Assistant Health Care

SHANNON ELAINE WILSON

**** ****** ****** ******* #***. ( Colorado Springs, CO 80921 ( 719-487-

**** ( *************@*****.***

Talented and accomplished Clinical Psychology graduate student with

background in healthcare, youth counseling, and office administration.

SUMMARY OF QUALIFICATIONS

. Extensive academic training and volunteer experience in psychology and

counseling.

. Familiar with assisting troubled, at-risk, and clinically depressed

individuals.

. Able to communicate effectively with patient families and health care

professionals.

. Excellent research, data entry, scheduling, and general administration

skills.

. Hold NLP/Psychophilogic Integration Therapy Certification.

EDUCATION

PSYD in Clinical Psychology, University of the Rockies, Colorado Springs,

(In Progress)

MA in Clinical Psychology, University of the Rockies, Colorado Springs, CO

(Completed)

BS in Organizational Sociology, Grand Canyon University, Phoenix, AZ

(Completed)

PROFESSIONAL BACKGROUND & ACCOMPLISHMENTS

Counseling & Patient Care

. Worked with homeless, poverty-stricken, and at-risk individuals and

families. Carried out health, career, and living skills counseling as

Volunteer with Los Angeles Dream Center.

. Assisted individuals in finding shelter, health care, and employment.

. Visited hospitalized adults, teenagers, and children at Mayo Clinic.

Provided assistance with daily activities. Communicated information to

patients and families.

. Improved care delivery and patient satisfaction at Mayo Clinic by

serving as liaison between patients and health care professionals and

communicating vital information.

. Monitored children in day care settings and worked on basic learning

skills.

. Counseled and worked with troubled youths and clinically depressed

adults.

. Assisted patients with medical requirements in Urgent Care setting.

Admitted patients to hospitals, coordinated beds, and arranged

ambulance transportation.

Administration

. Served as interface between Dept. of General Scheduling, Patient Care,

and healthcare professionals at Mayo Clinic. Scheduled procedures.

Obtained insurance information.

. Analyzed and modeled patient care data and ensured integrity of

information.

. Enhanced patient satisfaction and experience by reviewing itineraries

and ensuring patients properly educated and prepared for appointments

and procedures.

. Maximized efficiency and streamlined workflow through effective

preparation and updating of schedules in highly dynamic environment.

. Performed standard administrative duties in high volume office

environments.

Shannon Elaine Wilson ( Page 2

EMPLOYMENT HISTORY

MAYO CLINIC, Scottsdale, AZ 2004 - 2008

Liaison / General Scheduler / Appointment Specialist

GRAND CANYON UNIVERSITY, Phoenix, AZ 2003

Assistant, College of Science

CHILDTIME LEARNING CENTER, Phoenix, AZ 2001 - 2002

Care Taker

CIGNA HEALTH CARE, Phoenix/Glendale, AZ 2000-- 2001

Patient Service Specialist

PHOENIX FIRST ASSEMBLY, Phoenix, AZ 1999 - 2000

Secretary / Volunteer Counselor

ADDITIONAL EXPERIENCE

PHOENIX FIRST CHILDCARE LEARNING CENTER, Phoenix, AZ 1997 - 1998

Care Taker / Teacher's Aide

GRAND CANYON UNIVERSITY / FLEMING LIBRARY, Phoenix, AZ 1995 - 1997

Library Assistant, Fleming Library (1996-1997)

Financial Aide Assistant (1995-1996)

VOLUNTEER & COMMUNITY SERVICE

LOS ANGELES DREAM CENTER, 1996, 1997

Volunteer

MAYO CLINIC, Scottsdale, AZ 2004 - 2008

Volunteer

CERTIFICATIONS & LICENSURE

NLP/Psychophilogic Integration Therapy Certification

Was CPR & First Aid Certificated, but is currently out of date/Will get it

renewed

PROFESSIONAL AFFILIATIONS

American Psychological Association

National Federation for Neurolinguistic Psychology

PUBLICATIONS & PRESENTATIONS

"The Impact of the Church Teachings on Divorce Rates," Grand Canyon

University College of Business & Professional Studies, Jan. 13, 2003.

Accepted for required research project.

COMPUTER SKILLS

Windows, MS Office, Power Point, Cadence, IDX

Contact this candidate