Customer Service Years Experience

Location:

Posted:

September 15, 2010

Sharon K. West

Detroit, MI 48208 abk4l9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Bachelor's degree in Business Administration and an Associates degree in

Finance.

20+ years experience in the financial field, working 11 years in banking

and 11 years in

the Operations area, reconciling one of the largest Suspense accounts in

the department. Gave excellent Customer service and maintained customer

satisfaction.

EXPERIENCE

Ameriprise Financial/H&R Block Financial Advisors

Operations-Dividend Clerk Detroit, MI 08/98-10/09

. Reconciled Suspense accounts

. Paid out dividends and interest daily

. Provided excellent customer service

H&R Block Tax

Tax Preparer Dearborn, MI 01/04-04/04

. Successfully prepared taxes for the public for the 2004 tax season

Allstate Insurance

Data Input Clerk Canton, MI 08/97-08/98

. Worked in the Catastrophic Injury claim division inputting codes for

medical

billing.

Manufacturers Bank

Various Positions Detroit, MI 01/86-01/97

Cash Deposit Processor

. Processed commercial deposits with great accuracy

Bookkeepper

. Processed daily information for the Federal Reserve Bank

Trust Fee Accounting Processor

. Processed payments for Trust Accounts

EDUCATION

Detroit College of Business Dearborn, MI

Bachelors Degree-Business Administration 06/94

Associates Degree-Finance 06/91