Manager Customer Service

Adam M. Busalacchi

**** ******* **, *****

Green Bay, WI 54304

920-***-****

abk41t@r.postjobfree.com

EDUCATION:

Pennsylvania State University, Middletown, Pennsylvania

Master's of Public Administration, Online

University of Wisconsin - Green Bay, Green Bay, Wisconsin

Bachelor's of Science Degree, December 2009

Major in Public Administration, emphasis in Public Management and

Policy

Major in Political Science

SKILLS:

Organizational/Administrative

-Completed daily audit processes in a hospitality setting

-Monitored overall production and sanitation processes of food

production

-Assisted with the overall management of retail stores

-Planned and implemented staff projects

-Monitored store inventory

-Organized weekly staff schedules

-Monitored store sales

Interpersonal/Supervisory

-Awarded Employee of the Year - 2008, after nomination by colleagues

-Supervision of staff in retail, production, and hospitality settings

-Administered company policy and disciplined employees when

necessary

-Trained staff in retail, production, and hospitality settings

-Effectively dealt with customer service, client relation issues

WORK EXPERIENCE:

Night Manager, Tundra Lodge Hotel, Green Bay, WI, January 2008-Present

Night Manager, Ramada Plaza Hotel, Green Bay, WI, June 2007- January

2008

Assistant Sales Manager, Wilson's Leather, Appleton, WI, June 2006- May

2007

Assistant Manager, Jos. A. Bank, Appleton, WI, November 2005- June 2006

UF/RO Technician, Protient Inc., Juda, WI, May 2005- November 2005

Third Shift Production/Sanitation Supervisor, Alto Dairy Cooperative,

Waupun, WI

July 2003- October 2004

Weapons Squad Team Leader, WI Army National Guard, Ripon/Waupun, WI

November 2001- January 2005

Restaurant Employee, Kmart, Ripon, WI, January 2001- July 2001

Shift Supervisor, Dairy Queen, Ripon, WI, May 1999- October 2000

[pic]

Contact this candidate