Manager Management

Brian D. Carpenter

**** ******* ***** **., ************, Ohio 43147

614-***-**** ***********@***.*** linkedin.com/in/briandcarpenter

Received an Unprecedented Provided Sound Champion of Change and

Amount of Performance Operational Leadership & Continuous Improvement

Awards Talent Management

P&L Management Track record of performance evidenced by #1 rankings,

Supply Chain Regional Manager of the Year honors, leadership of

Management underperforming markets to become top-ranked

Change Management contributors, and development of strong teams committed

Talent Acquisition to goal attainment.

Operations Leadership

Played a key role in cutting costs $3M, skillfully

Training & managing multimillion-dollar budgets, preparing accurate

Development forecasts, and reviewing variance reports to identify

Research & Data cost-savings opportunities and develop cost-effective

Analysis operating strategies.

Coaching & Needs

Identification Commended for demonstrating personal accountability and

Project & Program initiative, strong communication and interpersonal

Management skills, establishing effective work relationships, and

Policy & Procedure not accepting anything but the best from all associates.

Development

[pic] Professional Experience [pic]

Nielsen Company Cincinnati, Ohio 1987 - 2010

Regional Director (2008-2010); Regional Manager (2004-2008)

Managed 4 markets so effectively they received an unprecedented 30 top-

performance awards over the course of 5 years out of a pool of 56 markets.

Turned around underperforming regions, taking Cincinnati and Dayton from

two of the lowest-ranking regions to two of the highest with Best-in-Class

honors. Led the Cleveland market to rank #1 nationally for 5 consecutive

years, receiving Circle of Excellence Market honors. Built the Columbus and

Dayton markets to rank in the top 10 companywide.

Provided strategic account planning acumen, day-to-day field operations

oversight, and management of 70 associates throughout 4 major markets

including Cincinnati, Dayton, Columbus, and Cleveland. Established and

administered a $3M operating budget-$6M including payroll-supporting the

acquisition of more than $12.2M in annual revenue. Joined forces with

clients-television broadcasters-to ensure the quality of service met their

needs, providing high-quality viewing samples that closely matched market

demographics. Collaborated with cross-functional stakeholders to address

issues within markets, develop effective strategies to reach desired goals,

and cultivate sustainable client relationships along the way. Resolved

customer concerns swiftly to ensure optimal service satisfaction.

Key areas of impact:

Achieving Drove major turnaround results in all regions/markets,

Operating managing the country's top-rated market-Cleveland-ranking #1

Excellence for 5 years. Led Cincinnati from one of the lowest-ranked

regions to #1, with recognition as the best-in-class with the

Audie Award, representing the strongest internal audit

results companywide.

Reducing Played a key role in the development of an incentive business

Operating model which resulted in an overall cost reduction of $3M;

Expenses named Regional Manager of the Year on two occasions for

leadership of revenue-generating and cost-saving initiatives.

Holding Charged with generating improvements within the Milwaukee

Unmatched Levels market-the only manager to be tasked with managing five

of markets concurrently-based on proven performance turning

Accountability around historically low performers.

Managing HR Managed generalist concerns within the region including

Concerns recruiting and developing a high-performance team,

identifying opportunities for increased coaching and

training, and completing performance evaluations for

management staff.

Cultivating Bolstered morale and employee satisfaction through

High-Performance development of a strong team, empowering individuals through

Cultures training, and implementing rewards and recognition programs

to yield even higher levels of performance.

Brian D. Carpenter - Continued

614-***-**** ***********@***.*** linkedin.com/in/briandcarpenter

Nielsen Company, Continued...

Managing Developed key business initiatives to increase productivity

High-Profile and reduce expenses, leading the entire project lifecycle

Projects from concept through procurement, implementation, servicing,

and completion.

Managing Change Led by example and encouraged team members to become

innovative thinkers in times of change, maintaining the

group's focus and working diligently to develop strengths to

ensure each team member maximized performance and results.

Field Manager (1995-2004)

Received an Audie Award in the Pittsburgh market for outstanding quality

performance during a field audit.

Teamed with field associates in developing, monitoring, and evaluating

sample and demographic performance, ensuring business partners were

provided with the quality sample they expected to monitor their program

ratings. Managed all field assets and participated in internal and external

audits to ensure implementation of appropriate procedural controls.

Key areas of impact:

Leading Staffing Managed staffing and overtime levels, provided associates

& Coaching with ongoing coaching and mentorship, and facilitated

performance evaluations and improvement plans.

Managing Participated in the installation of the Pittsburgh and

Installations Columbus television markets, gaining exposure to project

management, forecasting, and account management.

Early experience with Nielsen Company as Field Representative involving

recruiting and onboarding panel members to participate in the Nielsen

sample. (1987-1995)

[pic] Academic Background [pic]

Bachelor of Science in Electronic Engineering Technology

University of Akron, Akron, Ohio

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