Administrative Assistant Customer Service
Resume:
Renee Brewer
Antioch, TN *****
*********@*****.***
Objective:
To obtain a meaningful and challenging position in the customer service
field with the possibility for advancement.
Education
Bachelor of Science: Major: Psychology, May 2004
Knoxville College, Knoxville, TN
Summary of Skills and Qualifications
2+ years experience as Administrative Assistant/Receptionist
Professional written and verbal communications, Internet research,
problem solving, collections
Proficient in Microsoft Office Programs: Word, Excel, Outlook
Strong organizational skills with attention to detail
Experience
07/10-present FEMA, Administrative Assistant, Antioch, TN
> Proficiently used computer software such as; Microsoft Word, Excel,
Power Point, and Outlook Express
> Perform administrative duties: call management, data entry, and filing
paperwork
> Assist with making badges for FEMA employee/security
02/10-07/10 Rehab Care, Rehab Tech, Nashville, TN
> Assist with treating patients and helping them prepare for therapy
sessions
> Perform administrative duties: call management, data entry, and
filing paperwork
06/09- 02/10 Windham Professional, Collector for Sallie Mae,
Hendersonville, TN
> Effectively communicate with defaulted student loan borrowers
> Obtain full repayment of student loans or establish acceptable
payment arrangements
> Complete collection and loan extension calls daily
10/07-05/08 LaPetite Academy, Educational Activity Coordinator,
Nashville, TN
> Responsible for childcare for a group of 15 or more children ages 1-
2years
> Assisted with educational activities
Renee Brewer
790 Haystack Lane
Antioch, TN 37013
*********@*****.***
05/05-01/07 Lighthouse Financial Group, Administrative Assistant
> Efficiently completed collection and loan extension calls, daily,
resulting in increased client satisfaction
> Employed and maintained various collecting strategies to ensure
monthly quotas were met.
> Proficiently used computer software such as; Microsoft Word, Excel,
and Outlook Express for loan processing, corporate communication, and
management of personal collected balance
06/04-04/05 Scientific Games, Production Worker, Lavergne, TN
> Package handler for distribution of lottery tickets for state of
Tennessee
> Worked with selected team members to produce package quota per month
for the company.
01/04-05/04 YWCA of Knoxville, Intern for Psychology Practicum,
Knoxville, TN
> Supervised children ages 3 to 6 years old
> Served personality traits/behavioral issues of children
> Performed weekly written analysis of conduct of children
01/ 04-05/04 Sunrise Community of Tennessee Inc. Community Support
Personnel, Knoxville, TN
> Responsible for providing efficient healthcare of elderly individuals
with behavioral problems
> Performed weekly written analysis of problems/actions of each patient
> Created and assisted with effective weekly lesson plans for feeding,
development of social skills, daily household chores/activities,
personal hygiene, and controlling behavioral issues
08/03-01/04 City of Knoxville Parks and Recreation, Intern,
Knoxville, TN
> Supervised 120 children/young adults ages 5-18 years old
> Provided educational games for children and assisted with tutoring
students with homework assignments
> Maintained professional relationships with students/parents when
dealing with disciplinary issues
Accomplishments & Awards
> Tom Joyner Scholarship-2003
> Katie Dean Scholarship-1998-1999
Contact this candidate