Sales Customer Service

J E F F B OYL A N

**** ********** ****

MAYFIELD VILLAGE, OHIO 44143

E MAIL:

HOME PHONE: 440-***-****

abk4u4@r.postjobfree.com

Results oriented Sales, Marketing and Management Key Strengths:

Professional offering 20+ years’ demonstrated achievement.

Establish

•

Proven track record in multiple industries of achieving

relationships with trust

profitability, driving priorities and enhancing business

and respect

performance. Accomplishments driven by motivational

Effectively lead

leadership, teamwork, respect, innovation, problem solving, •

and motivate by example

effective communication and follow through.

Work with

•

Proven Accomplishments: integrity, intelligence and

Integrated positive leadership traits maturity

Improved employee productivity and efficiency

Possess positive

•

Prepared detailed budgets and monthly/yearly forecasts

attitude and self

Increased revenues with creative sales and advertising

confidence

Excelled in customer service and employee satisfaction

Successfully transferred skills across various industries Exceed objectives

•

with a creative approach

International and

•

national experience

Experience:

Saboey Resort and Villas – Koh Samui, Thailand

2007 2010

General Manager (07/07 – 04/10)

Managed a resort in Thailand with two restaurants and a wellness spa. Managed daily operations

and coordinated business operations with an emphasis on sales, marketing and customer service.

Developed business strategies, worked with travel agents, established goals for each department

based on plans, handled all human relations responsibilities, developed new business opportunities

and was responsible for profitable sales growth and increased market share.

Key Accomplishments:

J E F F B OY L A N

Averaged an increase in total revenue of 38% and profitability of 30% over a three

year period

Achieved 98% customer satisfaction and 96% employee satisfaction ratings for

2009

A1 Thai Solutions Co., Ltd. – Bangkok, Thailand

2004 2007

President/Sales, Marketing and Management Consultant (07/04 – 07/07)

Managed a consulting company with a focus on implementing successful business qualities while

utilizing innovative thinking and practical tools to define plans of action to solve business issues.

Created and implemented strategic plans resulting in profitable sales growth and increased market

share. Increased revenues of businesses by creating and improving company internet websites.

Key Accomplishments:

Over 200 customers signed one year website service agreements, which was the

most profitable contract

Achieved double digit growth for both total revenue and profit for 95% of all

customers that signed up for the Gold Standard Consulting Package

Campbell Soup Company / Sales Division – Camden, New Jersey

1987 2004

USA

Customer Business Manager (2/98 4/04)

Responsible for managing $98MM in sales volume and $10MM in marketing funds. Promoted

Campbell brands by focusing on major national Drug Store (RX), Discount and Mass

Merchandiser accounts in a direct selling capacity. Accountable for attaining volume and profit

objectives while exercising controls over spending, forecasting, tracking, payments and special

projects.

Key Accomplishments:

Developed and managed a three tiered structured Customer Planning Guide for all

RX accounts which resulted in total RX business growth of 35% annual increases

Successfully managed the entire United States RX portfolio of $210MM during a 12

month transition period with dedication and strong customer relationships, exceeding

sales objective by over 27%

Regional Sales Director (9/92 2/98)

Managed a customer base of Drug Store, Mass Merchandisers and Convenience Store corporate

headquarter accounts while also managing brokers responsible for convenience wholesalers and

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J E F F B OY L A N

retailers. Controlled $53MM in volume and was actively involved in the continuous development

of promotion, pricing, shelving and distribution.

Key Accomplishments:

Created innovative customer friendly reports for use in presentations utilized by all

peers

Increased volume growth over five and a half years an average of 34%

Broker Area Sales Manager (7/90 9/92)

Accountable for achieving optimal level of sales and profitability for seven regions in Ohio,

Michigan, Pennsylvania and West Virginia totaling $20MM in sales with a $3MM budget.

Implemented promotional plans to deliver objectives and maximize sales. Monitored account and

HQ group planning process to develop and maintain relationships with clients and management.

Key Accomplishments:

Led the country and received a performance award for a new product line

contributing $2MM to sales

Developed an incentive program that increased performance, yielding a yearly

average volume of over 42%

Sales Manager (7/87 7/90)

Hired, trained and provided leadership to a sales team of 20. Was responsible for selling quality

distribution, product displays, space management, merchandising and staying within assigned

expense budget. Developed a Value Added Selling Training Program utilized by the entire

Campbell Sales Company.

Key Accomplishments:

Sales team led the country all three years by attaining a 150% average of company

sales objectives

Sales team won all 12 regional contests, with 11 out of 12 full time team members

being promoted

Awards:

5 Campbell’s Merit Awards for Outstanding Performance, Inducted into Campbell’s Hall of Fame

Education:

Miami University Oxford, Ohio, Cleveland State University Cleveland, Ohio: BS Management

Resume, Page 3

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