Customer Service Manager
Resume:
Kathryn N. Diaz
**** ****** **. ******, ** ***** 864-***-****
********@*****.***
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Objective: To obtain the front desk position.
Education:
Master of Science Exercise Science
University of South Alabama, Mobile, AL
Bachelor of Science Wellness and Corporate Fitness
Defiance College, Defiance, OH
Study Abroad Experience
York St. John's University, York, UK
Certification:
NSCA- Certified Strength and Conditioning Specialist
CPR, First AID, and AED
Experiences:
Management
Organize staff and delegate tasks efficiently
Mediate as a liaison between different parties
Create a safe and positive atmosphere for people to work in
Setting a budget and staying within bounds
Leadership and Customer Service
Comfortable instructing and speaking to groups
Telephone etiquette
Create relationships that are formed on trust, motivation, and
results
Related Skills
All Microsoft Office Applications
Office equipment-printer, fax machine, copy machine, multi-line
telephone
Filing paperwork
Inputting data
Employment History:
Club Soccer Coach Mobile Soccer Club, Mobile,
AL 8/08 - present
US Census Bureau Mobile Census Bureau, Mobile, AL
4/10-9/10
Graduate Assistant University of South
Alabama, Mobile, AL 8/08 - 5/10
Strength and Conditioning Intern Bishop State Community
College, Mobile, AL 8/09 - 12/09
Wellness Center Manager Middle Georgia College,
Cochran, GA 7/07- 8/08
Assistant Soccer Coach Middle Georgia College, Cochran,
GA 7/07- 8/08
Dorm Director Middle Georgia College,
Cochran, GA 7/07- 8/08
Assistant Soccer Coach Converse College, Spartanburg, SC
7/06 - 5/07
Personal Trainer/Fitness Instructor Defiance Area YMCA,
Defiance, OH 2/03 - 7/07
Summer Camp Co-Director Defiance Area YMCA,
Defiance, OH Summer 04-06
Active for Life Intern American Cancer Society,
Defiance, OH 2/06 - 6/06
Health and Wellness Intern CHWC, Hicksville, OH
12/05 - 5/06
Acceleration Fitness Trainer/Intern Frappier
Acceleration, Perrisburg, OH 11/05 - 4/06
Cardiac Rehabilitation Intern Community Memorial
Hospital, Bryan, OH 2/05 - 5/05
Soccer Camp Director Miller City School, Miller
City, OH Summer 04-05
Strength and Conditioning Instructor Excel Program-P.T.
Services, Ottawa, OH 5/03 - 8/03
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Kathryn N. Diaz
5441 Spring Dr. Mobile, AL 36693 864-***-****
********@*****.***
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References:
John E. Kovaleski, Ph.D., ATC/L
Professor, Exercise Physiology & Athletic Training Coordinator,
Sports Medicine Center; Dept. of Orthopedic Surgery
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Gary Dotch
Office Manager of Mobile Census Bureau
Frederick M. Scaffidi, Ph.D.
Chairman Department of Health, Physical Education, and Leisure
Studies
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