Customer Service Manager
Resume:
Michael J. Nowinsky
Kronenwetter, WI 54455
715-***-**** Home 715-***-**** Cell
**********@*****.***
STRENGTHS
_ Self-motivated, self-managed and utilizes initiative
_ Strong customer service skills in a diversified market
_ Skilled in working with all levels of an organization
_ Deadline oriented
_ Personnel management experience of diverse staff
_ Excellent written and oral communication skills
_ Managed multi-million dollar budgets
PROFESSIONAL EXPERIENCE
New Core Banking Systems/RDSI Banking Systems - Birmingham, AL & Defiance,
OH
Senior Applications Specialist (October 2007 - Present)
. Worked with Development Group and Customers to design and implement a
customer-focused product.
. Responsible for coordinating and performing all internal training for
the New Core application and platform products.
. Worked with Financial Institution management to organize and perform
core banking application and platform training for all employees.
. Responsible for the core system configuration to include parameters,
tables, and files that meet end user specifications.
. Created core system customer product documentation and internal
installation documentation.
. Responsible for core product support and research of system issues.
. Experience using the Jack Henry and Fiserv ITI applications.
Total Tool Supply Inc. - Wausau, WI
Branch Operations Manager (October 2006 - October 2007)
. Involved with senior management to ensure branch has proper
inventories to support our base and sales force.
. Managed staff of 6 employees. Duties included: performing day to day
operations updates for management, coordinating all warehouse and
delivery functions, cycle counting of inventory, customer service
functions, invoicing of all branch orders, and coordinating sales
training opportunities.
. Coordinated yearly branch event to showcase vendors and product lines.
. Responsible for the hiring and firing of department staff.
. Active in Evergreen Marketing Association training program to enhance
the knowledge base of our branch on the products and services we
offer.
Fred Mueller Automotive ~ Schofield, WI
Service Director (January 2003 - October 2006)
Service Advisor (October 2002 - January 2003
. Coordinated strategic planning with senior management to strengthen
their current business model and develop new business markets for
the service department.
. Managed staff of 20 employees. Duties included: performing day to
day operations updates for management and employees, developing
education plans for employees to achieve company, as well as,
industry certification, performing bi-weekly payroll function for
department members, responsible for the hiring and firing of
department staff.
. Responsible for department forecasting, budgeting, fleet
management, maintenance of shop rates and service pricing.
. Led diverse group of dealership personnel on a focused mission of
raising the customer satisfaction index for the dealership.
. Active in mentorship program to develop the talents of new
technicians in the automotive industry.
. Active in the Wisconsin Automotive & Truck Education Association
and hosted yearly Career Awareness Workshop for all area high
schools.
Wausau Financial Systems ~ Mosinee, WI
Product Manager (September 1999 - October 2002)
. Provided global ownership and leadership of product line to benefit
the corporation, customers, employees and business partners. Included
owning the product line from the product's inception through
termination.
. Developed plans which covered strategic, tactical and project
objectives.
. Pro-active in the design and implementation of a product to ensure the
product is customer-focused and differentiated from competitors.
. Made certain products were customer-focused with competitively
featured solutions.
. Researched and identified unsolved customer wants.
. Reviewed and revised pricing to maintain the corporate revenue and
margin objectives, remain competitive, achieve market acceptance, and
cover departmental costs.
. Studied products, markets, competitors and customers.
. Recruited and coordinated project teams.
. Supported the product rollout that included employees, business
partners, customers, industry events and other opportunities to make
the products successful.
Wausau Financial Systems ~ Mosinee, WI
Implementation Specialist (January 1997 - September 1999)
. Responsible for configuring, testing and implementing our item
processing software solutions.
EDUCATION
Winona State University - Winona, MN - 1996
Major: Bachelor of Science - Finance - Banking Emphasis
Minors: Business Administration, Economics
CONTINUING EDUCATION
University Of Wisconsin - Madison, School of Business
. Project Teams
. Product Management
. Marketing Concepts for Managers
. New Product Development
COMMUNITY INVOLVEMENT
. Junior Achievement Volunteer - Newman Catholic Schools @ St. Mark's
. Girls Scouts Troop 7053, Volunteer
. Pheasants Forever Upland Chapter Member
REFERENCES
Available Upon Request
Contact this candidate