**** * * * * E WO O D D R I V E ( ** * ) * * * ** 71 O R ( 91 2 ) 6 31 8 2 41

S AVA N N A H, G E O R G I A R . S A M S . 5 @ H O T M A I L . C O M

31419

R O S H AW N L AWA N D A S A M S

Skills

Program Coordinating Data Entry Employee Orientation

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Program planning Microsoft Office Employee Verifications

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Mentoring Management Community Outreach

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Counseling Customer Service Detailed Communication

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EDUCATION

2004 2007 Armstrong Atlantic State University Savannah, Georgia

Bachelor of Health Science/ Public Health

Community Health Education

2002 Armstrong Atlantic State University Savannah, Georgia

Medical Terminologies Certificate

Certificate

PROFESSIONAL EXPERIENCE

Oct. /2009 present Chatham County DFCS

ARRA Employment Eligibility Specialist

• Contact applicant to verify information submitted for employment

• Data entry using a excel spread sheet.

• Work expeditiously to complete the verification process for each

applicant

April/2007 present Chatham County Parks & Recreation Savannah, Georgia

Score Keeper

• Record scores for all Chatham County youth sports.

• Enforce games and parks rules & regulations.

• Establish a positive rapport with youth, coaches and parents.

Oct. /2007 – Oct. / 2009 Kmart Savannah, Georgia

Cashier

Complete all money transactions for customers.

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Guarantee 100% customer satisfaction.

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Assist in training new employees.

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R. Sams Cont’d

Jan. / 2004 – Jan. / 2007 Isle of Hope Child Development Center

Teacher

• Instruct children ages 6 weeks to 4 years of age.

• Develop a daily lesson plan.

• Maintain an updated file on each child.

• Established an ongoing great rapport with students & parents.

Aug. / 1998 – Sept. / 2003 Pitney Bowes

Customer Service Professional

• Sale & update postage meters.

• Contact small & large businesses.

• Made between 50 99 telephone contacts via telephone daily.

• Met & exceeded all sales goals.

Feb. / 1995 – Aug. / 1998 SITEL

Customer Service Representative

• Sold Blue Credit Cards for American Express via telephone.

• Sold Accidental Death & Dismemberment for Delta via telephone.

• Sold insurance for Blue Cross Blue Shield via telephone.

• Met & exceeded all sales goals.

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