**** ******* **** **** *** *A

Richmond, VA *****

Lauren C. Gregory

Phone 804-***-****

Email abk4to@r.postjobfree.com

Certified MEdical Assistant/ MEdical Coder

Objective: To apply my administrative and medical skills in all areas of modern group practice

ICD 9 Bookkeeping & Filing Patient Scheduling

CPT 10 Taking Patient Vitals Patient Education

Medical Billing & Coding Blood Draws HIPAA & OSHA Knowledge

Medical Records Management Injections General Administrative Duties

Data Entry (60 WPM) Performing CPR trained and certified

Performing Urinalysis Electrocardiograms 10 key

Education

1993 1997 John Marshall High School; Attained degree Academic Honors Graduate

2009 2010 Centura College; Attained degree Associates Degree Occupational Therapy, Certified Medical

Assistant Graduated Summa Cum Laude, cumulative GPA 4.0

Professional Experience

06/2010 –Present SunTrust Mortgage/Foreclosure Specialist - Temp Richmond, VA

• Verify loan documents for foreclosure.

• Obtain notarization on documents for shipment to lawyer’s offices.

• Obtain signatures from vice presidents and assistant vice presidents on documents for foreclosure.

• Verify affidavits and update the system accordingly.

• Ship out affidavits daily to lawyer’s offices.

• Answer telephones, photocopy, fax, scan, fed ex mail, and any other general clerical duties.

• Assist supervisor with any additional duties as assigned.

01/2010-06/2010 Dept. of Juvenile Justice/ O.S.A. –Temp Richmond, VA

• Manage all databases and records.

• Purge outdated files.

• Code files.

• Log files that are removed or checked out.

• Implemented new filing system.

• Pull files as needed for probation officers and supervisor.

• Perform daily office duties such as filing, answering multi line phones, forwarding calls, photocopying and faxing.

• Assist supervisor with any additional duties as needed.

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01/2007-12/2008 T- Mobile Call Center/General Care Rep. Short Pump, VA

• Answered calls in a fast paced in bound call center.

• Strived to provide effective and timely resolution from a range of customer inquiries on every call.

• Issued credits and adjustments, by using my best judgment within my credit limits.

• Strived to increase the customer experience by providing information on new products, assisted with contracts by up

selling customers to new cell phones.

• Completed on going training to stay abreast of products, services and policy changes.

• Adhered to schedule compliance, to assist customers effectively.

08/2005-01/2007 Equity One Popular Inc. /Loan Representative Hanover, VA

• Generated consumer and mortgage loans.

• Closed consumer and mortgage loans, by going over loan documents with customers.

• Reviewed post closed mortgage loan documentation for compliance and accuracy before they were uploaded in the

system.

• Made collections calls to delinquent accounts, by attempting to collect any debt to bring account to a current status.

• Performed administrative tasks – such as cash drawer limit management, answered multi line telephones, forwarded

calls to the correct department, typed, faxed, photocopied, ordered supplies and posted payments.

• Assisted with training new employees.

• Helped organize and conduct the annual “Customer Appreciation Day” benefit.

• Promoted a positive work environment by working together as a team.

04/1999-08/2005 Branch Banking and Trust/ Teller II Mechanicsville, VA

• Processed transactions accurately and efficiently.

• Provided excellent customer service by greeting customers immediately upon arrival in the drive thru or in the lobby.

• Cashed checks within limits, issued money orders, cashier’s checks and processed deposits. Maintained cash drawer

limit management.

• Promoted bank products to customers and up sold accounts to customers depending on their individual financial needs.

• Ordered currency and stocked ATM machine daily.

• Answered multi line telephones, photocopied, faxed, filed.

• Assisted with training new employees.

COMPUTER EXPERIENCE

Microsoft Word, Excel, PowerPoint, Outlook,

STRENGTHS

Strong Work Ethic, Dependable, Professional, Quick Learner, Self-Motivated

National Technical Honor Society Member 10/2009 – Present.

VOLUNTEER EXPERIENCE

01/2007 – Present – Richmond Public Schools – Mentor to Youth.

*References are available upon request*

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