Ebony Anderson

**** ******** *** #***

Memphis, TN 38119

843-***-****

abk43y@r.postjobfree.com

PURPOSE:

I have superb customer service and office administrative experience in diverse industries that have made me a creative

entrepreneur. Within these positions held, I have gained great knowledge and skill sets that continue to assist me in

starting up new ventures in business and marketing. I'm truly a self motivated person who strives to learn everything about

the job, the industry and will continue to strive to improve . I am ready and willing to gain a new sense of business and

successfully secure a position that will further my expertise and increase my responsibilities and salary.

EXPERIENCE:

(May 2009 -09) Family Services Housing Representative/Counselor

• Informed homeowners about programs dealing with foreclosure

• Counseled individuals and couples on grants for first time home buyers

• Collected funds for appropriate accounts and documented transactions

• Prepared reports for management and arranged meetings

(Oct. 2007-08) Seedco State Coordinator Assistant

• Worked out contracts to support nonprofit agendas

• Informed counselors with daily reports to assist DHS families

• Used Cisco to report daily activities

• Demonstrated a strong desire to satisfy the customer, resolve issues, and work with customers, management and

service personnel; displayed marketing techniques within a group

• Submitted weekly reports to the department Manager

(Feb. 2006-07) American Home Shield Customer Service II/Dispatch Representative

• Providing accurate answers & solutions to homeowners

• Setting up new contracts per availability and marketing several company packages

• Calculated & sorted paper work for headquarters from various vendors

• Worked with technicians to maintain a database of all technician related products, vehicle reports, maintenance

scheduling reports

(Nov. 2004-06) MCI

Communications Assistant/Relay Operator

• Responsible for relaying conversations verbatim for deaf, hard of hearing, and speech disabled people

• Responded promptly to customers’ needs with a professional attitude

• Displaying honesty and precise judgment in handling various types of calls

EDUCATION:

(Aug. 01 – May 03) Delta State University Cleveland, MS

ASSETS:

• Type 60 WPM (minimum); Computer Proficient (Excel, Word, Access, PowerPoint, Adobe); Strong

organizational skills; Excellent oral and written communication skills; Mature, dependable, professional; Good

interpersonal skills and confident in dealing with different personalities

Contact this candidate