Customer Service Manager

Cara Leigh Ibrahim

**** ******* **** ***** ***** 500 #142

Columbus, GA 31904

Mobile: 678-***-****

E mail: *********@*******.***.*** Website: http://www.linkedin.com/pub/cara-ibrahim/5/3a3/40a

EXPER I E NCE

Benefits Specialist R ESOURCE ALL IANCE 05/07 - 10/08

Selected Responsibilities:

• Processed insurance enrollments, changes, terminations with carriers

• Prepared enrollment/term/change reports for clients

• Reconciled monthly invoices

• Maintained benefit files and materials including enrollment kits for each client

• Fielded, logged and followed-up on incoming calls from employees for assistance with

benefit questions

• Prepared and distributed enrollment materials

• Handled group enrollment meetings

• Assisted with COBRA and H IPAA administration

• Acted as liaison between client and carriers

A dministrative Assistant C HARLES W. M I L L ER, P.C. 01/06 - 09/06

Selected Responsibilities:

• Responsible for scheduling client appointments

• Entered and monitored Accounts Payables and Accounts Receivables in QuickBooks

• Assisted attorneys and paralegal in filing, documentation, and office organization

B enefits Administrator CSA Ltd - KUWA I T 07/04 - 09/05

Selected Responsibilities:

• Served as primar y contact for plan vendors and Third Party A dministrators

• Determined the best plan options by working with the Third Party Administrators

• Coordinated transfer of data to external contacts for services, premiums and plan

administration

• Worked effectively to make sure the plans ran smoothly

• Investigated discrepancies and provided information in non-routine situations

• Evaluated and revised internal processes to reduce costs and increase efficiency

• Ensured compliance with applicable government regulations

• Assured timeliness and accuracy of required filings

• Developed long-range objectives regarding benefit programs in conjunction with the

benefits team

• Provided Customer Service, Communication, and Training for employees regarding

available benefits

Claims Auditor A ME R ICAN L I F E ASSURANCE CO MPANY (AF LAC)

07/01 - 04/02

Selected Responsibilities:

• Responsible for processing accident and disability claims based on information

submit ted for review

• Analyzed billings and supportive documentation to determine nature and validity of

claim

• Determined l iability of claim

• Communicated w ith insured providers, agents, arid attorneys regarding claims status

and policy provisions

C laims Consultant T H E HARTFORD: Specialty Risk Services 07/00 -

04/01

Selected Responsibilities:

• Responsible for investigation of lost t ime claims for Workers' Compensation coverage

• Coordinated care for the injured worker by approving and authorizing treatment,

surgery, medications and appointments

• Monitored medical t reatment to determine continued lost time and appropriate t ime

for recovery and return to work

• Communicated w ith employers regarding necessity of facilitating the injured

employee's return to work

E D UCAT IO N

• University of Georgia

o Bachelor of Social Work

SOFTWARE

Word, Excel, Access, Power Point, Outlook, Corporate Systems Software, CASTEN Software,

and Physician's Office Manager Software; MS Access, BAAN, Easy Admin, Deltek,

QuickBooks

Contact this candidate