Customer Service Assistant

James E. Whitfield

***** ****** ****** **, **** F

Blaine, Minnesota 55449

Phone: 763-***-****

E-mail: ***************@*******.***

Objectives

Seeking a position that offers challenges and opportunities for growth. I am a

problem solver who readily adapts to change, works independently and as a team

player who exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality. Willing to learn, adapt and be challenged.

Education

Legal Assistant/Paralegal Studies Diploma, Emmaus, PA.

Liberal Arts, University of Wisconsin - Stevens Point, Stevens Point, WI.

Small Business Management Diploma, Rasmussen Business College, St. Paul, MN

General Office Skills Certificate, Sawyer School of Business, Minneapolis, MN.,

Experience

Express Employment Professionals (Part-time)

March, 2006 to Present

8500 Edinbrook Parkway

Brooklyn Park, Minnesota 55443

Denise Dean

Customer service, greeter, product demonstrations and display setups using

planograms

DWI RIDE HOME OF MN, INC.,

August, 2007 - Oct. 2009

10091 Dogwood Street NW #110

Coon Rapids, Minnesota 55448

Scott Judd, Founder

Office Assistant

Office Assistant ensuring that intoxicated drivers arrived home safely with their

vehicles. Also, have Customer Service experience. Promoted to Office Manager,

restructured and revised all Office Documents, Co-authored Employee Handbook,

Policy & Procedure Manual, Driver's Training Manual. Interviewed potential

employees and conducted background checks. Developed and maintained contacts with

the MN. Senate, U.S. Senate, established contacts with various law enforcement

agencies, maintained Media contacts (Channels 4, 5, 9, 11, 12 and 45). Contacted

potential sponsors.

Rosedale Chevrolet, Inc.

September, 2005 to Jan. 2006

2845 Hwy 35W North

Roseville, Minnesota 55113

Julie Hanson, Fixed Ops Mgr.

Customer Service/Parts Runner

Transported customers home or to work after dropping their vehicles off for

service. Provided excellent Customer Service. Washed and detailed autos. Also,

served as a Parts Runner for the Parts Department. Handled Cash Payments and

Invoices.

U.S. Army Corps of Engineers

Enlisted E-2

Honorable Discharge

Skills

Microsoft Office Product line - XP, 2000, 2003 & 2007 (Word, Excel, Access,

Outlook, and Powerpoint)

Typing 35 - 40 wpm

4500kph 10-Key

Data entry

Alpha numeric filing

Excellent communication skills, written and oral

Basic computer knowledge of Microsoft Operating Systems

Good problem solving skills

People oriented, organized and dedicated. A resourceful asset to any organization

seeking a professional, reliable and flexible employee. Works well when placed in

a position of responsibility utilizing initiative and accountability. Can always be

depended upon as a team player as well as work alone.

Contact this candidate