Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Kanab, UT, 84741
Posted:
September 01, 2010

Contact this candidate

Resume:

Jared Clark

PO Box ******

Santa Clarita, CA **380

818-***-****

abk48f@r.postjobfree.com

OBJECTIVE

To be an asset to your organization by contributing competent

skills and reliability with proven work experience.

EMPLOYMENT HISTORY

2007-current

TELECOMMUNICATION TECHNICIAN

Best Friends Animal Society, Kanab, UT

Lead role in the upgrading of a 3,000 acre campus network.

Responsible for the installation and termination of fiber optic

cable plant to existing office buildings.

Maintenance and installation of Cisco VOIP equipment within

office buildings.

Daily add/drops of subscribers, maintaining, and troubleshooting

of the Cisco Call Managers and Unity servers.

Testing and maintenance of fiber optic and copper cable plant

using OTDR and other test equipment.

Other daily tasks include add/drop, maintenance of Telrad, PRI

PBX switch for over 400 employees. Field cross connects to

deliver phone circuits to buildings.

Providing excellent customer service by responding to employee

trouble tickets concerning phone and network issues.

Daily utilization of MS Word, Excel, PowerPoint, Visio, etc.

Field Service Technician II 2001-2007

Level 3 Communications, Inc., Cedar City, UT

Primary technician for twelve remotely located telecommunication

facilities throughout Southern Utah/Nevada with no supervision.

Responsibilities included the maintaining and repairing of all

critical systems including, 480 V 3Phase generator-sets, -48 VDC

Rectifier/Battery Plant, and HVAC systems (EPA Freon Certified).

Project management of all outside fiber cable overbuilds or

relocations in area of my responsibility.

Installation, provisioning, and troubleshooting of fiber optic

transmission equipment.

Installation and termination of oversized power cables for

telecommunication equipment.

Installation and maintenance of low voltage cabling for security

and environmental alarming.

Fusion and mechanical splicing of fiber optic cable in both

inside and outside environments.

Termination of Fiber, DS3, T1, and Ethernet cabling.

Span loss and circuit testing using OTDR, 10 Gig to T1test sets,

etc.

Processing of Blue Stake dig requests, locating/marking of

outside plant cable over 430 route miles.

Extensive experience with computer software such as: MS Word,

Excel, Power point, Visio, and Outlook.

Microwave Facilities Technician 1999-2001

Questar InfoComm, Salt Lake City, UT

Installation and maintenance of standby Generator-sets, 24-48 VDC

battery strings, and HVAC units.

Installation, termination of power cables to communication

equipment.

Installation of microwave dishes, omni, and cellular antennas

upon communication towers.

Alignment of paths using spectrum analyzer, forward and reverse

sweeping antenna's after installation.

EduCATION

. The Master's College Undergraduate Program

Currently Enrolled

. Kern Valley High School Diploma

1989-1992



Contact this candidate