Customer Service Office
Resume:
Kristen Devine Cunningham
Montgomery, AL 36117
abk4ve@r.postjobfree.com
Summary: Self-motivated human resource graduate, skilled in motivating
others seeks fast paced and challenging position that requires and
promotes continuous education and training, and application of skills.
Viewed as a team player with excellent communication skills.
Education: Auburn University Montgomery, December 2002, B.S.B.A. in Human
Resource Management
Computer Skills: Microsoft Office (skilled in Excel), Medical Software
knowledge includes Star, SSI, CareMedic, Winmed, Wisdom, Centricity, and
Medisoft
Employment History:
Biller, Data Entry Clerk
American Mobile X-ray, Montgomery, AL 05/2009 to
03/2010
. Obtains required demographic, medical, therapy and insurance information
documentation. Works simultaneously with the others in a team environment
and provides back up as needed or directed. Codes and bills claims.
Establishes, updates, and maintains office records of various types.
Uses a variety of automated systems (e.g., records management, electronic
forms, electronic publications library, time and attendance, etc.), and
non-automated to perform various clerical duties. Establishes files,
maintains, purge, and disposes of office records/files in accordance with
regulations and procedures. Verifies insurance coverage via phone and
internet.
Patient Registration Coordinator
Montgomery Cancer Center, Montgomery, AL 09/2007 to 03/2009
. Conducts interviews with new/existing patients in a professional,
courteous and timely manner. Obtains required demographic, medical,
therapy and insurance information documentation. Works simultaneously
with the others in a team environment and provides back up as needed or
directed. Assists in training all new hires for the Front End Business
Office. Assists Business Office Supervisor with varied projects as
needed. Acts, as needed for positions in Satellite clinics, such as
Medical Records, Collector, Check out, Scheduling. Requisitions office
supplies, printing support, and related materials and services. Receives
telephone calls and greet visitors; ascertains the nature of the calls or
visits. Based upon knowledge of the organization and its programs and
operations, refers telephone calls and visitors to appropriate staff or
office. Establishes, updates, and maintains office records of various
types. Uses a variety of automated systems (e.g., records management,
electronic forms, electronic publications library, time and attendance,
etc.), and non-automated to perform various clerical duties. Establishes
files, maintains, purge, and disposes of office records/files in
accordance with regulations and procedures.
Vendor Coordinator, Collector
Baptist Health, Montgomery, AL 06/2004 to 09/2007
. Prepares a wide variety of recurring and nonrecurring
correspondence, reports, and other documents; investigates
disputes, monitors payments and adjustments. Uses word processing
software to create, copy, edit, store, retrieve, and print forms,
memos, and letters and lengthy reports. Uses exiting database or
spreadsheet software to create, enter, revise, sort or calculate,
and retrieve data for reports. Uses graphics software to provide
graphs and charts for reports and presentations. Identifies the
cause of credit balances on patient accounts, completes refund
requests in a timely manner, and works a quarterly report for
Medicare. Implemented sliding scale program for Charity Care, and
designed a Worksheet specific to BMC, identifies charity care
cases, determines eligibility of charity care applications and
requests needed adjustments. Provides training to outside agencies
and business office staff on issues related to accounts placed with
the external vendors. Conducts periodic audit of accounts placed
with external agencies. Ensures efficient transmission and
reconciliation of account information to all external
vendors/agencies involved with the collection of patient account
receivables. Composes non-technical correspondence, such as
instructions on office procedures, requests for information, and
letters of acknowledgement or notification. Consolidates and
finalizes information from system and file for various reports in
accordance with established reporting procedures. Reviews and
processes incoming and outgoing correspondence, materials,
publications, regulations, and directives; Screens incoming mail
and electronic messages to identify what needs to be brought to the
attention of the supervisor, referred to appropriates staff,
rerouted to other organizations/offices, or handled personally.
Using automated schedulers or calendars, establishes meetings and
bring to supervisor's attention when there is a conflict. Reviews
outgoing correspondence for grammatical accuracy, conformance with
administrative requirements, and factual correctness.
Store Manager, Assistant Manager, Shift Leader
Cold Stone Creamery, Montgomery, AL 11/2002 to 06/2004
. Directly supervise 1 to 4 employees per shift, create schedule for up to
20 people for a daily work period of 10 to 12 hours, responsible for
daily intake of funds, balance end of day, week, and month money, provide
excellent customer service, make cakes and ice cream, count weekly
inventory, responsible for weekly supply order. Provides written
material, reference materials and supplies as needed. Locates all missing
lab, radiology reports and other miscellaneous tests for physicians
review at the time of clinic. Ensures timely flow of clinic operation
and continuity of follow-up appointments (complete with the diagnostic
examination necessary being completed prior to the next visit).
Collector
Baptist Health, Montgomery, AL 01/2003 to
11/2003
. Reviews and processes incoming and outgoing correspondence,
materials, publications, regulations, and directives; Screens
incoming mail and electronic messages to identify what needs to be
brought to the attention of the supervisor, referred to
appropriates staff, rerouted to other organizations/offices, or
handled personally. Status commercial, Blue Cross, and Medicaid
insurance claims, working mail, rejections, assisting with audit
trails, posting, and customer service. Receives telephone calls;
ascertains the nature of the calls. Based upon knowledge of the
organization and its programs and operations, refers telephone
calls to appropriate staff or office. Establishes, updates, and
maintains office records of various types. Use a variety of
automated systems (e.g., records management, electronic forms,
electronic publications library, time and attendance, etc.), and
non-automated to perform various clerical duties. Establishes
files, maintains, purge, and disposes of office records/files in
accordance with regulations and procedures. Requisitions office
supplies, printing support, and related materials and services.
Contact this candidate