Tony D. Boyland

* *** ****** **** *****, Medina OH 44256

* ** - *** - ****

t abk4o8@r.postjobfree.com

O bjective

P erformance - driven S ervice M anager seeking a dynamic automotive service management position where I

c an apply my vast experience in the automotive industry, expertise in operations management, service,

p arts a nd development to bring efficiency and quality service to your company . I h ave experience with

F ord, Dodge, Honda, Nissan, Acura and Infiniti Franchises.

E xperience

2 012 - 2015 M eineke Car Care USA S everal Markets

D istrict Manager

M anaged operations for Meineke stores in markets including Ohio and Florida locations overseeing

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a ll h iring, monthly balance sheets, marketing and service pricing and practices.

R esponsible for steady increases in both business volume and margins.

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2 011 - 2013 M acomb Nissan M acomb, MI

F ixed Operations Manager

I ncreased customer pay profits year over year 5 - 10% by increasing customer repair orders sales and

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r epair order count through customer retention.

R esponsible for supervising p arts s tock order procedures.

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D eveloped, enforced and monitored set guidelines for working with customers to ensure customer

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s atisfaction.

A ttended monthly management meetings to review inter - department issues and f inancial statements .

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W orked closely with department managers to create cross sales opportunities .

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R esponsible for creating annual sales plan for external, internal a nd retail parts a nd service s ales .

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2 007 - 2011 A cura of Cleveland & B oyland Infiniti B rookpark, OH

F ixed Operations Manager

H andled the tasks of analyzing sales, expenses and i nventory m onthly to a chieve g oals of

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p rofit.

A nalyzed the operation of the d epartment s a nd provides technical assistance to the employees of

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a utomobile parts a nd service.

H andled the tasks of monitoring and supervising daily reports like DOC, DOE and sales productivity .

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D eveloped, enforced and monitored set guidelines for working w ith customers to ensure customer

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s atisfaction .

M anage Service a nd Parts D epartment on multi – f ranchise au to campus with 16 technicians, 5 s ervice

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a dvisors, a nd 5 p arts consultants.

2 005 - 2007 B eaverton Ford B eaverton, OR

S ervice Manager

I ncreased CSI abo ve zone average and maintain for 20 months.

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D esigned and oversaw construction of a new Service Center to increase from 4 to 12 bay shops to

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h andle increased business and consolidate write up and repairs in one location.

H eld weekly department meetings to a ddress departmental issues and review team progress.

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E ducation

1 994 - 1998 S outhern Oregon University A shland, OR

B .A., Economics

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C omputer skills

A DP, Reynolds and Reynolds, Infiniti Net & Dealertrack

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