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Manager Customer Service

Location:
Port Saint Lucie, FL, 34953
Posted:
March 17, 2010

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Resume:

Curletha D. Campbell

Port St Lucie, FL ~ 772-***-**** Cell~ 772-***-**** Cell

Email: abk4s8@r.postjobfree.com

Administration Human Resources and Communication

Dynamic~ Energetic~ Creative~ Leadership~ Visionary~ Results Driven~

Motivational

AREAS OF STRENGTH

Excellent Communications & Organizational skills~ Customer Service

Focused~ Strong Interpersonal skills~ Multi-Tasking & Detail Oriented~ Team

Participation & Group Leadership~ Strategic Planning and Development~

Critical Thinking~ Decision Making~ Maintain Composure~ Strong Research &

Analytical Skills

PROFESSIONAL EXPERIENCE

. Process applications for eligibility, determine priorities, and

conduct orientations

. Communicate program objectives, track client's status, and input

caseloads into EFM

. Conduct and Assist in center orientation and workshops for jobseekers.

. Assess individual employment goal to develop employment plan; Career

consultation

. Refer jobseekers to partner programs and other community resources.

. Exercises discretion and independent judgment regarding confidential

information.

. Maintain and revise excel spreadsheet for program reports.

. Workshop management. Maintained lesson plan to instruct students

. Interaction with diverse groups; including jobseekers, employers,

faculty, teachers and students

. Interact with businesses and clients in liaison capacity

. Reviewed legal documents and contracts.

. Conducted closings and serviced interested parties with status on all

real estate properties.

. Performed title searches and reported information acquired on all

properties.

. Prepared and maintained property management reports.

. Uploaded, scanned and imaged documentation for recordkeeping

management database.

. Maintained management portfolios of 100 to 150 properties monthly.

. Hired, trained and monitored and employees.

. Logged in and maintained tracking for new applicants/employee

information in HR database.

. Processed hires, terminations, employment verifications, worker's

compensation.

. Recorded performance evaluations, payroll info, benefits and status

changes.

. Revised and maintained company's current list of job openings

internally as well as the website.

. Conducted mass interviews. Prepared new hire orientation packets

(employee handbooks)

. Managed on-line applications and the pre-screening process.

. Provided computer on-line assistance to candidates applying at the on-

site facility.

. Initiated personnel actions; promotions, transfers, terminations and

disciplinary.

. Reviewed and approved employee time, payroll and evaluations.

. Implemented and enforced company policies and procedures.

. Develop and implement effective/strategic business solutions through

research and analysis of data and business processes.

. Approved education and training, scheduled seminars of continuing

education for the staff.

. Handled Relocation and Foreclosure REO transactions.

. Outside marketing (contracts for new business relationships). Business

Services and Business Development.

. Serve as a link between management and employees by handling

questions, interpreting and administering contracts and helping

resolve work-related problems.

. Analyze and modify compensation and benefits policies to establish

competitive programs and ensure compliance with legal requirements.

. Advise managers on organizational policy matters concerning various

employment issues.

. Perform difficult staffing duties, including understaffing, refereeing

disputes, terminating employees, and administering disciplinary

procedures.

. Plan and conduct new employee orientation to foster positive attitude

toward organizational objectives.

. Identify staff vacancies and recruit, interview and select applicants.

. Plan, direct, supervise, and coordinate work activities of

subordinates and staff relating to employment, compensation, labor

relations, and employee relations.

. Plan, organize, direct, coordinate the personnel, training, or labor

relations activities of an organization.

. Represent organization at personnel-related hearings and

investigations.

. Administer compensation, benefits and performance management systems.

. Research and analyze complex documents for decision making purposes as

well as determining factors.

EMPLOYMENT HISTORY

8/2009-Present Career Consultant State of Florida Agency

Workforce Inv West Palm Beach, FL

4/2009-8/2009 Career Planner Assistant Workforce

Solutions St. Lucie County, FL

4/2009-12/2009 Volunteer Clerk PB County Clerk of the Courts

Palm Bch County, FL

6/2008-10/2008 REO Closer Coldwell Banker

West Palm Beach, FL

5/2008-6/2008 HR Assistant Gulfstream

Goodwill Industries, Inc. West Palm Beach, FL

10/2007-12/2008 HR Recruiter Assistant UPS/United

Parcel Service West Palm Beach, FL

3/2005-3/2006 Branch Manager DiVosta /American

Title Palm Bch Gardens, FL

3/2004-3/2005 Operations Manager Paradise Home

Title, Inc. Boca Raton, FL

6/2003-3/2004 Closing Manager All American Title & Abstract,

LLC Boca Raton, FL

6/2001-1/2003 Processor/Legal Assistant Bankers Title &

Escrow Bentwood, TN

6/1999-6/2001 Processor/Closing Manager Lawyers Title

Ins.Corp. Nashville, TN

EDUCATION

2004-Present Barry University BS Legal Studies/Public

Administration/HR (In Progress) Miami, FL

1998-1999 Tennessee Career College Paralegal

Studies Nashville, TN

GROUPS/ORGANIZATIONS

2004 The Women's Council of Realtors Member West

Palm Beach, FL

2009 NAAAHR Member(Active) Ft.

Lauderdale, FL

2010 NAAAHR Board of Directors, VP of Communications Ft.

Lauderdale, FL

2007 FL Notary Assoc., Inc Notary Public (2007-2012)

State of Florida

TECHNICAL SKILLS

Microsoft Word Microsoft PowerPoint

Microsoft Excel PeopleFirst

HRIS/HR Database ADP Total source/ ETime PeopleSoft

GEMS



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