Customer Service Insurance
Resume:
ROMONA ALBRIGHT-TAYLOR
Current Address:
Prattville, Al 36067
abk4qt@r.postjobfree.com
Objective: A position in the company where my extensive experience will be further
developed and utilized.
Qualifications
• Customer Service Credit/Debit Memos Software Setup
• Bank Reconciliation Third Party Billing Medical Insurance
• Accounts Payable/Receivable Account Chargeback Contract
Billing
Career Experience
Montgomery County Detention Facility
Montgomery, Alabama 2009-2010
Clerk II
Inmate Process/Release
Inmate Classification
Inmate NCIC
Bonds Process which include cash, property, and out of county bonds
After court commitments
Signature Performance
Montgomery, Alabama 2009-2009
EOB Specialist
Process insurance denials for military pharmacy claims
Contact insurance companies for missing checks
Request stop payments or reissue of missing checks
Resubmission of denied claims
Aerotek-Rheem Manufacture
Montgomery, Alabama 2009-2009
Claims Analyst Assistant
Accounts Payable of warranty water heater claims
Process Credit/Debit Memos
Process Job Quotes
Process Chargeback
Process Proof of Performance
EDS
Montgomery, Alabama 2007-2008
Insurance Analyst
Assist Alabama Medicaid Providers with Claims Submission
Assist with password setup and recovery
Assigned Trading Partner ID’s
Assist Providers with software setup and recovery
Assist with electronic remittance advise recovery
Setup electronic remittance advise
Assist Pharmacist with pharmacy claims submission
Daily extensive excel report of Trading Partner ID’s assigned
Archived batch retrieval
Regions Bank
Montgomery, Alabama 2005-2007
Processing Specialist II
Open, Sort, and Process all incoming mail for hazard, flood, and commercial insurance
Track flood insurance on all Equity Line of Credits Loans
Track flood and hazard insurance on homeowners and commercial loans over 1 million
Contact Insurance Agents for updated insurance information via fax, email, or phone
Place forced placed coverage on loans
Notify customers of forced placed coverage
Account Payable of Escrow Accounts which include wire transfer
Balance Adjustments of Escrow Accounts
Rehab Associates
Montgomery, Alabama 2003-2005
Lead Cash Poster
Perform third party billing for Rehab Patients and Medical Equipment
Serve as part of system support team and point of contact for high level billing issues
Research EOB’s for several providers
Perform third party rejections including electronic and manual billing
Perform data entry and documentation as required
Verify all Insurance providers for coverage
Assisted the Cash Specialist with daily deposit which includes opening, sorting and
balancing the deposit
Process all contract and credit card payments
Daily extensive Excel record of Deposit balancing
Process and mail credit card transactions receipts to patients
Setup credit card payment plan for accounts
Quarterly Audit of clinics
Education
B.S., Business Administration (2006-Present)
Troy University-Montgomery, Alabama
Contact this candidate