Human Resources Customer Service
Resume:
JAMES W. WALKER JR.
Columbus, Ohio 432227
**********@******.***
PROFESSIONAL EXPERIENCE:
FreightWatchUSA
Austin, Texas
Risk Management Officer
Identify, measure, and monitor a billion-dollar company's pharmaceutical
operational risk. Involved in the implementation of the policies and
procedures for the assessment and monitoring of the operational risks for
the business line. Advise the management and staff any business problems,
analyzing processes, losses and risk exposure and sharing lessons
learned. Interview driver(s) on proper procures for the client and
potential for high-risk areas of theft, bad weather conditions and of any
new policies. Investigate and report any incidents of client's losses or
risk to business to the management team. Meet with points of contacts of
the client's policy and procedures to make sure the procedures are being
followed. Place GPS tracking units in cargo and track the freight's
progress to its destination being domestic or foreign.
02/2003 to Present
Whitehall Police Department
Whitehall, Ohio
Auxiliary Police Officer / SWAT Team Member
Protect lives & property, prevent crime & enforce laws in the City of
Whitehall: enforce local & state laws & review changes in these laws/rules;
enforce traffic laws & regulations; provide security at special events;
assist other law enforcement agencies; assist other police officers in
arresting & processing criminal violators; files affidavits; testify in
criminal proceedings; serve warrants; make follow-up reports on
dispositions. I'm trained in lifesaving skills (CPR & AED). Assist in
conducting investigations on complaints of criminal acts: take & record
information; conduct accident investigations. Perform routine
administrative duties related to police work: maintain log; answer
telephone & emergency calls; complete report of police activities; Monitor
traffic & parking conditions; issue tickets as necessary. Maintain liaison
with local authorities & assist in general police work.
07/2007 to 07/2009
Corporate Express / Staples
Columbus, Ohio
Delivery Driver
Deliver and unload office supplies to Corporate Express customers' accounts
and receive the appropriate signature using Proof-of-Delivery Scanner
(electronic clipboard). Scan bar codes on boxes delivered; enters returns,
overage/shortages and damaged products into scanner. Provide customer
service by assisting with problems resolution and accepting product
returns. Sort and unload products to be loaded and organized on company
vehicles for the day's deliveries. Gather appropriate paperwork; i.e.,
invoices, CODs. Perform all functions in compliance with all DOT
regulations and company safety rules. Inspect and maintain company vehicle.
Complete appropriate paperwork on returns products to warehouse. Place
products in the return area with appropriate documentation.
09/2006-7/2007
Battelle
West Jefferson, Ohio
Security Services Officer
Follow-up on all incident reports in the building and conduct &/or
participate in investigations; on alleged violations (thefts, accidents,
unauthorized personnel on grounds, alcohol, drugs &/or grounds); Perform
security related duties to maintain a secure & safe work environment by
patrolling all buildings & grounds on foot and by vehicle, monitor CCTV, to
prevent theft, vandalism, fire, illegal entry/exit to assure the safety of
clients, employees & visitors to the company; I conduct inspections &
account for all visitors entering & exiting the facility during all hours
of the day; enforce company policies and procedures, regarding parking
issues, unauthorized entry; assist Human Resources as required in handling
hostile &/or disturbed terminations; respond to emergencies & provide care
&/or assistance as deemed necessary; assist in obtaining medical
services/emergency vehicles as required for employees, clients &/or
visitors; advise non-authorized personnel of company policies an
procedures; escort non-authorized personnel off grounds as necessary;
communicate with base station periodically during shift. Monitor Honeywell,
Simplex and Lenel systems access control, and fire alarms. Position
required a DOD and DOE security clearance.
04/2005-09/2006
NetJets, Inc.
Columbus, Ohio
Security Services Officer
Follow-up on all incident reports in the building and conduct &/or
participate in investigations; on alleged violations (thefts, accidents,
unauthorized personnel on grounds, alcohol, drugs &/or grounds); meet with
vendors for supplies and security equipment for the facility. Perform
security related duties to maintain a secure & safe work environment by
patrolling all buildings & grounds on foot and by vehicle, monitor CCTV, to
prevent theft, vandalism, fire, illegal entry/exit to assure the safety of
clients, employees & visitors to the company; I conduct inspections &
account for all visitors entering & exiting the facility during all hours
of the day; enforce company policies and procedures, regarding parking
issues, unauthorized entry; assist Human Resources as required in handling
hostile &/or disturbed terminations; respond to emergencies & provide care
&/or assistance as deemed necessary; assist in obtaining medical
services/emergency vehicles as required for employees, clients &/or
visitors; advise non-authorized personnel of company policies an
procedures; escort non-authorized personnel off grounds as necessary;
communicate with base station periodically during shift; issue keys;
processes identification cards and administer access to secured areas.
Place hold on Transportation Security Administration 135 flights to secure
that all passengers are cleared to fly; completed monthly fire extinguisher
and security equipment inspections.
02/1995 to 03/2005
Alliance Data Systems Corporation
Columbus, Ohio
Lead Safety Services Officer
Interview all new hires, training all new hires in CPR, First-Aid, Bomb
Searching, Building Fire Inspections and Fire Extinguisher Inspections,
OSHA. Write Policy & Procedures; Cover shift shortages; Supervising a
security staff; Follow-up on all incident reports in the building and
conduct &/or participate in investigations; on alleged violations (thefts,
accidents, unauthorized personnel on grounds, alcohol, drugs &/or grounds);
meet with vendors for supplies and security equipment for the facility.
Hold monthly section meetings and one on one's with the officers. Keep
records of attendance and payroll. I maintain monthly records and
activities of the officers and score them on monthly bases. Perform
security related duties to maintain a secure & safe work environment by
patrolling all buildings & grounds on foot, monitor CCTV, to prevent theft,
vandalism, fire, illegal entry/exit to assure the safety of clients,
employees & visitors to the company; I conduct inspections & account for
all visitors entering & exiting the facility during all hours of the day;
enforce company policies and procedures, regarding parking issues,
unauthorized entry; assist Human Resources as required in handling hostile
&/or disturbed terminations; respond to emergencies & provide care &/or
assistance as deemed necessary; assist in obtaining medical
services/emergency vehicles as required for employees, clients &/or
visitors; advise non-authorized personnel of company policies an
procedures; escort non-authorized personnel off grounds as necessary; Run
background checks prospective employees.
EDUCATION:
2001-2002 Eastland Career Center
Columbus, Ohio
O.P.O.T.A.
2001-2001 Hocking Tech. College
Nelsonville, Ohio
VIP Protection
AWARDS:
07/2006 Auxiliary Police Officer of the Year
Whitehall Police Department
03/2002 Perfect Attendance O.P.O.T.A.
Eastland Career Center
03/2002 Vice President of Academy Class
Eastland Career Center
CERTIFICATIONS:
1st Responder Training
Ohio Police Officer Training
Leads / NCIC
Customer Service Skills
Selecting with Visions- Interviewing
Decision Making & Problem Solving
Human Resources Policy and Procedures
Interpersonal Communication: Telephone Skills
Automated External Defibrillation & CPR
Emergency Response Training - A
Bloodborne Pathogens Training
Diffusing Hostile Situations in the Workplace Training
Hazardous Communications Standard Training Class
REFERENCES AVAILABLE UPON REQUEST
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