Customer Service Manager

Kelly P. Mitchell

**** ***** *** **. - ****** Christi, TX 78418

Phone: 361-***-****

abk45r@r.postjobfree.com

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Objective To provide professional assistance to the Administration

of the Recreational Sports Department

at Texas A. & M. University in Corpus

Christi.

Qualifications Highly experienced in fast-paced environments requiring

organizational, technical, and ethical skills. Ability to

communicate and work with the public, co-workers, and

professional organizations and strongly committed to

excellent customer service.

Capabilities include:

High Call Volume - Appointment Manager/Scheduling - Detailed Travel

Arrangements - Invoicing /Billing

Word Processing - Office Filing - Customer Service - Banking and Sales

Exchanges

Employment/Work History

01/2008 - 04/2008 H & R BLOCK, District

Office, Corpus Christi, Texas

Receptionist/Tax

Professional:

Responsible for

organizing and updating client files, helping create in office

promotions/contests, filling office supply requests, operating register

transactions,

posting IRS

notifications as well as preparing electronic tax returns while

maintaining client

loyalty and confidentiality.

2006, 2007 NUECES COUNTY,

Corpus Christi, Texas

Election Poll

Alternate Judge:

Election

operations: manage and assist with electronic voting machines,

provide public

with correct information, and observe the over all voting process.

02/1991 - 05/2003 AVANTI TRAVEL,

Corpus Christi, Texas

01/1998 - 05/2003 Assistant Office Manager:

Technical support

and problem solving: reloading invoices and ticket stock to printers.

Preparing and

submitting weekly ticket sales to the Airline Reporting Corporation.

Assisted with

employee training and provided customer service.

Travel Consultant:

Responsible for

office operations, building and maintaining a high-end clientele,

researching and

organizing various types of corporate and leisure travel, creating

detailed

travel itineraries

with necessary documentation.

Volunteer/Community PTA Executive Board Secretary, PTA

member, FBISD Calendar Committee

Representative,

numerous scholastic activities, Youth Sports, Girl Scouts of America,

Boy Scouts of

America, and PALS animal shelter.

Education/Training

09/2007 - 12/2007 H and R Block Tax Course,

Corpus Christi, Texas

Certification

earned

05/1990 - 08/1990 System One Travel Academy,

Houston, Texas

Certification

earned

07/1987 - 01/1990 Del Mar College, Corpus

Christi, Texas

09/1984 - 05/1987 Mary Carroll High School,

Corpus Christi, Texas

Diploma earned

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