Customer Service Project Manager

(c) 314-***-****

(h) 636-***-****

abk49g@r.postjobfree.com Byron Jefferson

Professional Computer savvy professional dedicated to detail,

Profile productivity and creativity to achieve established

goals and success in diverse atmospheres.

Core areas of expertise encompass:

Management/Supervision

Leadership/Team Building

Superior Customer Service

Inventory Management

Quality Control

Training & Development

Strategic Problem Solving

Sales & Marketing

Experience 12/2006-Present Equilibrium Media Group

St Louis, MO

Owner/Operator

Create innovative and fresh Marketing, PR and

Interactive Media to promote growth and visibility for

small-medium size business

Freelance original creative fiction and nonfiction for

trade publication

11/2008-08/2009 The Bleeding Deacon Public House

St Louis, MO

General Manager

Oversaw sales growth of 10% or better for 6

consecutive months

Managed the daily operations, including staffing,

payroll, A/R, A/P, while exhibiting proficiency with

MS Office suite

Supervised design and implementation of marketing and

PR materials

Initiated the development of operational protocols and

procedures

04/2004-12/2006 Cafe Balaban St Louis, MO

Bartender

Promoted from bus boy to bartender in six months

Responsible for inventory, stocking, and sanitation of

bar

Delivered exceptional customer service in high volume

setting

Acted as shift supervisor in absence of management

03/2002-05/2003 Kirkwood Mitsubishi Kirkwood, MO

Sales Consultant/Administrative Assistant

Demonstrated superior product knowledge in new car

sales process

Ordered and managed new vehicle inventory, employee

scheduling

Acted as secondary F&I Manager

Designed and delivered financial reports for the

dealer network corporate offices

04/2000-10/2007 T.A.B. Company, Inc

St Louis, MO

Project Manager/Consultant

Designed, developed and maintained corporate website

Utilized Internet and MS Office suite to organize and

research new business development to promote company

visibility

Implemented programs to expand video production

service

Education 08/1997-05/2001 Webster University St Louis, MO

B.A., Media Communications

Recognized with Media Communications Departmental

Honors

Interests

Writing, theater, film, anthropology, history and

philosophy

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