Manager Customer Service

Brian McGlone

*** ********** *****

Warminster PA 18974

267-***-**** - cell phone

Education

Graduate of Bloomsburg University of Pennsylvania, Bloomsburg, PA May 2008

• Major- Social Sciences

• Minor- Criminal Justice

• Working knowledge of Excel, Access, Word and Power Point.

• Completed a class project using Excel to set up a stock tracking sheet using formulas and

equations.

• Created a Power Point presentation, using all major functions, for a speech to the class.

• Used Access to set up a movies database based on student queries for a class project.

Member of Sigma Iota Omega Fraternity

• Fall '06 - President, IFC Representative, Brother of the Year

• Spring '05 - President, IFC Representative

• Fall '04 – Social and Secretary

• Spring '04 – Social and Secretary

Member of the Inter Fraternity Council Executive Board

• Position - Treasurer

Employment Experience

January 2010 - Present

TD Bank NA, Employed as a Teller/CSR

Selected to be cross trained as (CSR) Customer Service Representative in July.

April 2009 - Present

Calloways Bar and Grill: Working as a Bartender.

McSino LLC - Home Repair and Remodeling May 2008 - March 2009

Langhorne Pa. 19053 215-***-**** - Manager

*Worked to improve company through sales and marketing

*Developed new avenues to successfully drive business revenue

*Oversaw team of employees

*Worked with customers developing building plans, payment plans and answering questions and

concerns.

Taco Bell November 2007 – May 2008

Bloomsburg, PA 17815 570-***-****

• Working as crew, meeting assigned goals

• Responsible for putting supply truck away using FIFO system

November 2006 – May 2007 (Temp. Position)

Sears Hardware

• Hardware Sales Representative

May 2006 – August 2006

Internship at Bristol Myers-Squibb

• Work for the Help Desk at Skillmen under Jeff Elkoury

• Assisted with Work@Home Pilot Program

May 2005 – August 2005

Internship at Bristol Myers-Squibb

• Worked for Client Services under Kathy Christie

• Re-imaged computers to run with IP Agent

December 2003 - January 2004

Aventis Behring, LLC, (Plasma Division of Aventis Pharmaceuticals)

1020 First Avenue, King of Prussia, PA

• Internship - Market Research Division

• Developed a library system for the North America Market Research Division and aided in

developing a customer friendly website.

2002 – 2003

Aventis Behring, LLC

• Participated as a program assistant for two consecutive years in the Aventis Behring

“Take Your Child to Work Day”.

• Assisted AB volunteers with program activities.

• Worked with Dr. Valnei Canutti on hemophilia emerging markets project.

• Assisted Chris Mario, Director of API Research, with administrative duties.

2004

Taco Bell (part-time)

Bloomsburg, PA 17815 570-***-****

• Working as Manager (evening and weekends) while attending college full time.

• Supervise team members, process daily reports and inventory monitoring.

5/04 - 9/04

Fresh Grocer Supermarket (full-time summer employment)

Southampton, PA 18966

• Dairy Manager

• Ordered dairy products tri-weekly

• Restocked Dairy Department

6/02 - 8/03 (part-time)

Porter House Restaurant and Brew Pub

Buckingham, PA 18912 215-***-****

• Host and Food Expediter

6/00 - 5/02 (part-time)

Calloway's Bar and Grill

Huntingdon Valley, PA 19006 215-***-****

• Host and Cashier

Community Service

• Church Youth Group Leader - taught confirmation to junior high level students

• Worked in and out of community on various volunteer projects, for example:

Toys for Tots, Christmas 2004

a.

Red Cross Blood Drive, October 2004

b.

Toys for Tots, Christmas 2007

c.

Elmwood Zoo, April 2008

d.

References

Mr. Greg Crompton 215-***-****

Mr. Tim McGlone 215-***-****

Mr. Michael Ford Sr. 215-***-****

* Other references available upon request

Contact this candidate