Human Resources Training
Resume:
Kenneth E. Strong, Jr.
Phone: 614-***-****
Upper Arlington, Ohio 43220 Cell
Phone: 614-***-****
E-
Mail:*************@******.***
Key Skills
Analyzing complex problems and creating effective solutions. Excellent
fiscal management, organizational and interpersonal skills. Leading by
example while developing exceptional teams. Influencing and negotiating
win/win solutions. Analyzing and evaluating technical/building
specifications. Recruiting, training and mentoring employees.
Summary
Twenty plus years of senior management experience in diverse operations.
Successfully directed the creation of a state of the art Wellness Center,
Corporate Education Center, Information Technology Department, Certified
Home Health Agency and Human Resources Department. Directly responsible for
developing and monitoring a 20.5 million dollar budget, consistently
operating within two percent of budget. Supervised 11 department managers
who oversaw 300 employees. Initiated long range strategic planning, team
leadership concept, employee training, benefits, recognition and rewards
program and performance based compensation. Demonstrated strong financial
leadership and a record of consistently low employee turnover.
Experience
Executive Director
9/2008 to Present:
Marietta Continuing Care Retirement Community d/b/a Glenwood
Marietta, Ohio
Glenwood, a not-for-profit continuing care retirement community, affiliated
with Marietta Memorial Hospital. Situated on 70 acres, it consists of 9
private cottage homes, 48 assisted living units and 67 independent living
apartments. Its first ten years of operation were disappointing. After
initial assessment of the facility I established these goals: Improve
facility-wide communication, create new sources of revenue, increase
occupancy, design a respectful employee environment, improve clinical
services, develop proper records management, change the facility's
reputation in the community.
Instituted multimedia marketing, including
www.mariettaretirementcommunities.com, www.youtube.com/mariettaretirement, articles, videos and pod casts. Improved facility-wide communication with
weekly status meetings with department managers, created a process
improvement team to identify areas needing improvement. Designed department
specific training programs, improved clinical services, established work
order purchase system, updated employee handbook and resident guide,
instituted a series of three progressively explicit collection letters to
reduce aged accounts receivable, developed proper records management
system, instituted on time performance reviews, increased trust and
confidence of residents and staff, held regular meetings with all
residents, wrote a resident bi-weekly newsletter, a monthly column on
senior issues in the local newspaper and became active in the mid-Ohio
Valley community to correct the misconception of facility's identity.
Page 2 of 5
Leadership Development Specialist
2/2007 to 8/2007 City of Virginia Beach
Virginia Beach, VA
Responsible for developing practical training programs for city supervisors
and department managers. Designed and
organized city-wide leadership week program for new supervisors and
instructed a variety of the course modules.
Conducted research of other regional leadership programs. Served as
consultant to other city department directors relating to leadership
programs and training needs.
Universe Design
9/2005 to Present
Multi Media Marketing for Healthcare Organizations
And Small Businesses
Worked on contract assignment to create, write, film and produce marketing
messages for a variety of web-based businesses including retirement
communities. Went on site to client's locations to create copy, video,
record and edit final product and distribute through CDs, pod casts, web-
based video and audio.
Director of Operations
9/1987 to 8/2005: Living Care Villages of Massachusetts, Inc. (dba North
Hill)
Needham, MA
Full responsibility for all aspects of day-to-day operations of not-for-
profit Continuing Care Retirement Community on 59 acres of managed grounds
with 322 independent living apartments and Skilled Nursing Facility.
Increased SNF beds from 60 to 72 (now generates $4.9 million in revenue
annually and has had nine consecutive perfect Department of Public Health
and Life Safety surveys), Certified Home Health Agency (now generates
$500,000 revenue annually, serves approximately 200 independent Residents
and has had five consecutive perfect Department of Public Health surveys).
Developed and administered a $20.5 million budget (consistently operating
within two percent of budget) and investments of $60,000,000. Initiated,
implemented and supervised programs to select, orient, train, promote and
retain 300 staff members. Interacted closely with Board of Trustees and
their committees.
Administrator
1979 to 1987: Brooklawn Nursing Home, Inc.
New Bedford, MA
Responsible for all activities and departments of this family owned 120-bed
Skilled Nursing Facility subject to Department of Public Health and JACHO
regulations, ensured the provision of proper health care services.
Organized, directed and controlled a $2,400,000 budget and managed 96 staff
members. Reduced employee turnover from 63 percent to four percent.
1977 to 1979: United States Army, Medical Service Corp.
Medical Logistics Officer
Directed the logistics and maintenance program of a 200-bed combat support
hospital. Managed supply and
service branch, motor pool, generator section and food service branch.
Served as budget officer, property book officer, mess office unit fund
custodian, materiel readiness officer, billeting officer and mobilization
officer, advance party leader for all deployments.
Page 3 of 5
Selected Professional Achievements:
Operations:
. Developed Information Technology, Human Resources Departments,
Medicare Certified Home Health Agency, Corporate Education Center and
Wellness Center.
. Directed the development of North Hill's Intranet to centralize daily
communications throughout the facility in all departments.
. Resolved a critical labor shortage of nurse aides and housekeeping
staff in Massachusetts by holding job fairs in Rhode Island. Recruited
14 employees, providing transportation to and from the job in facility
vans for two and one-half years. Notified all participants six months
in advance when transportation was discontinued; lost one employee,
all others formed car pools and remained on staff.
. Designed a comprehensive policy and procedure manual indexed to
Massachusetts' rules and regulations for long-term care facilities and
cross-referenced with the Federal Register, Continuing Care
Accreditation Commission and Joint Accreditation Commission for Health
Care Organizations requirements.
