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Customer Service Manager

Location:
Milford, OH, 45150
Posted:
September 15, 2010

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Resume:

Linda S. Padgett

E-mail: abk4q7@r.postjobfree.com Phones: (H) 513-***-****; (C) 513-

***-****

Address: *** ******* *** ****, *******, OH 45150

Member of the American Payroll Association

Career Objective:

To provide top quality performance as a human resource coordinator in which

the organization's growth, innovation, and success will be greatly enhanced

and expanded by our mutual working relationship. Will consider other office

work and management opportunities. Very willing and able to adapt, learn,

and accept new responsibilities outside of the payroll area. Main objective

is to provide an unsurpassed quality service to my employer and clients in

a friendly and respectful manner.

Most Recent Employment History:

Income Tax Preparer/Administrative Assistant

Douglas, Ferguson & Associates

Michael Ferguson, CPA 513-***-****

Most Recent Duties:

. Federal, State and Local income tax preparation

. Answer incoming telephone calls

. Contact clients

. Greet clients and guests

. Customer Service

. Organize appointments

. Filing, copying, faxing, scanning, shredding

. Assist with special projects and other duties as assigned

Past Employment History:

. Payroll Manager/Administrator, Schiff, Kreidler-Shell, Inc.

. Joe Drew, Vice President, Human Resources, 513-***-****

. abk4q7@r.postjobfree.com

Past Human Resource/Payroll/Benefits/Accounting Duties:

. Responsible for accurate and timely multi-state payroll, quarterly and

annual payroll tax returns, W-2's, worker's compensation, and

unemployment filings

. Maintained and processed related records, tax filings, and

voluntary/involuntary deduction reports such as levies and

garnishments

. Prepared accounting transactions and documents

. Prepared special reports for management and other forms for employees

. Served as an important team member in problem recognition, problem

solving, and in the identification of future needs and opportunities

. Provided excellent customer service to all constituents in a

respectful and courteous manner

. Past experience as HR Manager with COBRA, FMLA, benefits

administration

. Provided conferencing and training to assist management and employees

. Provided positive and helpful communication with all constituents to

enhance effectiveness of payroll and ease of operation from Time on

Demand to direct deposits and electronic pay stubs

. As a member of the American Payroll Association, continues with

professional development, professional growth, and current knowledge

and information relevant to the position

. Provided consultation with management and employees regarding

applicable laws and regulations pertinent to payroll

. Developed internal departmental controls and procedures congruent with

company policies, procedures, and other regulatory forms

Specific Skills, Knowledge, and Innovations:

. Have consistently produced a timely and accurate payroll

. Have implemented payroll platform provided by Paycor, Inc.

. Have implemented "Time on Demand" attendance system provided by

Paycor, Inc.

. Proficient in Microsoft Office suite, especially Word, Excel, and

Outlook

. Have public speaking experience through training sessions with company

employees, management, and stock holders

. Have produced training guides and employee manuals

. Have human resource and benefit plan administration experience

. Have experience with multi-state corporate payroll returns and tax

reporting

. Have experience processing numerous federal and state reporting

methods

. Have experience with receipts, disbursements, bank reconciliations,

deposits to trusts, and other accounting records

. Have experience with reconciliation of self insured health plans and

assisted the CFO with determination of annual profit sharing

contributions to the retirement plan

. Have experience with accounting records involved in purchase and sale

of securities, accrued interest, and monthly activity of the profit

sharing pension plan

. Have experience with payroll procedures/processes for Executive Non-

Qualified Deferred Compensation Plan (409A)

. Have many years of dedication and high work performance, work ethic,

knowledge, outstanding customer service, peak communication and

outstanding performance reviews from previous employer and peer

reviews

. Have a great interest in continuous learning and professional

development, like to learn new skills and serve others whether it be

through peer interactions or through leadership

. Bring enthusiasm and a good positive attitude to any work environment,

willing to expand work experiences and opportunities

. Have a good understanding, high interest, and practical experience in

the financial markets pertaining to mutual funds and stocks



Contact this candidate