Customer Service Management

Mr. Desi A. McClease

abk4pn@r.postjobfree.com

757-***-**** (Daytime)

757-***-**** (Evening)

757-***-**** (Mobile)

A highly motivated person that strives to be the best. Always looking to get ahead

and to never have any regrets about work performance. Goal is to develop and advance

into high level management.

. Personal Details

Date of Birth: Address:

24th November 1972 4057 Concordia

Way

Virginia Beach, VA 23453

. Skills

. Manufacturing/ Production - Inventory, Manufacturing, Operations, Plant

Management, Shipping & Receiving, Warehouse, Equipment, Material Handling

. Transportation - Trucking, Distribution, Customer Service

. Work Experience

Warehouse Operations Supervisor

US Foodservice Inc. in Virginia Beach, VA (March 2001-January 2010)

Assist in managing the Warehouse Operations department.

Directing employees who are responsible for receiving and shipping of all incoming

freight.

Knowledge of computer software that help to monitor the overall production of

employees.

Certified to operate power jacks, forklifts and highlifts.

Handle daily reporting for upper management.

Trained in all managerial functions including payroll, scheduling,delegation of

employee duties, warehouse safety, employee relations, inventory control, and

overall customer service.

Daytime Stocker

US Foodservice Inc. in Virginia Beach, Virginia

July 1998 to March 2001

Operate forklift and highlift to replenish pick slots and reserve areas with

incoming product from various wholesale companies.

Nightshift Selector

US Foodservice Inc. in Virginia Beach, Virginia

December 1995 to July 1998

Operate a power jack to select and handle orders from various customers in a large

warehouse environment.

Required to be able to handle possible cases of up to 100lbs.

Work performance monitored by management was based on speed and accuracy.

Package Handler

Roadway Packaging System in Winston Salem, NC

September 1993 to September 1995

Load and unload parcel packages, sort through all packages so they may be delivered

to different addresses throughout the US.

. Education History

John A. Holmes HS in Edenton, NC

High School North Carolina Scholars Program - graduate

North Carolina Agricultural and Technical State University in Greensboro, NC

3 years study in Business Management - non graduate

Bryant and Stratton College in Virginia Beach, VA

2 year AAS Degree in Business Management - graduate

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