Customer Service Sales

OBJECTIVE

To obtain a position working in a fast paced organization where I am

allowed to make a positive contribution to existing environment while

pursuing opportunities to assist in helping the company grow.

PROFILE

* Team player with experience in multiple professional roles.

* Leadership experience in multiple roles.

* Strong organizational and time management skills.

* Exceptional interpersonal communication skills.

* Excellent verbal and written communication skills.

* Self motivated with strong work ethic.

* Dependable, creative, adaptable and thorough.

EDUCATION

Bachelor of Science in Business Administration

May 2007

Saginaw Valley State University, University Center, MI

WORK EXPERIENCE

10/2009 - Present Program Support Officer CHF International,

Silver Spring, MD

Work with several regional teams to provide on-going assistance including

making travel arrangements, arranging for authentication of documents,

organizing meetings and events, keeping meeting notes, and collecting,

filing, and submitting reports to donors. Arrange travel itineraries and

prepare employee expense reports as well as verifying accuracy, and

coordinating with finance to ensure proper payment. Coordinate

departmental meetings. Process purchase orders, travel advances, and other

payment requests. Compose correspondence, memorandums and other documents.

Create statistical reports and spreadsheets, update departmental manuals.

Acting assistant to three different department heads. Correspond and work

directly with Field offices across the world, serve as liaison between

headquarters and field office locations. Assist in orientation of all new

employees. Responsible for the tracking of all agreements and funding for

the organization.

04/2009 - Present Assistant Operations Manager/ LA

Fitness, Silver Spring, MD

Front Desk Staff

Serve as initial point of contact for all member issues. Ensure a pleasant

experience for all members and guests by greeting them and dealing with

their requests in a professional manner. Process member requests, including

cancellations, refunds, upgrades, account freezes, billing discrepancies,

and EFT updates. Provide leadership to manage the continued development

and growth of the facility. Manage employees in three departments,

interview possible new hires, complete new hire paperwork, train new

employees, resolve employee conflicts, create work schedules for each

department, and terminate employees when necessary. Order office supplies,

submit work orders, keep purchase order system up to date. Resolve all club

issues. Troubleshoot any emergencies that may arise.

10/2008 -10/2009 Executive Support Officer CHF International,

Silver Spring, MD

Working directly with the Senior Vice President of the organization

to provide support in daily tasks. Travel coordinator for over 250

employees associated with CHF, including headquarters and field staff, as

well as consultants and volunteer workers. Reconciling monthly American

Express statements for company wide travel. Monitor and assure the correct

allocation of all funds to current programs in more than 23 countries

worldwide. Responsible for the tracking of agreements and contracts with

U.S. federal donor agencies, foreign governmental agencies, private donors,

and foundations. Responsible for the creation of yearly funding reports

that are presented to board members on a quarterly basis. Managed

relations with field offices, donors, board members, and diplomats. Act as

liaison to local hotels to negotiate accommodation rates for CHF

International. Tasked with general office duties, including ordering

supplies, data entry, writing correspondence, scheduling and organizing

meetings, all aspects of meeting setup, preparation of outgoing mailings

and other correspondence, etc.

05/2007 - 10/2008 Marketing/New System Sales

VICOR, Bethesda, MD

Serve as executive assistant to the president and owner of the company.

Responsible for the creation and execution of all new marketing campaigns

during this period. Duties included the arrangement and participation in

meetings and product demonstrations for prospective clients, the creation

of weekly sales and marketing reports for internal distribution, a monthly

company newsletter for existing and potential customers, and more.

Exceptional customer service was insured by monitoring progress of all

phases of the sale process: initial call, first meeting, proposal

presentation and sales closing. The registration and scheduling of client

personnel with the training director and subsequent contacts to insure

client satisfaction with product was also performed, on a regular basis, to

further nurture positive client business relationships.

08/2006 - 05/2007 Customer Service Associate Gander

Mountain, Saginaw, MI

Responsible for merchandising, product organization, and exceptional

customer service; handled customer inquiries; promoted customer

satisfaction; updated inventory and assisted in the set up of new

merchandise displays; Provided exceptional customer service by

demonstrating an extensive knowledge of the products. Also performed as

cashier, and closer-was responsible for reconciling cash drawers at close

each night.

05/2005 - 08/2006 Athletic Department Secretary SVSU,

University Center, MI

Performed typing/computer input utilizing standard office equipment

including: photocopiers, facsimile machines, printers and more. Daily

responsibilities included: filing and maintenance of personnel files and

Standard Operating Procedures for the Ryder Center facility. Performed as

receptionist: answered phones and recorded precise messages for the

resident staff; coordinated appointments and meetings for and between staff

members, and staff with students: handled room use assignment scheduling

for the Ryder facility. Additional duties included: marketing,

registration, logistics for setup and participation in fund raising events

and camps associated with the SVSU athletic department, and the recording

and reporting of the associated financial information.

Seasonal 2003 - 2006 Summer Camp Counselor SVSU,

University Center, MI

Taught basketball techniques to girls aging from 7 to 17; supervised

campers and organized activities; assisted with registration of campers,

setup of camp activities, and scheduling of camp events; sold merchandise

at camp store and concession stand; taught campers important lessons about

teamwork and sportsmanship; worked with campers individually to help

improve their basketball skills.

COMPUTER SKILLS

Excel, PowerPoint, Access, Word, WordPerfect, Sage MAS Accounting Software,

SageCRM, Salesforce, Sharepoint

Certifications

< CPR/AED Certified June 2009

HONORS/AWARDS/ACTIVITIES

< Recipient, SVSU full athletic scholarship Aug. 2003-Graduation

< Member, SVSU Varsity Women's Basketball team Aug. 2003-

Graduation

< Recipient, SVSU All-Academic Team 2004-2007

< Recipient, SVSU Dean's List 2006, 2007

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