Henry H. Chai

Mobile: 408-***-**** Home: 408-***-****

E-Mail: abk47o@r.postjobfree.com, Yahoo IM: henry.chai

Summary

Strategic and results-driven technology leader with over 10 years of

technical program management and software development experience in

Internet Search and Display Advertising, Enterprise Software

Development, IT Infrastructure and 24x7 Technical Operations.

Core Competencies

. Proven track records in managing and delivering large scale cross-

functional and distributed teams with 200+ individual contributors to

deliver world-class enterprise software successfully.

. Solid technical experience in software programming, agile & iterative

software development methodologies (Scrum, XP), in-depth knowledge of

full Software Development Life Cycle (SDLC).

. Posses strong program management skills in getting customer feedbacks,

requirements, resources planning, budgeting, execution, tracking, risk

management, issue resolution and managing multiple projects

simultaneously.

. Highly motivated with excellent leadership qualities and relationship

building skills.

. Formal program/project management training and strong background in

PMI/PMP concepts.

. Extensive experience with commercial program management software tools

(VersionOne, Rally Software) and agile product & release planning

processes.

Professional Experience

Cisco Systems Inc - San Jose, CA June

2010 - Present

Consulting Sr. Agile Coach

. Provide agile mentoring and coaching in Scrum team environment, Coach

teams in NMTG, NSSTG, CMSG, STS/AS to increase the agility and

effectiveness of the teams, including coaching in performing effective

sprint planning, daily standups, retrospectives and demos. At the

program level, mentor the program managers to help increase the

effectiveness of the Scrum of Scrums (SoS) and agile release planning,

Support and advise the senior management team on removing team and

program-level infrastructural impediments.

. Help to drive agile development and adoption within Cisco. Provide

direction and coaching to teams working on waterfall (CPDM) and agile

environment by identifying the relationships between the two processes

and by helping define and document processes such that the two

methodologies coexit.

Yahoo! Inc - Sunnyvale, CA April

2007 - May 2010

Sr. Program Manager/Engineering Manager, Search/Display Ad Platform

. Championing the efforts in Keystone (Next-Gen Content Matching)

transition program from US to Beijing R&D Center. Identified major

transition milestones and key stake holders, and resolve on-going

transition issues by engaging cross-functional team leads and

executive sponsors.

. Managed the transition process, resource requirements, training

activities and tracking transition status against POR, resulted in

fast ramp up for Keystone Beijing team.

. Instituted Keystone product release planning process to improve

efficiency and transparency among business operation, product

management, engineering, QA, release management and service

engineering teams.

. Led both Yahoo US and Beijing R&D team on Low Cost Content Matching

(LCCM) to Keystone Serving migration program for APAC and Emerging

Markets, Keystone provides better search relevance, higher revenue

gain comparing LCCM in all aspect of search metrics (CTR, PPC, RPS,

COV etc)

. Managed the Ads Serving CapEx budget, including forecasting servers,

Colo capacity, and managing HRC hardware request process in order to

ramp up Keystone I18N traffic in both US East/West and Asia Colos.

. Spearheaded effects to gain executive buy-in to deploy and pilot 1st

Yahoo company- wide agile project planning and management tool

(VersionOne) to improve team collaboration and gain cross-functional

team efficiency.

. Managed and tracked new Display Advertising Platform (APT)

applications Landing Zone 1 -3 releases by working closely with

product manager, UED, engineering, QA, DBE, PE/OPS/SCM.

. Agile Coach on agile development methodologies and practices for

divisions at Yahoo including HotJobs.com, Display Ad Platform,

Keystone, Keystone Sciences, Sponsored Search and Beijing R&D.

BMC Software - Sunnyvale, CA Oct 2005 -

April 2007

Staff Engineering Program Manager

. Championed the program management best practices in developing large

scale enterprise software applications. Provided leadership from

project definition, conception, design, development, QA testing, beta

program, customer acceptance to final product deployment.

. Led the efforts in quarterly project planning, budgeting, resource

planning. And oversaw the efforts in generating product requirements

document (PRD), software design documents (SDD), project scheduling,

status tracking, risk management, and project launch. Resulted in

several successful major releases.

. Improved BMC Remedy customer's experience by implementing automated

request for enhancement (RFE) process and workflow. Created WIN-WIN

solution for product manager, program manager, engineering manager,

technical support engineers and customers.

. Provided mentoring and training for other program and project managers

on the team.

Intel Corporation - Santa Clara, CA

1996 - 2005

Sr. Technical Project Manager

. Successfully managed the various projects from project conception to

design, development and production deployment including resource

planning, PRD, project scheduling, budgeting, scoping, status

tracking, risk management, issue resolution and escalation.

. Worked with cross-functional teams from multiple locations to author

project plan, manage changes and define project timeline and

coordinate planning of production launches.

. Established the Change Advisory Board (CAB) to improve change

management process and ensure software release quality and live

production environment stability.

. Owned a high complexity release management process and oversee the

successful rollout of software and related hardware.

. Successfully defined technical support and escalation processes to

support 24/7 live production operations environment.

. Provided frequent communication to senior managers on project status

and issue escalation.

. Lead work flow process improvement and lessons learned meetings,

including post-mortems and project checkpoints.

Sr. Software Engineer

. Designed and developed defect classification engine and GUI interface

on Apache Web Server.

. Developed GUI interface for real time dispatch function on Windows

2000/XP environment.

. Developed and tested applications under Solaris, HP-UX, BSD and

Windows OS.

. Managed daily sustaining operational activity of mission critical 24/7

production environment including large scale Oracle database

operational maintenance and fault tolerant application servers (HP,

SUN platforms) and SAN storage.

Varian Thin Film Systems - Palo Alto, CA

1994 - 1996

Sr. Software Engineer

Designed and developed the graphic user interface (GUI) for Varian

semiconductor process tools (PVD, CVD, and Etch). Selected CELLworks

framework to customize software development project per customer

requirements. Developed and introduced new GUI for process tools in short

development cycle. Upgraded process tool control software for international

customers at customer's facility, as part of engineering team, performed

acceptance tests and on-site customer trainings.

EDUCATION

M.S. Electrical Engineering - California State Polytechnic University

Pomona, CA

B.S. Electrical Engineering - University of Hawaii at Manoa, HI

PROFESSIONAL DEVELOPMENT

Management Science and Engineering - Stanford University

CERTIFICATION

Certified ScrumMaster (CSM)

Certified Scrum Professional (CSP)

IT Infrastructure Library (ITIL) Foundations

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