Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Columbus, GA, 31907
Posted:
September 15, 2010

Contact this candidate

Resume:

Keyonna Nicole Peters

**** ******** **.

Columbus, GA 31907

706-***-**** cell

abk4yk@r.postjobfree.com

Objective:

To obtain a marketing position that enables me to utilize my skills in

marketing and customer relations.

Education:

Columbus State University, Columbus, Georgia

Bachelor of Business Administration, Marketing, May 2008

Shaw H igh School, Columbus, Georgia

College-Prep H igh School Diploma, June 2002

Work Experience:

A T& T, September 2009-Present

Retail Sales Consultant

• Educating and engaging our customers th rough product

demonstrations

• Sells all products and services offered by the Company

• Meet all sales objectives

• A dministrative duties: completing customer contracts and warranties,

p ulling products from inventory, accepting customer payments, nightly

deposit and filing the completed orders

• Strong knowledge of all Company products, accessories, pricing plans,

p romotions, and service features

• Knowledge of competitive offers and provide critical market feedback to

t he Store Manager regarding local competition and product/service

needs.

• Handle service inquiries from customers

• Provides excellent customer service and assistance in all aspects of

p roduct offerings and services

G reater Columbus Georgia Chamber of Commerce, February 2008 –

July 2009

Administrative Assistant, Chamber & Community Services (Started as temp

9/07)

• Supports the Sr. Vice-President, Chamber & Community Services;

V ice-President, Special Projects and Events; Members Services

M anager and Program Manager, Chairman’s Circle on various projects

• Administrator of a 1,400+ membership database

o Enter new members, update database, entering payments,

i nvoicing, maintain database

• Assisting in the planning and execution of all Chamber of Commerce

events

o Networking, Special Events, Commit tee Meetings and

Receptions

• Advanced Skills in Microsoft Word, Excel, Publisher and PowerPoint

• Committee coordinator of Crime Stoppers, Inc.

Community Bank & T r ust, September 2005 – July 2007

Customer Service Representative & Bank Teller

• Opening / Creating new accounts

o Checking, Savings, Certificates of Deposits, Christmas Club,

I RA’s

• Cashing checks, issuing Cashier’s checks, processing loan payments

• Balancing the ATM

• Administrative duties

A.C. Moore, June 2003-September 2005

Front-end Supervisor

• Supervise (5) employee each shift

• Create lunch schedule for each shift

• Verify all departments are straightened and clean by COB

• Key holder of change box

• Set-up and work events: scrapbooking, jewelry making, ect.

• Register customers for arts and craft courses

• Refund/ Check out customers

• Count down and verify all registers (8)

• Manage the front-end (registers) during peak times

Awards & Activities:

• Awarded Hope Scholarship 2002-2004

• Advertising Federation (CSU Chapter) 2006

• American Marketing Association (CSU Chapter) 2006-2007

• Young Professionals, Marketing Commit tee 2008-2009



Contact this candidate