Customer Service Manager

Shnique Thrasher-Nettles

**** **** **** ****

Pike Road, AL 36064

334-***-**** ********@*****.***

Job Objective

A Collection Account Representative position that utilizes my communication, organizational, and analytical skills.

Summary of Qualifications

1. Excellent oral and written skills

2. Proficient in the operation of office equipment and computers

3. Skilled in office procedures and systems, bookkeeping, and sales

4. Trained for Collections on BOCRIS (a computer accounting system)

Professional Experience

Q Club Clerk, Macon County Greyhound Park, Shorter, AL, 2007-2010

1. Provided customer service to 300+ patrons daily

2. Created computerized, bonus-point accounts for new customers

3. Diagnosed and reported account errors

4. Distributed personalized Player card

First Party Account Representative, Outsourcing Inc. (OSI), Montgomery, AL, 2006-2007

1. Received and transferred incoming customer calls to the appropriate departments

2. Negotiated reasonable and timely collections and/or arrangements on accounts

3. Updated customer information on BOCRIS system

4. Reactivated services on customer accounts

Assistant Manager, California Oils and Novelties, Montgomery, AL, 1999- 2006

1. Implemented and operated computerized bookkeeping and accounting records

2. Provided customer service daily

3. Received inventory, stocked shelves, and handled merchandising projects

4. Organized all closing procedures for the business

Education

Bachelors Degree (pending) South University, Montgomery, AL, Computer Science

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