Customer Service Manager

Timothy R. Smith

***** ***** **** ****, *******, AL 35739

Home 256-***-**** Cell 256-***-****

E-mail: ************@*****.***

Summary of Professional Qualifications

Accomplished in written and oral communication skills. Comprehensive

knowledge of contract negotiation and compliance as well as organizational

and strategic planning. Effectively review documents such as production

schedules, work orders, staffing tables on personnel, material

requirements, design and engineering changes. Collaborates well with

established personnel vendors and customers to coordinate production and

shipping destinations. Proficiently specialized in production data,

consumption of raw materials, quality control assurance measures,

requisition and maintain inventories. Incorporates Bill of Materials and

schedules into a production plan. Calculate figures for labor and

materials, manufacturing cost, and wages. Accurately and efficiency

control cost of raw materials, production processes, quality control, cost

of goods sold, meeting quality standards, and customer satisfaction.

Efficiently manage business principles involved in strategic planning,

resource allocation, human resources molding, leadership techniques, and

production methods. Proficient in Microsoft Word, Microsoft Excel, and

Microsoft Power Point.

Areas of Expertise:

. Logistics Management . Inventory Control

Processes

. Supply Chain Management . Continuous Process

Improvement

. Distribution Management . Training and Leadership

. MRP Planning System . Kaizen Training

. Staff and Vendor Relations . Lean Manufacturing

Operation

. Master Planner/Scheduler . SAP Planning

. Supervision and Leadership . Advanced Inventory

Management

. Quality Assurance . Diversity Training

. Standard/Procedures Compliances . Strategic Business

Planning

. Customer Service . Equipment Upgrades

. Contract Review and Analysis . Safety Training

and Development

. Procurement Process

Professional Experience:

Steelcase Inc. since 1979 / 29 years of Direct Experience

. Purchasing Manager

. Supervisor

. Customer Service Representative

. Assistant Logistics Manager

. Senior Buyer

. Distribution Manager for Special Materials

. Master Planner/Scheduler

Education:

. Ardmore High School - Ardmore, AL 1967-1979

. Calhoun Community College - Accounting/Business Classes

. National School of Real Estate - 2007 Realtor License

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