Manager Management
Resume:
William Olivero **********@*****.***
**** ***** ***** ****** *********, NJ 08620
Summary of Qualifications
A high energy, detail-oriented, and motivated professional who excels at
working in a challenging organization. Consistently proven as a top
performer who understands and has expertise in credit and collections.
Innovative leader and manager who emphasizes teamwork and inspires
employees to reach company set goals. The proven ability to provide
solutions to ensure all commitments are met and dedicated to continuous
operational improvements.
. Seasoned, dynamic, and results-oriented professional with 20 years of
experience in the collection and credit industry as well as serving
the following segments: retail, commercial and consumer collections.
. Exceptional and proven skill in time management, organization,
training, and corporate directives.
. A proven track record of exceeding goals for attaining specific
management set goals and metrics.
. Strong negotiation and persuasive skills as well as a persistent and
resolute management approach.
. Excellent communication, management, and analytical skills with a
strong ability to develop business relationships with customers and
employees alike.
. Proven in Collections Management
. Solid Decision Making Skills
. Strong Customer Service Skills
. Superior Communication Abilities
. Knowledgeable of Credit Solutions
. Exceptional Empathy & Problem Sensitivity
. Superior Employee Relationship Management
. Strong in Training and Employee Development
. Proven Ability to Analyze Account Data
. Proficient in Microsoft Office and Internet
Professional Experience
Alliance One Trevose, PA
Collection Manager 2009 - 2009
. Highly competent in maintaining and developing relationships with
existing and potential clients.
. Trained staff for development of collections policies and procedures
including laws, meetings, and turnover.
. Worked with sales, human resources, senior management to insure
recruiting, training and business integrity.
. Prepared day-to-day collection activity reports to forecast profits
and distributed to senior management.
. Conducted activities pertaining to the reconciliation and collection
of delinquent accounts, either directly or through appropriate
channels of Payment Inquiry and/or Reconciliation departments.
. Prevented impending loss and increased profitability through
negotiation and enforcement of scheduled collection campaigns.
. Compiled and analyzed data for monthly management of collection
reports to measure performance.
. Managed, supervised, and verified the acquisition of revenue and
expense data for monthly reports: Product Profitability, Financial
Review, Flash Variance, and Product Analysis.
. Responsibilities included: managing and collecting account receivable
worth over $10 million.
. Handled dispute resolutions, aging reports analysis, and overseeing
contracts for over 20,000 accounts.
. Interacted with business partners and verifying eligibility, as well
as coordinating billing and past due statements, interviewed, trained,
and oversaw collections staff.
Key Results
. Enhanced collections procedures and default notice mailing, resulting
in a 25% increase in cash flow.
. Advised and directed IT department during customer profile revisions
resulting in increased efficiency.
Chase Custom Finance Langhorne, PA
Collection and Credit Manager 2005 - 2008
. Maintained and trained credit and collections staff in all aspects of
the credit and collection policies.
. Directed the updates and collection activity including amendments,
repos, extensions, and loan modifications.
. Managed a dealer booking portfolio to keep dealers within tolerance of
delinquent and repossessed accounts.
. Identified, assessed, and resolved issues and problems within
Collections domain of responsibility.
. Structured an efficient callback strategy to drive productivity levels
and build customer relations.
. Processed inter-departmental correspondence to expedite the
resolutions of delinquent accounts.
. Maintained data integrity and security to ensure the integrity of
financial data into databases.
CitiFinancial Auto Fairless Hills, PA
Collection and Credit Lead Administrator 2001 - 2005
. Supervised and trained collections staff and ensuring collectors are
following policies and collection laws.
. Identified delinquent accounts and resolved unpaid retail and consumer
auto loan payments.
. Handled customer issues and payments on all delinquent accounts from
30 to 120 days.
. Consistently achieved and exceeded the monthly set management goals of
95% at 2.5% every month.
. Extraordinary ability in analyzing sensitive client information and
advising based on current financial situation.
. Provided assistance to management with the development and
implementation of financial programs.
. Successfully implemented sales strategies developed by management to
advise on consumer loans.
East Coast Credit
Hamilton, NJ
Collection Unit Manager 1990 - 2001
. Managed day-to-day collections activities of staff ensuring their
queue management and goals were met.
. Conducts performance reviews and makes recommendations to staff on
improving collection negotiation skills while monitoring call activity
and providing constructive employee feedback.
. Extraordinary ability in B2B Collections and 3rd party Customer
Collections performed daily.
. Led and coordinated with other departments and Attorneys to ensure
integrity in the Collection process.
. Made recommendations for further collection activity including legal,
aliens, and wage garnishment.
. Provided information for research and further resolution to Early
Intervention Support team.
. Maintained prescribed delinquency ratios and followed-up with
delinquent accounts and clients.
. Provided excellent customer care and promoted customer goodwill for
referral business.
. Assisted in serving as a mentor to new hires after their classroom
training was completed and acted as coach and mentor as new hires
joined the team for hands-on training.
. Conferred with customers by telephone or in person to determine
reasons for overdue payments and to review the terms of sales,
service, or credit contracts.
Consulting Experience
Collection Consulting Hamilton, NJ
Director of Account Services 2008 - Present
. Successfully leverages 20 years experience to become a top-performing
consultant who provides clients with employee flexibility and project
cost-savings that results in a win-win (value-add to client and
increased compensation to consultant) while developing collection
actions that increases revenue.
. Highly competent in managing all personal and B2B accounts to ensure
payment arrangements are met.
. Consistently resolved delinquent accounts via phone calls, billing
statements and or in person.
. Proven self-starter with a positive attitude who excels in a
challenging and competitive environment.
. Responsibilities include improving the overall process of collection
and credit process and procedures.
. Extraordinary ability in creating and enforcing credit and collection
policies for all aspects of business.
. Reviews and updates financial records and D&B reports in the computer
database.
. Locates and notifies customers of delinquent accounts by mail,
telephone, or personal visits to solicit payment.
. Records information about financial status of customers and status of
collection efforts.
. Confers with customers by telephone or in person to determine reasons
for overdue payments and to review the terms of sales, service, or
credit contracts.
Education
Rider University
Bachelor of Arts in Business 1991 - 1994
Skills
Microsoft Office (Word and Excel), PeopleSoft, SAP,CLS, RCO, CACS,
FACS,Cubs,Windet,Lotus Notes, Cognos, Lawson-Fair Debt Collections and
Credit Training, Patriot & Discrimination Classes.
Contact this candidate