Manager Customer Service

Hannah Diaz

**** ****** ****** ******, ******** Springs, CO 80951

254-***-**** ******@*****.**

Objective

Position in Customer Service/ Office Administration

Abilities

• Five years of Costumer Service

• Excellent written and verbal communication skills, with an eye for detail

• Productive and at ease in a high stress or hectic environment

• Punctual, self starting, and dependable

• Always friendly, positive and able to make people feel comfortable and welcome

• Proficient in Microsoft Office and familiar with complex phone systems

Experience

Regency Fairbanks Hotel, Fairbanks, AK

Front Office Manager 2009-2010

Was responsible for all duties of the front desk operation including: Hiring, staff training, inter-

department communications, staff scheduling, group bookings and travel agent bookings. In

charge of all reservations.

Received and imputed manifests for hundreds of tour guests per week. Worked with tour

companies to assure a great experience for each individual guest

Handled all problems or complaints and made sure they were followed up on to guarantee guests

satisfaction.

Did some billing and generally assisted the General Manager.

• Frequently left in charge of the hotel.

• Always completed work by deadlines

• General Manager will provide reference.

Pikes Waterfront Lodge, Fairbanks, AK

Receptionist 2006-2009

Answered phones. Made reservations. Sorted incoming mail and screened phone calls. Checked

guests in and out. Answered written requests for information. Supervised two drivers and several

bell staff. Trained employees for front desk. . Communicated between guests and all hotel

departments to ensure complete customer satisfaction. Was manager on duty in the evenings.

• Complemented by the owner and the management many times for excellent customer

service skills

• Cited by the owner for working well under pressure and maintaining a professional and

friendly demeanor at all times

• Received many positive comment cards from guests for good customer service

• Manager will provide good reference

Precision applications, Fairbanks AK

Painter assistant 2005-2006

Helped on construction site. General cleaning and prepping. Painting. Sanding.

Taco Bell, College Road, Fairbanks AK

Cross trained for all positions 2005-2005

Ran cash register, took orders in drive thru, prepared food and did inventory work. Completed

and recorded routine health and safety checks. Trained employees.

• Was left in charge of the restaurant frequently

• Received Costumer Service Award from the district manager

Education

General Studies at the University of Alaska Fairbanks 2005 – 06

• Maintained a 4.0 average for both semesters and was on the Chancellors list.

• Attained sophomore standing.

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