Administrative Assistant Customer Service

Angela Anderson

**** **** ** #* ( Fairfield, OH *5014

Mobile: 513-***-****

***********@*****.**.***

Profile

To contribute your firm's success, by leveraging my strong background

in organization, exceptional customer service, teamwork and

collaboration, and my own drive for excellence

Professional Development

Microsoft Office Specialist (MOS), 2003,2007

Diversity Training

Electronic Presentations for Business Professionals

International-Administrative Professionals Seminars

Professional Office Procedures

Disaster Recovery

Banking 101

Who Matters Most

Credit where Credit is due

Time Management Seminar

Information Security Awareness

Office Skills

Key Office Management Records Management Desk Reception

Skills: Travel Coordination

Executive Support Reporting Database Administration

Event Management Test Director

Calendaring

Computer MS Word MS Access

Skills: MS Excel Compass

MS PowerPoint Sharepoint

MS Outlook MS Live Meeting

Experience

Fifth Third Bank - Cincinnati, OH Senior IT Administrative Assistant

2008 - Present

Provide administrative support to executive management and department,

which includes clerical, receptionist, event management, travel

coordination and project-based work

Communicate with multiple departments to plan meetings and establish

strong relationships to gain support and effectively achieve results

Provide timely and knowledgeable responses to information requests

Coordinate and prepare presentations for Executive Management

Prepare bi-weekly reports for Executive Management

Prepare welcome packets and perform onboarding procedures for new

employees and consultants

Responsible for planning quarterly meetings for 100+ employees

co-located between Cincinnati and Grand Rapids: Coordinated

communication using MS LiveMeeting, worked with direct report managers

to create agenda and presentation

Communicate with all employees regarding organizational changes,

promotions, and miscellaneous departmental announcements

Maintain hourly consultants time tracking for financial reporting

Create monthly reports of Safe Deposit Box usage and income

Maintain and update Banking Center/BankMart hours on behalf of the Line

of Business

Create and manage the department Intranet home page

Coordinate the annual Employee Engagement Picnic for 100+ employees:

secured location and catering, managed budget, planned activities and

menu, and facilitated parking and raffle items

Plan and manage Employee Activity Team and fundraising events, and

organize monthly team activities

Fifth Third Bank - Cincinnati, OH Senior IT

Administrative Assistant

2007 - 2008

Provided management support by remaining aware of departmental goals,

provided ongoing communication, and organizing priorities to meet

deadlines

Facilitated and managed travel and expense reports for managers

Audited various items within the department for cost-effectiveness

Developed the ATM software deployment schedule for 1000+ locations

Performed Safe Box Pricing data entry

Fifth Third Bank - Cincinnati, OH Administrative Assistant

2004 - 2007

Provided administrative support to manager and department, which

included clerical, receptionist, and project-based work

Coordinated the department relocation

Assisted in facilitation and maintenance of vendor invoicing, statements

of work, master service agreements, and contracts for the department

Created and maintain numerous presentations on behalf of management

Scheduled and coordinated meetings, interviews, appointments, events for

management, including travel and lodging arrangements

Fifth Third Bank - Cincinnati, OH IT Communications Billing

Specialist

1999 - 2004

Worked with Cincinnati Bell to move from a paper billing system to an

electronic system

Liaised between telecommunication vendors and Bank usage

Prepared and maintained reports on telecommunication usage and worked

with vendors to resolve billing discrepancies

Designated as building manager to oversee building maintenance

Worked with multiple vendors and management to activate split-billing

for blackberry phones within the Bank

Dr. Silverman & Silverman - Cinti, Billing Clerk and Receptionist

OH

1996 - 1999

Supported patients and dental providers in all administrative duties

Provided submissions and documentation of claims to insurance providers

Assisted associates and supervisors in identifying and resolving

problems

Monitored and processed monthly billing and receivables for collection

purposes

Made daily cash deposits

Community Activities

IT Retail & Consumer Activity Committee

Food Drives

E.A.T. - Employee Activities Team

Fine Arts Funds

One Way Farm

Fifth Third Annual Joy Drive

United Way

IT Annual Epilepsy

Ronald McDonald House

Safety Warden-On site Safety Captain

References will be furnished upon request

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