Customer Service Administrative Assistant
Resume:
Christina Williams
Fredericksburg, VA 22408
*.***********@*****.***
OBJECTIVE
Management position in operations where over 10 years of experience will add value.
PROFESSIONAL SUMMARY
Residential Counselor I (Part-time) May 2009 – November 2009
Rappahannock Area Community Service Board King George, VA
• Instructs residents in basic independent living skills including: mobility hygiene
and self-care; home maintenance and safety; nutrition and home economics;
social behavior and communication and functional academics; personal banking
and money management,etc.
• Leads residents in social and leisure activities
• Assists residents with physician appointments.
• Dispenses and records resident medications.
• Provides timely and accurate documentation of Individual Service Plans,
telephone contacts, funding requirements, DMH/MR/SAS requirements, and
other information to meet program, agency licensing and Medicaid billing
requirements.
Resident Supervisor August 2004 - Present
Rappahannock Juvenile Detention Center Stafford, VA
•Supervise resident conduct.
•Implement resident programs.
•Complete reports, paperwork, and review documentations.
•Distribute and maintain control of medications.
•Manage professional visits by attorneys, probation officers, and clergy.
•Supervise parent visitations.
•Direct intake processing for newly assigned residents.
•Train newly assigned staff personnel.
Resident Advisor March 2005 - July 2006
Chaplin Youth Center Stafford, VA
•Responsible for extensive supervision of residents and household routines.
•Provide crisis intervention and appropriate follow up.
•Maintain appropriate discipline and document daily behaviors.
•Develop improvement plans with parents and probation officers.
Correctional Officer September 2003 – April 2004
Coffeewood Correctional Center Culpeper, VA
•Supervise and maintain security and control inmate conduct.
•Transport inmates to doctor appointments and court appearances.
•Monitor visitation activities.
Administrative Assistant (Part-time) January 2003 - June 2003
Brooks Funeral Home Port Royal, VA
•Verified insurance coverage.
•Arranged for the proper release of remains and prepared death certificates.
•Updated website and handled all billing, supervised all office operations.
Communications Operator (Part-time) January 2003 - June 2003
King George Sheriff’s Department King George, VA
•Answer administrative telephone lines and emergency 911 calls.
•Provide communication support and coordination to all public safety and support
agencies.
Customer Service Representative April 2000 – September 2002
Cherrydale Harmon Auto Glass Fredericksburg, VA
•Schedule appointments and invoiced customer orders.
•Verify insurance information and handle end of day processing.
Receptionist/Appointment Clerk July 1999 - April 2000
Wilson Trucking Newington, VA
•Greet customers and assisted applicants.
•Prepare delivery appointments and track the deliveries
Verification Agent September 1997 – July 1999
Education Credit Services Fredericksburg, VA
•Verify student loan accounts.
•Establish suitable repayment of delinquent student loan accounts.
Medical Secretary January1996 – September 1997
MedShares Home Care Richmond, VA
•Coordinate active and discharged patient charts.
•Perform mailroom and supply room duties
SUMMARY OF QUALIFICATIONS
THEROPS; Residential Competence Curriculum; Handle with Care
Certified; CPR, First Aid, and Advanced Early Life Support
Certified; Physical Restraint Techniques
Resident Direct Care Certification
Diversity and Ethics Certification
Annual Leadership Training (16-hours)
Department of Criminal Justice Services; certified in armed and unarmed security
Graduate; Virginia Corrections Officer Academy.
Certified; OC (capsicum, pepper) Spray, CS (tear) gas
Certified expert; Ultron II (stun gun), the 12 gauge shotgun, and RA15 automatic rifle
Certified; Medication Aid
Proficient; Microsoft Office Suite and QuickBooks Pro
Certified; Suicide Intervention
Associate Degree pending; Rappahannock Community College
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