Customer Service Manager
Resume:
Lila Regan
***** ********, ****** *****, ******** 48225
abk4dc@r.postjobfree.com
SUMMARY
A hard- working, dependable, multi-task individual, who has a highly
effective professional knowledge of accounting and payroll, including
experience in accounts receivable, accounts payable, and payroll. Possess
a working knowledge of manual and computerized operating systems.
EXPERIENCE
. Processing bank reconciliation's, including identifying and correcting
general ledger errors, as well as making daily bank deposits.
. Prepare accurate statements for all direct-billed clients within 48
hours of departure.
. Implement sound credit procedures and monitor adherence.
. Effectively manage accounts receivable in order to maximize cash flow.
. Identify billing discrepancies and post corrections as necessary.
. Post and apply payments on account.
. Reconcile and balance accounts receivable, advance deposit and guest
ledger folios to the general ledger.
. Facilitate customer requests for information and provide necessary
documentation.
. Process all payroll information, including, new hires, terminations,
compensation increases, employee information changes, calculation of
hours worked, and wage assignments.
. Audit and post daily revenue figures to accounts in the general ledger
along with appropriate journal entries.
. Administrative reporting.
COMPUTER
. Operational administration of software for computerized systems
including, HIS-Hotel Information Systems, Kronos Timekeeper, ADP-HR
Partner, ADP Pay Expert, NCR Systems, ECI Payroll, and
Elite/Enterprise System.
. Develop customized administrative reports utilizing Microsoft Word and
Excel.
WORK HISTORY
. 09/2001 - 04/2010 Payroll Specialist/Bookkeeper - Kitch Drutchas -
Detroit, MI
. 10/2000 - 09/2001 Payroll/Accounting - Greektown Casino - Detroit, MI
. 10/1995 - 10/2000 Accounting/Customer Service - Marriot Courtyard -
Detroit, MI
. 07/1985 - 10/1995 Paymaster/Credit Manager - Omni International -
Detroit, MI
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