Manager Customer Service

Location:

Glenpool, OK, 74033

Posted:

September 15, 2010

Contact this candidate

Resume:

Michael L. Saltzman

***** ******** ****

Glenpool, OK 74033

***************@*****.***

H.918-***-**** C. 918-***-****

Epic Solutions

Business Development Director/COO: 06/01/10 to Present

At Epic Solutions I analyzed costs and feasibility of hiring contract

employee. Sourced, analyzed, and contracted for health, disability, dental,

and life insurance benefits. Also, evaluated and selected errors and

omissions insurance, product liability and general liability for company.

Handled building and office operations, including leasing/purchase of

office space, furniture, computers, and phone system and SOP for the

company. Quality with superior aptitude in developing high level

relationships that maximize company profits and revenues along with

customer and employee retention using Total Quality Management, education

bent toward new Technology as well as hands on in the field manager who has

firsthand knowledge of how all equipment and product work. High-energy

achiever; use outstanding organization, communication and correspondence

skills to build solid relationships. Generate top quality results by

demonstrating superior product knowledge and integrity. Skilled at

budgeting and financial management that helped redirect the company. I'm

very motivated, Dedicated, ambitious, goal-oriented, and a self-starter.

Consistently achieve/surpass established sales goals.

Gulfcoast Pharmaceutical Specialty (GPS)

Business Development Manager: 09/01/2009 - 06/01/2010

As business development manager I helped GPS to expand their business by

reaching out to new customers increased business by adding three new

nursing homes, two hospitals, and three hospice companies for a total of

700 new patients per month with additional income of 170 to 200 thousand.

My responsibilities included conducting research on the specific roles of

each department, product development, and product distribution. The

typically work day involved working with the marketing and sales

departments to analyze which strategies that are the most effective, which

strategies need to be improved, and what new strategies were most cost

effective and would help the business run smoother. I would also use new

and traditional media to keep the company up to date on the most effective

means of communication and technology. When new business or new

opportunities develop for GPS my key concern was to assist the company in

creating a plan and using their resources to effectively deliver the GPS

brand to the consumer.

Colonial Oaks Living Center

Internship for Nursing Home Administrator in Training (AIT): 09/01/2009 -

04/01/2010 An AIT must have a general working knowledge of

all areas of medical and health services management. As AIT at the Nursing

Home I had to work in each area of the nursing home supervise by clinical

and administrative directors. Typical duties of Nursing Home Administrators

include overseeing staff and personnel, financial matters, medical care,

medical supplies, but my most important duty was the interaction with the

patients seeing their needs were met or exceeded. Communication with the

families of the patients' on any and all concerns were noted and documented

by the staff, or director. The place where I trained had a sister facility

that had a geriatric psych unit so I got to spend time with the admissions

coordinator learning about admission criteria treatment plans and length of

stay issues. One of their other facilities shared space with a LTAC

hospital and I was fortunate enough to be able to learn some of the

rudiments of admission and continued stay criteria: DRG selection,

reimbursement, coding and billing.

Epic Solutions

Business Development Director: 08/25/2008 - 09/01/2009