Customer Service Sales
Resume:
Eric Alan Jurist *******@*****.***
**** ***** *** **** ** ~ Albuquerque, New Mexico 87121
QUALIFICATIONS
I am a highly competent and capable individual with a broad background and extensive experience in
data entry & analysis, systems development & administration, technical support, customer service &
retention, sales/relationship building, marketing, financial & project management, as well as business
process mapping. I am a results-driven, value-adding critical thinker who places high value on
precision and accuracy. These characteristics and skills make me an extremely productive and
efficient employee.
PROFESSIONAL EXPERIENCE
WITT MERCHANT SERVICES, Albuquerque, New Mexico Aug. 2009 - Present
Manager
• Initiated the redesign of our website. Currently, using a Content Management System,
DotNetNuke, to facilitate the redesign. The new site will enhance customer acquisition and
retention.
• Researched and analyzed a myriad of Customer Relationship Management software/webware;
presented findings to leadership, and implemented Salesforce, webware selected to assist in
managing our current customers, prospects, and used in conducting valuable data mining.
• Successfully migrating Outlook data to Salesforce and customized the software in accordance
with sales and administrative staff preferences. Implemented Salesforce newsletter to help
increase user knowledge and make users more comfortable with the new webware.
• Became the PCI Compliance expert. Implemented a strategy to help many of our merchants
become PCI Compliant. Utilized important sales and customer service skills to inform our
merchants about the value of becoming PCI Compliant, and assisted our merchants through their
PCI Compliance transition.
• Equipped sales representatives with pricing data and sales guidelines by analyzing the
company’s financial statements, utilizing cost-benefit methods, and assessing the effects of
pricing on the company’s overall profit margin.
• Developed a strategy to maintain accurate and current company records and to ensure that
leadership was well equipped with complete data to make important decisions.
• Managed company inventory by tracking volume and purchases as well as promoting
just-in-time inventory. Completed monthly inventory review.
• Provided technical and customer service support to our merchants. Diagnosed and repaired
terminals, ran batch reports, and made sure that merchants were well-informed about the
technology they selected.
Software Utility at Witt Performed necessary tasks using Salesforce, DotNetNuke, QuickBooks,
GIMP, Picasa, Survey Gizmo, Adobe Acrobat Pro, Microsoft Word, Outlook, Excel, and
Publisher.
Eric Alan Jurist Page Two
OFFICE TEAM, Albuquerque, New Mexico Mar. 2009 - Aug. 2009
Specialized Administrative Staff
• Completed various assignments for companies in need of temporary help. The assignments
involved one or more of the following: scanning, data entry, technical support, data analysis,
customer support.
NEW MEXICO INSTITUTE OF MINING AND TECHNOLOGY, Socorro, New Mexico 2004-Dec. 2008
Master of Science for Teachers/Distance Education Specialist
• Maintained/updated student records both physical and digital.
• Processed administrative paperwork for the office, which included but was not limited to, Travel
forms, Personnel Action Forms, Requisitions, Addition to Payroll forms, Purchase Order forms,
Direct Payment forms, credit card forms, et cetera.
• Assisted students (via telephone, e-mail, or in person) with online admission and registration
process. Searched and retrieved student information from computer files to facilitate student
progress with great ease from admission to graduation .
• Organized an orientation for the Workforce Innovation in Regional Economic Development
(WIRED) Scholars at New Mexico Institute of Mining and Technology for the Master of Science
for Teachers Program. The orientation included but was not limited to: catering, field trips,
speakers, et cetera.
• Ensured classes were set up in our web application. Assisted students and professors with
technical or procedural problems.
• Negotiated with suppliers for the purchase of departmental equipment. Also resolved
procurement issues with suppliers by maintaining open communication with necessary contacts.
• Monitored account expenditures and maintained necessary records of purchases. Worked with
appropriate vendors for purchases, ordered office supplies as needed and promoted just-in-time
inventory.
• Collaborated with campus staff, as well as other universities located statewide, nationally, and
internationally to coordinate and plan shared classes that allowed enrollment amongst students
and faculties from these participating universities.
• Implemented the design of proprietary web application for Distance Education department.
• Analyzed two independent systems (our web application and a SunGard application) and
determined which information was necessary to allow the two systems to be integrated effectively.
Software Utility at NMT Performed necessary tasks using SunGard Banner, Camtasia Studio 4, Adobe
Connect, Polycom, Adobe Photoshop, Adobe Acrobat, Macromedia Captivate, Microsoft Word, Outlook,
Access, Excel, Publisher, Power Point.
Eric Alan Jurist Page Three
SUPPORTING EXPERIENCE
Financial and Budget Management –Managed an $85,000 fund to make strategic financial
investments for the students. In the 2nd quarter of 2008, the club realized a 2% increase
in portfolio wealth. We have also maintained strong earnings relative to other indexes in
the current market.
SOCORRO SPRINGS BREWING CO., Socorro, New Mexico Summer 2003
Chef
• Collaborated with a team of chefs in the preparation of quality meals served in a timely fashion.
DR. PEPPER/ 7-UP BOTTLING GROUP, Maple Heights, Ohio 1999-2002
Vacation Sales Representative/Merchandiser
• Sold 7-Up products to grocery stores, gas stations, and various other accounts.
• Maintained friendly and honest supplier-customer interface with 7-Up clientele at all accounts.
• Designed displays, replenished inventory, and fostered a team-oriented environment by assisting
co-workers with performance of various tasks.
EDUCATION
NEW MEXICO INSTITUTE OF MINING AND TECHNOLOGY, Socorro, New Mexico
Bachelor of General Studies with Concentrations in Mathematics and Physics, 2007
LORAIN COUNTY COMMUNITY COLLEGE, Elyria, Ohio
Associate of Science, 2002
ACTIVITIES, HONORS, AND AWARDS
NEW MEXICO TECH COLLEGE REPUBLICANS, CO-CHAIR 2005
NEW MEXICO TECH COLLEGE REPUBLICANS, SPECIAL PROJECTS COORDINATOR 2004
LORAIN COUNTY CHESS CLUB, FOUNDER AND PRESIDENT 1999-2002
STUDENT SENATE PRESIDENT’S AWARD 2002
“MAKE A DIFFERENCE DAY OHIO” CERTIFICATE OF APPRECIATION 2001
REFERENCES
Available upon request.
Contact this candidate