Sales Manager
Resume:
YOLANDA GLENN
*** ********** ** ** *** *, Huntsville AL 35802
abk4os@r.postjobfree.com
(
EDUCATION
BA/ Organizational Management/Leadership, Ashford University graduated,
December 2009, GPA 3.54.
OBJECTIVE
My objective is to seek employment in which I am able to showcase my
talents. I love working with the public, and learning any type of job
within reason. I have worked with Social Services in Omaha Ne, as a Client
Intake Worker and enjoyed every moment of it. I am a goal oriented, fast
learner, and pay attention to detail person. I look forward to sitting down
with someone from your agency soon to discuss further details.
WORK EXPERIENCE
JOB TITLE: Swimsuit Specialist
DATES: November 2009-present
SALARY: $9.50 per hour
HOURS PER WEEK: 37
EMPLOYERS NAME AND ADDRESS: Belk's Parkway Place Mall SW Memorial Parkway.
Huntsville AL, 35801
Duties:
* Swimsuit Specialist in charge of maintaining sells, keeping
merchandise stocked, attending swimsuit seminars.
* Opening up Belk accounts
* Open and closing registers
* Maintain that all registers are accurate with correct amount of
money per Belk
* Scan merchandise to assure that all items are signed correctly
* Change any displays when needed
JOB TITLE: Sales Clerk
DATES: May 2008- October 2009
SALARY: $9.00 per hour
HOURS PER WEEK: 32
EMPLOYER'S NAME AND ADDRESS: Wal-Mart, 2900 SW Memorial Parkway,
Huntsville, AL 35801
Duties:
* Assist customers and the general public pertaining to sales in the
cosmetic department
* Assist department manager with reports
* Oversee and participate in the preparation of displays and
presentations, exercising independent judgment and discretion in
applying merchandising, concepts and guidelines.
* Maintain adequate inventory to support sales promotions.
* Help solve problems that affect the department's service,
efficiency, and productivity. Provide and inspire outstanding
service to our customers.
JOB TITLE: Sales Clerk
DATES: December 2003, transferred to Huntsville in May 2008
SALARY: $7.91 per hour
HOURS PER WEEK: 26
EMPLOYER'S NAME AND ADDRESS: Wal-Mart, 1350 Azalea Drive, Waynesboro MS
39367.
Duties:
* Assist customers and the general public on sales pertaining to Wal-
Mart Shoes.
* Maximize sales and measure sales performance on a daily basis by
reference to class sales reports from year prior on same day.
* Oversee and participate in the preparation of shoe displays and
presentations, exercising independent judgment and discretion in
applying merchandising, concepts and guidelines.
* Maintain adequate inventory to support sales promotions.
* Help solve problems that affect the shoe department's service,
efficiency, and productivity. Provide and inspire outstanding
service to our customers.
JOB TITLE: Information and Referral Receptionist
DATES: 2000- October 2002
SALARY: $20,000 per year
HOURS PER WEEK: 40
EMPLOYER'S NAME AND ADDRESS: Nebraska Health and Human Services, 1215
South 42 Street, Omaha NE
Duties:
* Greet visitors and respond to telephone and written inquiries, which
often requires an explanation in general terms of functions of the
Nebraska Health and Human Services. Serve as the first point of
contact for the general public and clients for information pertaining
to entitlements to Human Services benefits, programs and Medicaid.
* Answer a wide range of inquires and responds to the general public and
clients regarding benefit programs and responsibilities. Determine the
purpose of client's inquiries and refer the person to the appropriate
party. Refer clients and the general public to other appropriated
organizations such as Social Security Administration when the purpose
of their business is not related to Human Services.
* Evaluate inquiries in order to provide the most useful and appropriate
information or to suggest other productive sources of specific
information applicable to the nature and subject of the inquiry.
Explain the application process, rules and regulations, individual
rights as it pertain to Social Services benefits, programs and
Medicaid.
* Composes letters and mail appropriate material in answer to inquiries
from the public and clients.
* Use word processing software and printing equipment to create, copy,
edit, store, retrieve, and print a variety of standardized documents
using a glossary of prerecorded formats, form letters, standard
paragraphs, and mailing lists.
* Use database or spreadsheet software to enter, revise, sort, or
calculate, and retrieve data for standard reports.
