Manager Customer Service

TAWANA MICHELLE LEE

**** ******* ***** ************ ** 28314 910-***-****

abk4xk@r.postjobfree.com

OBJECTIVE: US Air Force Veteran seeking Administrative positions.

WORK HISTORY

US Air Force Feb 11, 1998 to

Feb 19, 2010

Nov 2006 - Feb 2010 43 Logistic Readiness Squadron Pope AFB NC

. Overseeing, directing, & routing all administrative correspondences

. Provide customer service for more than 400 personnel

. Sort issues that require leadership attention

. Government Travel Card monitor and Defense Travel System manager

April 2004 - November 2006 509 Communications Squadron Whiteman AFB MO

. Supervision

. Worked directly with United States Postal Service handling registered,

certified, insured, & express mail

. Oversaw annual base postal budget and postal meter permit of $60K

. Quality Assurance Evaluator

Oct 2001 - Apr 2004 509 Civil Engineer Squadron Whiteman AFB MO

. Manager of forms and publications program

. Installs, maintains, and troubleshoots contractor off-the-shelf and AF

developed software

. Maintained computers including diagnosis, repair and maintenance of

hardware and software

. Conducted suicide prevention briefings

Oct 2000 - Oct 2001 Warner Robins Air Logistics Center Robins AFB GA

. Drug Demand Reduction Program monitor

. Privacy Act Monitor, Records Manager, and Freedom of Information Act

Monitor

. Extensive knowledge and use of Microsoft Word, Excel, Powerpoint,

Access, and Internet

. Extensive knowledge on use of scanners, fax machines, copiers,

printers, typewriters

Feb 1998 - Oct 2000 78 Communications Squadron Robins AFB GA

. Arranged commander's calls and award ceremonies

. Assisted with commander's calendar and phone calls

. Validated leave requests

. Base Honor and Color Guard member

TAWANA MICHELLE LEE

EDUCATION

May 2010, Bachelor of Applied Science Campbell University Buies Creek NC

Minor - Psychology GPA 3.68

Apr 2004, Associate of Arts Information Resource Management Community

College of the Air Force

Maxwell-Gunter AL GPA 4.0

ADDITIONAL TRAINING

Community Emergency Reponse Team Training, 2003

Applied Suicide Intervention Skills

VOLUNTEER

NC

. Manna Church

. Non-Commissioned Officer Association

. Air Force Sergeants Association (AFSA) member

. Air Force Assistance Fund

MO

. Charity Christian Center Church

. AFSA

. Tier 2

. Airmen Professional Development Course

GA

. Air Force Assistance Fund Campaign

. Drug Education for Youth (DEFY) program

. Combined Federal Campaign charities

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