such as printers,
scanners, data projectors, and other devices
. Research and implement new technology to benefit the users
and the company
. Maintain anti-virus agents
. Sole administrator responsible for implementing and
maintaining AppStream in the 500 user company
o Logged over 100 hours of direct telephone
communication with AppStream support
. Work within Active Directory to add and setup new users
. Work with vendors to resolve issues
. Setup equipment for meetings, such as video conferencing
unit (PolyCom), conference phone, and sound systems
. Work from a priority-driven task system
. Co-chairman of the IT department's role in preparing for
the Annual Education Conference, in which over 100 systems
are configured and taken to a hotel in Indianapolis for
hands-on training
. One of very few people who supported and installed
Arbortext Epic Editor 5.1 and Astoria Navigator 4.3.
. Selected to be part of a project team, which consisted of
three people. This group researched new technology and took
the lead on major projects in the company
Dakota Engineering
Machinist - Quality Control Inspector June 2004 - May 2005
. Worked daily on Microsoft Word and Excel to update shipping
logs and inventory
. Input employee's timesheets into an E2 shop system
application
. Ran CNC mills and CNC lathes for production
. Created first article reports and dimension sheets upon
request
. Checked first article parts for night shift
Alexandria - Monroe Public Library
Library Clerk II April 2000 - June 2004
. Responsible for troubleshooting all PC issues
. Created the library's former website
. Helped patrons operate PCs
. Helped update PCs
. Assisted in training and supervising staff in daily
operations
. Filed and shelved books and cards
References
Mary Haskell
Director of Systems Support Services, TK Constructors INC
(765)759 - 7500
abk4z7@r.postjobfree.com
Becky Cashdollar
Systems Administrator, Ontario Systems
abk4z7@r.postjobfree.com
Tim Snider
Systems Administrator, Ontario Systems
abk4z7@r.postjobfree.com
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