* Responsible for correcting spelling, grammar, capitalization, and
punctuation in documents
* Use discretion, tack and diplomacy in dispensing information and
resolving customer problems and issues.
JOB TITLE: Account Representative
DATES: 2000- October 2002
SALARY: $12,000 per year
HOURS PER WEEK: part-time 25 hours per week
EMPLOYER'S NAME AND ADDRESS: West Telemarketing, 9910 Maple St Omaha
Nebraska 68101
DUTIES:
* Assist customers and inquiries by telephone to process orders for
MCI/WorldCom Prepaid Products.
* Answer a wide range of inquires and responds to the general public and
clients pertaining to MCI/WorldCom Products.
* Maintain a detailed record of inquiries
* Provide information to the customers on rights, benefits, privileges
or obligations in according to established policies and procedures.
Handle conflict and problems in dealing with the customer (exercising
tact)
* Resolve and reconcile billing discrepancies
* Resolve overpayments in billing errors
JOB TITLE: Shift Manager
DATES: 1995-2000
SALARY: $24,000 per year
HOURS PER WEEK: 40
EMPLOYER'S NAME AND ADDRESS: Sitel Corporation, Omaha NE
DUTIES:
* Team leader-Carry out and plan successive steps in accordance to
Sitel's instructions, policies, procedures and directives.
* Instruct team members in tasks and job techniques. Monitor process of
work to see if assigned duties have been met. Participates as an
instructor to train team members. Inform team members of weekly and
monthly budgetary figures and break down to create individual sales
targets
* Maintain record of work accomplishments. Ensure that staff provides
timely statistical information regarding team performance. Make
recommendations to Team Manager, when necessary, to update procedures
to reflect changes in the marketplace
* Communicate with the team members to solve program issues. Ensure
that the vision is integrated into the team's goals, activities and
work products.
* Answer questions from team members on procedures, policies and
directives.
* Create written reports
JOB TITLE: Shoe Department Manager
DATES: 1985-1995
SALARY: $21,000 per year
HOURS PER WEEK: 40+
EMPLOYER'S NAME AND ADDRESS: Wal-Mart, 5417 N 103rd Street, Omaha NE,
68114
DUTIES
* Assist customers and the general public on sales pertaining to Wal-
Mart Shoes. Work the district manger, the Store Manager, the Assistant
Store Managers, as part of the management team, responsible for the
day-to-day management of the shoe department. Responsibilities
included staffing, scheduling, merchandising, inventory, and price
changes.
* Assisted in the recruitment and hiring of the best-qualified
applicants to meet the shoe department's needs. Staff and scheduled
associates to ensure compliance with Wal-Mart payroll budgets.
Conduct orientation, train, coach, develop, and manage sales
associates in execution of daily tasks.
* Maximize sales and measure sales performance on a daily basis by
reference to class sales reports from year prior on same day. Oversee
and participate in the preparation of shoe displays and presentations,
exercising independent judgment and discretion in applying
merchandising, concepts and guidelines. Maintain adequate inventory
to support sales promotions.
* Oversee and participate in the coordination of sales promotion
activities, including proper use of in-store signs advertising sales
and promotions.
* Gather merchandise for transfers, debits/damages, returns-to-vendor
and charge-backs. Oversee and participate in department inventories.
Identify any store loss prevention items: discounts, shortages,
inventory shrinkage and refunds. Identify causes loss prevention
items. Monitor and reduce inventory losses. Assure that all corporate
security, loss prevention, policies and procedures are followed.
Conduct investigations and interview individuals in regards to
shrinkage, theft and problems. Complete audits and inspections.
Develop, implement and support shrinkage control and loss preventive
plans. Train store personnel in the prevention and potential loss.
* Facilitate proper communication between management and associates.
Communicate with buying and allocation departments about comparative
shopping analyses, fast and slow selling classifications and styles,
planning and adjusting stock levels, and customer requests.
* Oversee compliance of associates with established Wal-Mart policies
and standards, such as safekeeping of funds and property, personnel
practices, security, sales and record-keeping procedures.
* Help solve problems that affect the shoe department's service,
efficiency, and productivity. Provide and inspire outstanding service
to our customers.
Contact this candidate