Customer Service Manager

To Whom It May Concern:

I am a highly capable professional seeking an employment opportunity in the clerical or

management field. I have enclosed my resume for your consideration.

Highly capable at applying myself to a wide variety of responsibilities, I know I would be

an ideal candidate for your consideration. I am a talented, professional person who pays

close attention to detail, and adapts to surrounds easily. I take pride in my work and I

am seeking a challenging position which utilizes my management and administrative

skills.

Sincerely,

La’Fonda Lucas

La’Fonda Lucas

1434 Aaron Circle

Florence, SC 29501

843-***-****(c) 843-***-****(c)

abk4ig@r.postjobfree.com

Objective:

I would like a challenging position with a growing company in the Administrative field that will

allow me to use my managerial, secretarial, customer service, and team work skills.

Experience:

Assurant Properties (Manpower) Florence, SC 29501

Hazard Insurance Processor /Open Items May 18, 2009-December 15, 2009

• My job required me to call numerous insurance companies and agencies to

obtain homeowners insurance renewal information to pay the premiums and update

any information necessary.

• Faxing information to companies and receiving faxes to update

homeowner’s policies also in the job description.

BlueCross BlueShield of SC Florence, SC 29501

CA III December 17, 2007- March 2009

• I was hired on permanently with the company after 6 months with an initial

temporary agency.

• My job consist of answering physicians and military civilian phone calls

about medical information, answer correspondences from doctors and patients, and

process medical claims.

• I maintained am evaluation percentage of 100 or more each evaluation

period.

Jackson Hewitt Tax Service Florence, SC 29501

Processing/ Call Center Manager December 15, 2004–March 2007

• My initial job description was to process income tax returns to the IRS and

answer phones for the company in the call center. I made and received from fifty to

seventy inbound and outbound calls a day. I then was promoted to Processing/ Call

Center Manager.

• I contributed to companies growing success by recruiting new employees,

and managing a sufficient call center for the Pee Dee . I communicated and help

problem solving with the companies other store locations.

• During the off seasons, my focus was all but not limited to secretarial and

administrative duties such as coping, filing, scheduling, receiving and posting

payments, data entry, and preparing income tax returns.

Movie Gallery Florence, SC 29501

Shift Leader February 28, 2004 to December 15, 2004

• A customer service representative position was initially offered to me. After the trial

periods of the company, I was promoted to Shift Manager of the video store.

I manage form five to ten employees during any shift. My duties also included making

•

bank deposits, preparing cash tills, cleaning, and customer service.

Fleet Mortgage Corporation Florence, SC 29501

Mortgage Loan Auditor October 1, 2000 to January 14, 2001

• I audited FHA, VA, and HUD mortgage loans. I had to meet a quota which increased

weekly. The loans and corrections were then keyed onto a system.

Education:

Columbia Jr. College Columbia, SC 29210

Paralegal Studies 2001

Jackson Hewitt’s Income Tax Course Florence, SC 29501

Certified Tax Preparer

Darlington High School Darlington, SC 29532

Diploma 2000

Reference:

Deborah Dunham Darlington, SC 29532 CNA 843-***-****

Latrice Dixon Dillon, SC Former associate 843-***-****

Sara Rennecker Florence, SC 29501 PCTR Manager 843-***-****

Contact this candidate