Customer Service Medical

JENNA DOAN

[pic]

*** ******* **** *********, ** 76017 Phone: 682-***-**** Email:

abk4wu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Top-notch assistant with many years of experience in providing

administrative support to managements, and executives. Experience in all

levels of cash handling: including distributional level and direct

client/customer level. Proficiency in executing banking processes, daily

transaction reconciliation, sales of bank products, customer service,

consistent input of recommendations for procedural enhancement and

personnel management. Serve as primary point of contact between clients

and service staff members. Highly organized and detail oriented. Maintain

excellent written and oral communication skills, problem solving abilities,

and a high level of confidentiality. Advanced skills in MS Office (Word,

Excel). Excellent interpersonal skills, ability to multi-task and

prioritize. Experience in conducting, and coordinating community social

events. Work well unsupervised or as a proactive team member. Proficient

with 10-key. Bilingual skills: fluent in English and Vietnamese.

EXPERIENCE

HMSHost - Dallas, TX

2005-Present

Cash room Clerk

Provide front-line service to customers, clients in prepares and collects

cashier's deposits, manager change banks, orders money. Maintains and

distributes change according to branch needs. Records cash amounts turned

in by associates who have responsibility for cash handling; verifies these

amounts via manual or mechanical counting. Calculating and verifying cash

amounts, and processing bank deposits. Interact with the customers and

coworkers in a friendly, enthusiastic and outgoing manner.

Bank of America - Grand Prairie, TX

2004-2005

Teller

Provided excellent customer service on a daily basis by meeting their

banking needs such as: processed deposits/ withdrawals, loan payments,

check cashing, and other financial inquiries. Counted cash, examined

checks, examined and validated deposit tickets and returned receipts to

customers. Helped customers with their financial inquiries, or referring

their financial questions to the appropriate staff members. Maintained and

balanced cash drawer daily.

M & D Chiropractic - Arlington, TX

2000-2003

Chiropractic Assistant

Manage office and staffs with daily operations. Provide customer/front

desk service. Excellent knowledge of medical office procedures,

transcription and terminology. Managed patients' schedules. Process

insurance claims. Perform bookkeeping including inventory, medical

supplies, accounts payable and receivable, monthly and annual reports.

Maintain and update all medical records.

Arlington Memorial Hospital - Arlington, TX

1999-2000

Medical Record Clerk II

Retrieved patient medical records for physicians, technicians, or other

medical personnel. Reviewed records for completeness and accuracy. Protect

the security of medical records to ensure that confidentiality is

maintained. Enter data, such as demographic characteristics, history and

extent of disease, diagnostic procedures and treatment into computer.

Provided accurate filing of completed medical records.

EDUCATIONAL BACKGROUND

University of Texas at Arlington - Arlington, Texas

1999-2003

Tarrant County College - Arlington, Texas

1996-1999

EXTRACURRICULAR ACTIVITES

Vietnamese Eucharistic Youth Society - Arlington, Texas Volunteer

Mentor / Coordinating-Leader

Educate youths in both social and spiritual life and help them become

better people, responsible Christians and good citizens. A mentor and

counselor for young children and their families. Coordinate and conduct

spiritual retreats. Organize and guide all youths and help them become more

aware of the Church's mission to the world by engaging in the spreading of

Good News, and be involved in working for the good of society through

apostolate services, in serving others.

Contact this candidate