. Received the City's Class Act Award for revitalizing a dormant city
employee-training program by utilizing practical application, case
studies and team building techniques that resulted in active
participation by attendees.
. Awarded the Army Achievement Medal.
Fiscal:
. Created a training program, "How to Win Unemployment Hearings," for
department managers and supervisors saving $225,000 in unemployment
claims over a 5-year period and winning 80% of unemployment hearings.
. Eliminated nursing agency expense, saving approximately $250,000
annually, by utilizing direct mail and multimedia advertising and
eliminating agency staff for seven years.
. Converted a traditional annual performance evaluation process to a
merit based pay for performance system, without increasing the usual
overall expense of wage increases, established recognition and reward
programs and benefits that contributed to significant reduction in
turnover to five percent annually.
. Made safety a high priority and tied employee injuries and lost
workdays to the performance review. Reduced the Worker's Compensation
insurance premium (the modification factor went from six to less than
one) and switched to a dividend program that returns $35,000 to
$60,000 annually.
Training:
. Established the North Hill Academy, a corporate education center.
Developed leadership training programs for all managers and
supervisors and utilized Internet, Intranet, DVD and CD ROM resources
to train, educate and develop 300 employees each year using adult
learning principles.
. Authored a practical guide to solving daily management problems as
part of a development program for supervisors.
. Taught as Adjunct Professor at Stonehill College, Center for Community
and Professional Education,
N. Easton, MA.
. Served as preceptor for aspiring Health Care Administrators for
Georgetown University and Johnson and Wales University's Hospitality
College.
Long Range Strategic Planning:
. Created a Long Range Strategic Plan utilizing TQM Principles; of 29
strategic initiatives, 24 were completed.
Page 4 of 5
New Construction;
. Developed the Financial Statements, completed preliminary market
studies, reviewed architectural designs, drafted a scope and service
definition and general management services for a $3,000,000 Skilled
Nursing Facility addition and $8,000,000 Wellness Center, Caf
Education Center addition and renovation
of existing space to provide expanded amenities. Served as owner's
representative for all construction projects.
Community Relations:
. Served as a Trustee of the Needham Children's Museum.
. Made presentations to a variety of publics and organizations about
North Hill.
. Encouraged community service groups to utilize our education center
and auditorium for a modest fee.
. North Hill became the single largest sponsor of the Needham Community
Council's annual holiday gift drive for the needy through resident and
staff contributions.
. Volunteered for the Special Olympics in the Fall River Area.
. Made a video, "Holiday Wishes" for the 443rd Civil Affairs Battalion.
. Member, Marietta, Ohio Rotary International, Co-Chair Literacy
Committee
. Member, Marietta, Ohio Chamber of Commerce, Ambassador and Operations
Chair
Education:
. 2000 New England Institute of Technology, Warwick, RI, Video
Production 300 hour course
. 1996 Johnson & Wales University, Providence, RI, Diploma, Magna Cum
Laude, Culinary Arts
. 1983 Salve Regina College, Newport, RI, MSA Health Services
Administration
. 1977 Providence College, Providence, RI, BS Health Services
Administration
Professional Certifications:
. AAHSA Certified Retirement Housing Professional
. Continuing Care Accreditation Commission Evaluator
. Nursing Home Administrator, Massachusetts License #1161
. Langevin Learning Services Certified Master Trainer
. Langevin Learning Services Certified Instructional Designer/Developer
. Walden University Certified Online Instructor
Computer Skills:
. Microsoft Office Acrobat
. Photoshop Power Point
Developed my computer skills to both write a number of online courses and
produce a number of training videos and audio recordings, some of which
are:
Online Courses: "Save Your Precious Time, Take An Online Course" and
"Solve Your Most Urgent Problem, Hire A Great Person," co-authored with
John DiCicco, Ph.D.
Training Videos: "Fire Safety" and "Good and Bad Communication."
Audio Recordings: "How To Win Unemployment Hearings" and
"Motivation."
Page
5 of 5
Recently Published:
Books: Leadership Is A Choice, Kenneth E. Strong, Jr. and John
DiCicco, Ph.D., Tate Publishing, 2010
How To Select A Great Nursing Home, Kenneth E. Strong, Jr., Tate
Publishing, 2008
Newspaper:
Monthly column focusing on senior life style issues, Marietta
Register
Professional Presentations:
. Assessing the Geriatric Patient Medically and Financially, UHF
Purchasing Group, March 31, 2004
. How To Take An Online Course, The 8Th Annual Conference of the
Northern New England Association of Homes and Services for the Aging,
North Conway, New Hampshire, January 10, 2002
. From Notebook to E-book: The Coming of Age of Continuing Education,
The 7th Annual Conference of the Northern New England Association of
Homes and Services for the Aging, Portland, Maine, January 12, 2001
. The Power of Wellness Case Study: The Programming and Design of a CCRC
Wellness Center, AAHSA's 39th Annual Meeting and Exposition, Miami,
Florida, October 24, 2000
. Food borne Illness Is Everyone's Business, Northern New England
Association of Homes and Services for the Aging, 6th Annual
Conference, Sunday River, Maine, January 14, 2000
. Contributing Editor, American Dietary Association's Steps to Success
for Consultant Dietitians, 1998
. What's Happening to my Food Cost? The 11th Annual New England Not for
Profit Providers of Homes and Services for the Aging Conference, June
4, 1998
Contact this candidate