Customer Service Real Estate
Resume:
Terry R. Karns
**** ********* ***** **. ***. ****
Charlotte, NC 28210
Employment Experience
**/** - ******* ***** *****/Wachovia Bank, Charlotte, NC
Teller
Charlotte, NC
Provide frontline customer service through timely and accurate processing
of customer transactions. Build relationships between customer and bank
branch by recommendation of products to help maximize customer's financial
success. Work closely with Financial Specialists, in a team environment,
to grow branch business through identifying solution referral
opportunities. Various other responsibilities have included balancing and
reconciliation duties as commercial vault, and branch vault custodian. Use
of various databases, such as, Argo, CIW, Ediv, and Emerald, for
performance of financial transactions.
08/79 - 09/08 Delta Air Lines, Inc., Atlanta, GA
Senior Customer Service Agent
Pittsburgh, PA 02/05 - 09/08
Frontline customer service to insure on-time operation of scheduled
international and domestic flights, including adjusting passenger routes to
assist in a timely travel experience.
Coordinator, Operations & Compliance (Dept. Outsourced)
Delta's Employee Service Center (HR), Atlanta, GA 07/01 - 02/05
Payment, member reconciliation, and reporting of employee healthcare
premium payments to 18 different HMO health plans for the entire company.
Responded to employee benefit questions and issues, COBRA insurance
enrollment, and health, life, and disability insurance benefits. Designed
and utilized Excel spreadsheets, and other databases to efficiently track
employee elections and payments to various carriers. Coordinator
responsible for Term Vested retirement program for former employees who had
reached vested status.
Performed as a facilitator in training of new hire call center employees,
as well as, various workshops for continuing education. Provided support
in updating and rewriting training information, as needed, for future
training classes.
Customer Service Agent/Senior Customer Service Agent
Chicago, IL; Hartford, CT; Atlanta, GA 08/79 - 08/01
Frontline customer service in several departments including, reservations
call center, Crown Room (Executive Lounge), domestic/international
ticketing, departure gates, and ramp operations. Extensive customer
service experience, along with performance of numerous administration
functions through various positions held.
04/92 - 04/97 Hand Real Estate Group, Sharpsburg, GA
Residential Real Estate Agent
Responsible for all aspects of listing and selling of residential real
estate. Coordinated transactions from contract to closing, between buyers,
sellers, mortgage companies, closing attorneys, and other real estate
companies. Use of MLS and various databases for performance of property
searches and research of mortgage information.
Additional Skills and Part-Time Positions
Current student working on college degree
Strong computer skills
Proficient in Microsoft Office products (Word, Excel, Access, Outlook,
PowerPoint)
Golf Pro Shop and Night Management
Retail Sales positions
Stadium Club Level Attendant
Contact this candidate