Sales Manager
Resume:
Edward J. Rodick III
Mentor, OH 44060
**********@*****.***
Objective To utilize my career experience and strong communication skills, in
conjunction with my sound business ethics and customer relationships,
to help grow an established organization.
Qualifications
10+ years experience with Healthcare, Research and Pharmaceutical
market, including customer accounts, products and internal/external
sales process
Courageous support and leadership style resulting in: Win-win gains
for client and company, reversal of lost sales, less time for sales to
be involved with administrative tasks
Strong and effective organizational skills
Customer relationship management
Analytical & conceptual problem solving
Excellent communication and presentation skills
Effective top-talent recruitment processes
Work 1999 - 2009 STERIS Corporation Mentor, OH
Experience Life Sciences Customer Operations Manager
Managed twelve sales coordinators and two contract specialists in
customer operations department responsible for supporting field sales
and conducting inside sales in the Healthcare, Research and
Pharmaceutical markets
Department responsible for sales in excess of $140M annually through
North and Latin America
Met monthly departmental service level targets year-over-year
Managed department budget - approximately $1.2M
Interviewed and recruited qualified candidates into the department, as
well as, developed detailed MBOs for each to help assure a greater
success rate of career advancement
Worked closely with on-site recruiter from Staff Matrix to assure
hiring of qualified candidates
Analyzed department workloads and implemented quality improvements for
best efficiencies
Created and enforced monthly audits in order to maintain compliance
with corporate standards, Sarbanes Oxley, and fulfill revenue
recognition quotas quarterly
Assisted sales with monthly forecasting utilizing pipeline management
systems
Overseen RFQ/bid and contract processing
Developed new order fulfillment process utilizing self-developed
project worksheet and Share Point
Worked closely with A/R, A/P, Project Management, Credit Department,
Collections Department, Traffic Department and Manufacturing to assure
smooth and efficient means of order fulfillment
Created and implemented an enhanced training program for employees
with a focus on continued education throughout employee's tenure
Spearheaded on-line ordering system for the business unit which
resulted in transferring approximately $150K a month revenue from a
manual to automated order management process
Conducted NPS surveys with dealers and distributors globally
m time of initial emergency or transport until being, the monitoring
of vital signs and
Account Manager
Responsible for both large accounts and new business development in
the Northeast U.S. region
Managed a $3.4M territory with an average growth rate of 3%
year-over-year
Consistently achieved monthly sales averages of 120% of target
Focused on strategic department penetration to key customers resulting
in increased profit margins for region
Executed cold-calling tactics to gain new business and recover churn
business within the territory
Increased customer awareness to new product and solution offerings
1992-1999 Tri-County Ambulance
Mentor, OH
Paramedic/EMT
Worked in a fast-paced environment requiring strong decision making
skills
Administered patient care during medical transports/emergencies
Responsible for employee training
Managed crew scheduling, as well as, dispatching crews to emergencies
and transports
Education Associate of Applied Business Degree - Magna Cum Laude, 2007
Lakeland Community College, Kirtland, OH
Bachelor's of Science - Business Management - 2007 to present
Lake Erie College, Painesville, OH - (Graduate Spring 2010)
Computer Skills Oracle 11i Order Management, Oracle E-Business Suite (iPay, iRewards),
Siebel, AS400, Microsoft Office (Word, Excel, Power Point, Access,
Outlook), Share Point, SAS
Awards Phi Theta Kappa International Honor Society for Two Year Applied
Business Degree - 2007
2008 STERIS Corporation President's Award for outstanding achievement
in Customer Focus, Teamwork and Innovation.
References Available upon request
Contact this candidate