Susan D. Jones, CSP

*** *. ***** ***.

Broken Arrow, Oklahoma 74012

918-***-****

abk4s1@r.postjobfree.com

PROFILE SUMMARY

A pro-active, results oriented HR professional with experience in multiple

disciplines: talent acquisition and retention, staffing, training, employee

relations, benefits administration, and business development. Excellent

communication skills.

EXPERIENCE

HR Skills / competencies

. PHR/SPHR Certification Review Course, Tulsa Technology Center 8/10 -

present

- Expected Completion / Certification 12/2010

. Employee Relations: Maintain appropriate contact with internal and

external managers and professionals to stay abreast of concerns and

address personnel issues. Work closely with HR Management to provide

direction and assistance.

. Orientation and Training: Develop, revise, instruct new employees in

company's policies and procedures.

. Responsible for continuing education, training and certification of

employees.

. Stay current with employment laws as they pertain to HR - specifically

ADA, FLSA, FMLA, OFCCP, EEO, EEOC, OSHA, HIPAA, etc.

. Disposition candidates in People Click database, Excel, and

specialized industry-specific software.

Key Personnel - financial staffing DIVISION, Tulsa, OK 4/07-

5/10

Senior Recruiter

. Conducted full cycle recruiting & staffing of financial contract and

direct hire positions for Tulsa-area businesses, (including Oil & Gas

industry), in Accounting, Financial, Banking, Management, et al.

Positions ranged from entry-level accounting (A/P, A/R to JIB), to

Land Technicians to General Ledger Accountants & Revenue Accountants,

to Controller/CFO.

. Included sourcing, phone screening, conducting & scheduling interviews

(internal and external), salary negotiation, reference checking and

closing candidates on offers.

. Presented qualified candidates to hiring managers and HR Directors,

establishing and developing relationships with HR personnel, external

recruiters, and diverse client base.

Metals, USA- Houston, TX 11/06-

6/08

Corporate Recruiter / HR Consultant (4/07-6/08)

. Virtual - Selected candidates, conducted pre-screen interviews,

presented to Hiring Managers; positions included Warehouse Managers,

Outside Sales Reps and Sales Managers, Graphic & Web Design Artists,

Warehouse workers, Drivers.

Territory: FL, CA, UT, TN, AZ, KY, GA, TX

Port City Metal Services, (Metals USA) Tulsa, OK

HR Recruiting Specialist (Contract, On-site - 11/06-3/07)

. Recruited, Sourced, and interviewed skilled laborers for 250-employee

manufacturing environment: positions included CNC Machinists, Code

Welders, CNC Laser Operators, Forklift Drivers, Overhead Crane

Operators, et al.

. Recruited, Sourced & interviewed administrative support staff and

technical: AutoCAD Drafters, Office Personnel, etc.

. Developed employee retention programs and incentive programs

. Developed and maintained working relationships with local technical

colleges and local workforce development programs

Independent Contractor / HR Professional

2003-2006

Developed business relationships with clients to perform human resource

S. Jones - Page 2

responsibilities including recruiting, employee relations, consulting, and

training.

Businesses included Alorica, University of Phoenix, Real Insight, LLC,

Career Point and MetLife (through Spherion Corp as a Virtual Recruiter).

. Responsible for sourcing, screening, and hiring Technical Support Phone

Agents (Tier I and Tier II) for Sprint Call Center - Facility of over

1,000 employees

. Sourced candidates through a variety of methods including Internet -

Monster, Career Builder, and Hot Jobs, career fairs, and referrals.

. Developed and implemented skills assessment tool that resulted in

determining basic computer skills and knowledge

. Provided academic advisement, career counseling

and management for new and continuing students in

both bachelor's and master's degree programs.

. Acted as Mediator / Liaison by resolving issues between students and

administration involving university policies and procedures

JOB SKILLS TRAINING CENTER, Tulsa, OK 1998-

2003

Education Director & Job Placement Coordinator

Overview: Supervised and managed disciplines of classroom instruction,

training, career counseling, needs assessment, curriculum development, and

business development.

. Worked with diverse, multi-cultural adult student populations.

. Developed and implemented successful internship program with area

businesses and medical offices resulting in successful job placement.

. Taught adult students laws regarding hiring procedures, application

process, interview skills, resume writing, and customer service.

. Supervised part-time and full-time staff.

MAXWELL HEALTHCARE, Tulsa, OK 1995-

1998

Education Coordinator / HR Generalist

Overview: Developed and maintained a successful and comprehensive program

of orientation and board review for newly arrived physical, occupational,

and speech

therapists from various countries and cultures. Worked directly with Human

Resources and Risk Management to assure compliance.

. Directly responsible for all therapist-employees (100+)

administration of benefits, new hire paperwork, and employee

relations.

. Taught company policies and procedures

. Provided training & instruction on the basic tenets of the U.S.

system of healthcare and delivery.

. Ongoing enhancement of board preparation and review materials to

prepare therapists to pass national certification exam in their

discipline.

. Complete New Hire paperwork (I-9, W-4, Background Authorization,

etc)

. Maintained current on updated changes with laws regarding ADA,

OSHA, COBRA, and FMLA.

MANAGERIAL AND SUPERVISORY SKILLS

Proven multi-tasking abilities by scheduling and supervising staff,

resolving customer/employee issues, and completing projects in a timely

manner. Ability to interact with employees and management staff at all

levels of organization.

AFFILIATIONS

Desk and Derrick Club of Tulsa since 2008 (Petroleum and Energy-related

Industry Affiliation)

Vice President - 2010 to present

Board Member, Program Chair - 2009

EDUCATION

B. A. LeMoyne College, Syracuse, New York

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