Customer Service Manager
Resume:
Ken Barker
**** * ***. *****, ***********, MN ***19
rd
**********@***.***
Objective
Motivated and focused IT student at PC Pro Schools with experience in Customer Service and Production
Management; Seeking a challenging position that will utilize my core strengths, diverse skills and provide
the opportunity to take on new challenges.
Summary of Technical Skills and Qualifications
Setting up and troubleshooting hardware devices and drivers
Troubleshoot internet connectivity
Configuring Microsoft Office applications and resolving usability issues
Performing and troubleshooting an installation or upgrade of Windows XP
Setting up and supporting Microsoft Outlook, Outlook Express, and Internet Explorer
Supporting users and troubleshooting desktop applications on a Windows XP operating system
Ability to troubleshoot hardware and software problems with Windows XP
Effective use of analytical and problem solving skills to achieve results
Certifications
MCP (Microsoft Certified Professional)
MCDST (Microsoft Certified Desktop Support Technician)
SDP (Service Desk Professional)
Actively Pursuing:
MCTS - AD (Microsoft Certified Technology Specialist – Active directory)
MCTS - NIC (Microsoft Certified Technology Specialist – Network Infrastructure Configuration)
MCITP (Microsoft Certified Information Technology Professional - Server 2008 Administrator)
Education
PC ProSchools, Inc. – Microsoft IT Training Academy – Hopkins, MN
Course Overview Anticipated Graduation October 2010
Intro to XP and Hardware Overview
Applications: Word, Excel, Outlook and Advanced Outlook
Installing, Configuring, and Administering Microsoft Windows XP Professional
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating
System
Service Desk Professional
Windows 7
Windows Server 2008 Active Directory, Configuration
Windows Server 2008 Network Infrastructure, Configuration
Windows Server 2008, Server Administrator
Previous Work Experience
Lutz Co. April 2010 – Present
• Cut foam to specific designs and coat the parts with a stucco based material
LPG & NH3 May 2009 – December 2009
Road Crew
• Responsible for making 2011 updates on outdated propane plants and also installing new plants
and plant systems
• Took out old valves and installed new ones and rerouted new pipe to specifications utilizing pipe
wrenches, pipe threaders, welders, saws alls and grinders
Glacier Construction March 2008 – April 2009
Production Manager
• In charge of getting materials ordered from Suppliers, coordinate time/location with homeowners
• Schedule with the subcontractors as to when to start the jobs
• Oversaw that jobs ran smoothly
• Scheduled appointments with the City Inspectors to meet at the job site and make sure building is
to code
• Worked very closely with salesmen, suppliers and subcontractors
Andiken Exteriors January 2005 – March 2008
Co-owner and Co-Founder
• Responsible for on-hand inventory, bidding, job scheduling
• Ordered materials and material application and design
• Made sure that projects met deadlines in accordance with State and local building codes
New Design Exteriors
Crew Leader June 2004 - November 2005
• Directed and trained personnel on projects at job sites, managed progression of projects and
managed worksite preparation and tear-down
• Acted as liaison to project superintendent
Cutter July 2002 - June 2004
• Responsible for worksite preparation and tear down, organizing materials and cutting materials to
crew leaders specifications
Contact this candidate