Customer Service Management
Resume:
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VINCENT U. KERLEY
Colorado Springs, CO 80917 719-***-**** ******.******@*****.***
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SUMMARY OF QUALIFICATIONS:
12+ years of military management experience;
8+ years experience in warehouse management
4 years supervisory experience, 12 employees
7+ years as Forklift Driver, certified in US Air Force
4 years medical EMT/ Public Health technician
Skilled in AutoCAD Inventor 2008, Skilled in AutoCAD Civil 3D GIS
Experience Rapid Visualization, Experience with physical 3D Modeling
Skilled in AutoCAD 2006 and 2008, Skilled in Autodesk Architectural Desktop
2008
Skilled in Autodesk VIZ 2008, Problem Solving Experience, and Skilled in
Photoshop CS3/ Illustrator CS3
EDUCATION:
Associate of Applied Science degree in Computer Drafting and Design
ITT Technical Institute- Tucson, AZ.
Graduation: March 2009
Current: Bachelors of Science in Business Administration-concentration
Project Management
Colorado Technical University Online- Colorado Springs, CO
Graduation: September 2010
US MILITARY SERVICE: 12 YEARS
United States Air Force E5, Staff Sergeant
SUMMARY OF EXPERIENCE: Design/AutoCAD
- Designed flat patterns that later would be built as brackets for
connecting wood pieces together during the building of a home
- Develop skills used during the problem solving phase utilizing
creative thinking and mathematics
- Assisted in developing creative strategies during team building
project to make the team more technically proficient
- Created and replicated 2D objects in AutoCAD
- Designed a 2500 square feet home using basic design properties in
Autodesk Architectural Desktop 2008
- Constructed a computer from spare parts to understand the basic
functions of the personal computer
- Created gears and cranks using auto lisps to save time on design
- Replicated ball valve that also was matted with handle
- Assisted in the replication of plastic cell phone molds
- Learned metallurgy and plastics, melting processes and merging
processes
- Created a 2 level home in 3D using Autodesk Architectural Desktop
2008
- Design of roof plans, lighting plans, plumbing plans, and
different elevations
- Designed more advanced 3D objects using AutoCAD Inventor 2008
- Design of flat patterns used to make cardboard boxes and metal
hangers in construction
- Designed McDonalds posters using Photoshop CS3
- Created a personal logo utilizing both Photoshop CS3 and Adobe
Illustrator
- Created a sewer line realignment plan for the southwest side of
Tucson Arizona
- Built a full scale model of a modern house made of foam board
- Developed a web page complete with video and music
- Designed and computer built a High Rise Condominium using Autodesk
Viz 2008
SUMMARY OF EXPERIENCE: Supply/Medical
- Managed over 5000 military members medical records for war
readiness availability
- Established program for new members into the military to get full
medical briefings and all other medical requirements
relating to job assigned
- Ordered all immunization recommendations for foreign travel for
over 5000 military members and 2700 civilian personnel
- Maintained 2 ambulatory vehicles for direct response to in-flight
aircraft emergencies
- Assisted in Creation of medical readiness kits for use with
aircraft emergencies and mishaps
- Coordinated with military flight physicians in pilot recovery
program for mental stability of pilots involved in flight mishaps
- Performed over 800 hearing test and physical evaluations on pilots
and training pilots on a quarterly bases
- Performed over 1000 fly/non-fly physicals semi-annually for
military and civilian personnel, boarder patrol, and ROTC
- Management of 52 War Readiness Material Kits for Fleet of 24 B52
nuclear ready aircrafts
- Controlled 21 line items of classified material for B52 aircrafts
mechanical systems.
- Supervised 3 military members in direct control of over 320 line
items in support of B52 aircrafts valuing at over $50 million
- Management of 7 warehouses in 2 different geographical locations in
the Storage and Issue section
- Supervised 7 military members and 7 Korean civilians controlling 24
stockrooms with 20,000 line items valuing at $30 million
- Directly supported the bases 59 aircraft and a 2000 vehicle fleet
- Data entry and promoted to management position for the
largest and most complex supply account in the Air Force with over 108,000
line items valued at over $800 million
- Management of all warehouse ordering and delivery
- Responsible for customer service for 815 various organizations
consisting of 2,934 shops
- Receiving more than 150 aircraft parts and vehicle parts daily
- Point of contact for Supply Asset Tracking System (SATS) in
receiving section for entire supply complex
- Unloaded more than 1000 trailers with 99% accuracy rate, 1% not
counted due to damage by freight company
- Responsible for stocking and floor management for office materials
- Develop inventory tracking reports on a monthly basis
- Participated in semi-annual/annual inventory
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